Nicholas Dirks Email & Phone Number

• Managed and nurtured relationships with key clients, ensuring satisfaction and success using SaaS tools and services.• Collaborated with cross-functional teams to develop customized solutions and strategies for clients, driving revenue and improving organizational performance.• Conducted regular product training sessions and onboarding for new clients, leveraging data-driven insights to empower effective platform utilization.• Analyzed client feedback and usage patterns to drive revenue growth and enhance product offerings, focusing on market research and Shopify Plus ecosystem.• Resolved client issues promptly, maintaining high retention rates through relationship building and fostering long-term, loyal client relationships.

• Led weekly team discussions to motivate Experts and ensure high-quality customer call responses• Created and managed content to coach the network, meeting community standards• Responded to community requests via various channels, including social media• Onboarded and provided orientation to 600+ platform Experts• Managed team to recruit and coach experts, meeting KPIs for service quality

Geyserville, Ca, Us

• Managed a team of 40 to pick 1.5 tons of olives resulting in 93 gallons of olive oil production.• Revamped Cast Wines Website to enhance reservations and streamline wine purchases, resulting in increased customer engagement and sales conversions.• Successfully managed a team to bring olive oil to market, demonstrating strong project management and leadership skills.• Experienced in direct-to-consumer sales, moving $4k-$10k of wine weekly with a team of 3 people, showcasing sales expertise and revenue growth.• Developed and branded olive oil product, showcasing creativity and marketing skills.

• Managed Inventory for a winery with a production of 8,000 cases.• Processed and Estimated wine allocations Wine Club orders through Wine Direct.• Worked as Direct to Consumer wine sales moving $4k-$10k of wine a week with a team of 3 people.• Managed a team of 40 to pick 1.5 tons of olives which produced 93 gallons of olive oil.• Helped brand the oil and in the process of bringing it to market.• Helped pick and produce high end, hand crafted Pinto Noir, Zinfandel, Grenache, and Rose of Pinot Noir.

San Francisco, California, Us

• Manage a team of 9 claims agents located in Redwood City and Cavite, Philippines.• My main duties include supporting a network of around 4,000 franchised techs, processing a little under 300 Warranty claims and 200 claims associated with our mobile device insurance program Advantage each month.• Retained an 80% average approval rating and a 27 hour average to claim complete.• As a support agent I answered 60-100 calls and emails daily within the Zendesk platform acting as a moderator between franchised techs working on customers’ mobile devices.• Worked with MySQL to generate queries to help resolve issues pertaining to warranty.• Developed interactive tools utilized by teams located in multiple locations to help track all issues pertaining to our warranty.• Assisted in Managing a team of remote support agents, by developing training and being their point of contact to advise on customers with unique needs.

• I utilized GoToMeeting.com and WebEx for product demos and training sessions with potential clients.• Trained customers on our SaaS tool and how to utilize our software to conform to their needs.• Created excel documents to track cash flows and run rates that enabled our finance team to make proper modifications future goals.

St. Louis, Missouri, Us

•Worked with the portfolio strategy group and business development group.• Entered data and participated in a research project that analyzed how CPA’s view Financial Advisors.• Utilized Salesforce CRM to keep track of all sales data•The research enabled Loring Ward to advise their clients on how to leverage CPA’s accounting knowledge into advising their clients for future investments and tax implications.