Nicholas Macdonald Email & Phone Number

Jonesboro, Me, Us

Harrington, Maine, Us

As the Chief Financial Officer at Harrington Family Health Center, I oversee all financial operations, including accounts receivable and payable, payroll, and billing. My responsibilities include developing and implementing financial policies, preparing financial statements, and ensuring compliance with healthcare regulations. I help ensure the organization's financial stability and sustainability by managing financial planning, budgeting, and internal controls. This, in turn, allows us to provide high-quality healthcare services to all patients, regardless of their socioeconomic status, ensuring that everyone in our community can access the care they need. • Sep. 2024-Feb. 2025: Payroll & HRMS System Implementation (Payroll, HR, Benefits Administration, Expense Management, LMS, and Performance Management)

Salt Lake City, Us

I drive the alignment of sales, internal services, and partner solutions to deliver exceptional client outcomes. Leveraging a data-driven approach, I guide clients towards best practices and operational excellence, ensuring their success in the digital landscape. My role is central to enhancing client satisfaction through strategic solution development and fostering robust business relationships. As we grow, I'm at the forefront of scaling our client engagement capabilities, poised to lead our evolution in technology consulting and customer service innovation.

Salt Lake City, Us

Committed to coaching contact center leaders to their best customer and employee experience while guiding them to the best software for their goals.

Transforming businesses and lives with expert consulting on strategy, change, leadership, efficiency, and finance. Speaking events include: - CCW Nashville 2022 - What Everyone Ought to Know About the Latest Technology Trends Affecting Contact Center Efficiency and Customer Retention Strategies- Call Talk with Bruce Belfiore at Benchmark Portal "Maximizing the Human in the Call Center" Jan. 2023

Augusta, Me, Us

Jonesboro, Maine, Us

Training Horses and Riders. Raising ADGA/AGS Nigerian Dwarf goats and chickens. Egg production. e-Commerce Farm & Garden Supply operations

Machias, Me, Us

The position's teaching focus is primarily small business management, and the area of specialization for this position is rural and outdoor-oriented small business and entrepreneurship.

Machias, Me, Us

The position's teaching focus is primarily small business management, and the area of specialization for this position is rural and outdoor-oriented small business and entrepreneurship. Another focus is collaboration and coordination to help advance the program's community engagement to better serve Washington County and work more closely with the Maine School of Business.- University of Maine System Student Systems Steering Committee (SSSR), Faculty at Large Representative | Fall 2023 - Aug 2024- University of Maine IT Strategic (ITSC), Machias Representative | Fall 2023 - Aug 2024 - University of Maine System Educational Technology Advisory Committee, Machias Representative (ETAC) | Fall 2023 - Aug 2024- THOR Institute Executive Committee | Spring 2023 - Aug 2024- Small Business Management & Entrepreneurship Program Coordinator | Fall 2022 - Aug 2024- Kappa Delta Phi, Eta chapter Faculty Advisor | Fall 2022 - Aug 2024

Machias, Maine, Us

Machias, Maine, Us

Every day, I work with our Customer Service team to coach and guide agents to create the most exceptional banking experience in the State of Maine!

Machias, Maine, Us

The Team Leader, Customer Service values and exhibits the MSB Core Competencies of flexibility, quality, customer experience, decision making, communication, and passion for MSB which are essential to providing exceptional customer service.SPECIFIC JOB FUNCTIONS:• Assists team members with questions as needed, escalation when appropriate to manager• Research and develop efficiencieso Process flow improvements • Technology continuous improvemento Contact Center Software Enhancement Project 2018-2019o Headset Enhancement Project 2018• Employee coaching & development • Technology continuous improvement• Developed team growth activities• Developed sales growth initiatives• Acts as back-up to Customer Service Department Agent duties• Ergonomic development Award:- 2018 Service Employee of the Year Nominee- 2016 Sales Employee of the Year NomineeAdditional Duties: - Staff Photographer (2014-2020)- Innovation Station Group: Marketing, Sales & Product Development (2015-2018)- Statement Design and Print Project (2014-2016)- MSB Advisor (2016-2020)Trainings & Certification- The Conference on Leadership Development and Teambuilding with Skillpath- Maine Banker's Association Emerging Leader Conference- Today's Supervisor Certificate with CFT- MSBootCamp Assistant Manager Training by Holloway Group

Machias, Maine, Us

I assist customers via multiple communication channels with basic banking information, information on their accounts, opening accounts, process transfers, consumer & corporate internet banking, and process wires. The multiple channels include phone, secure and unsecure chat, email, and social media. I work directly with multiple Fiserv products such as Navigator, eCom, eCorp, Client Central, and BillPay/Checkfree. I'm also taking classes to continue to grow and further my career with Machias Savings Bank. I'm also assisting in multiple projects and committees listed below. - Future Promises Committee - Statement Design & Print Project - Innovation Station Group: Marketing, Sales & Product Development

Machias, Maine, Us

I assist customers via multiple communication channels with basic banking information, information on their accounts, opening accounts, process transfers, consumer & corporate internet banking, and process wires. The multiple channels include phone, secure and unsecure chat, email, and social media. I work directly with multiple Fiserv products such as Navigator, eCom, eCorp, Client Central, and BillPay/Checkfree. I'm also taking classes to continue to grow and further my career with Machias Savings Bank. Received President's Award 2015 Exceptional Customer Experience. I'm also assisting in multiple projects and committees listed below. - Future Promises Committee - Statement Design & Print Project - Innovation Station Group: Marketing, Sales & Product Development - Internet Banking Project Team

Machias, Maine, Us

I assist customers with information on their accounts, process transfers, assist customers with their online banking, and soon to be trained for processing wires. I work directly with multiple Fiserv products such as Navigator, Ecom, and BillPay/Checkfree. I'm also taking classes to continue to grow and further my career with Machias Savings Bank. I'm also assisting in multiple projects and committees listed below. - Future Promises Committee - Website Design Project - Statement Design & Print Project - Innovation Station Group: Marketing, Sales & Product Development - Internet Banking Project Team- 2014 Employee of the Year Nominee

- CCW Vegas 2019 - Customer Loyalty Interactive Discussion Group Facilitator - CCW Nashville 2020 - Contact Center Operations Track: Match Made in Heaven: How to Find Your BPO Soulmate- ISG Digital Business Summit 2020 - PANEL: The Next Generation of Customer Care- CCW Nashville 2021 - Using Artificial Intelligence to Optimize the Effectiveness of Human Agents- CCW Vegas 2021 - How to use Artificial Intelligence Tools to Optimize the Effectiveness of Human Agents

Photography is an amazing form of art that only some have the natural knack for. I found my love for photography when my parents gave me my first film camera. I thought this was the greatest thing and once I moved to digital the opportunities were endless. I have had a happy trigger finger for years. This has been a great hobby and now I would like to share some of my collection with the world.

Addison, Il, Us

Being a Pampered Chef Independent Consultant consists of selling top quality cooking products, scheduling/performing cooking shows, recruiting other Consultants, and the overall accounting & marketing to run your business. http://new.pamperedchef.com/pws/nmacdonald

Framingham, Ma, Us

Perform external and internal investigations along with completing numerous audits. The audits consist of ticket, EAS, and safety audits.

Framingham, Ma, Us

Responsible for establishing and executing merchandising plans and priorities. Ensures fresh flow of merchandise from backroom to sales floor. Ensures administration and maintenance of all merchandising standards. Responsible, dependable and honest.

Washington, Dc, Us

Training, Counseling Petty Officer, RPO, Teamwork, etc.

Framingham, Ma, Us

Customer Service, Merchandising, and Unloading Trucks

Us

Server, Host, Expo, Food Runner, & Buser

Customer Service, Server, Host, Food Runner, and Bar Tender

Mooresville, Nc, Us

Customer Service, Processed large orders, and worked in the garden center.

Miamisburg, Oh, Us

Preventive maintenance project for the Bucksport, Maine location using SAP and attending meetings.

Delivery, Installation of Curtains, Marketing Research, & Website Development/Design

Greenville, Sc, Us

Here we protect the second largest religious art collection in the world; second only to the Vatican. This is a very professional position where we are aware of the well-being of both our patrons and the articles in the galleries.

I assisted in teaching horsemanship lessons, horse training, trail rides, counseling, equestrian care, and facility maintenance.

Miamisburg, Oh, Us

While working in production I helped to prepare rolls of paper for the PS&D department and assisted in system maintenance and repair when needed. Then I was transferred to the IT department and did the work of a computer analyst for the remainder of the summer.

Sales/Marketing of Greenhouses, Construction (Greenhouses, Log Cabins, Shop Building, Drywall), General Labor

Canton, Ma, Us

Customer Service, Food Service, and Shift Leader

Miamisburg, Oh, Us

CLO2 PSM and RMP System Verification; Website & Manual Design. Programs used included, but not limited to SAP, SKF, MS Excel, MS Word, and Adobe InDesign.

Kayaking Guide, Island Maintanance, Customer Service, Food Prep, and Food Service.

Master Of Business Administration (M.B.A.) At The Forbes School Of Business & Technology, Finance And Information Systems

Foundations In Financial Planning (Fpqp) From The College Of Financial Planning

Organizational Management, Ba At The Forbes School Of Business, Organizational Management

Economics, Equine Studies

Business & Technology, Business, Technology/Software, Photography, & Bible

Bank Operations Diploma

General Banking Diploma

Certificate, Certified Financial Planner®

Negotiation Mastery