Nicholas Macdonald

Nicholas Macdonald Email and Phone Number

Director of Client Engagement @ C-lect Consulting
Jonesboro, ME, US
Nicholas Macdonald's Location
Jonesboro, Maine, United States, United States
Nicholas Macdonald's Contact Details
About Nicholas Macdonald

Nicholas MacDonald is a dynamic professional with an extensive educational background and diverse finance, education, and technology expertise. Holding an MBA in Finance and Information Systems, a bachelor's degree in Organizational Management, and the Financial Paraplanner Qualified Professional (FPQP) certification, he seamlessly integrates financial expertise with strategic organizational insights.Currently, Nicholas serves as the CFO at Harrington Family Health Center, where he applies his financial acumen and leadership skills to drive organizational success. He occasionally teaches as an adjunct faculty member at the University of Maine or Washington County Community College, continuing his commitment to education and student growth.Beyond his primary role, Nicholas is a local business consultant and financial coach with Unique Truth, offering valuable guidance to individuals and businesses. He is a consultant with C-Lect Consulting in the technology sector, leveraging his skills to optimize operational functions and enhance customer experiences.Nicholas's multifaceted life extends beyond the professional realm. He imparts horsemanship lessons at Whispering Pine Riding Stable, teaches computer science at Machias Memorial High School, and manages a small homestead with Nigerian Dwarf Goats, chickens, ducks, and geese. His diverse interests, including horse training, kayaking, traveling, camping, fishing, hunting, mountain biking, and painting, reflect a vibrant personal life that complements his professional endeavors. Additionally, he holds a Class A commercial driver's license, showcasing his versatility and commitment to excellence.In his commitment to community service, Nicholas is actively engaged as Treasurer of Whispering Pine Equine Alliance, Member of the Business Studies Advisory Committee at Washington County Community College, Planning Board Member of Jonesboro, ME, and President of Washington County Extension Advisory Council. His involvement in various community roles demonstrates a profound dedication to social impact and empowerment. Additionally, Nicholas regularly contributes to public discourse by writing Letters to the Editor and OpEd pieces aimed at addressing the needs of disadvantaged individuals and communities.

Nicholas Macdonald's Current Company Details
C-lect Consulting

C-Lect Consulting

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Director of Client Engagement
Jonesboro, ME, US
Website:
c-lect.com
Employees:
6
Nicholas Macdonald Work Experience Details
  • C-Lect Consulting
    Director Of Client Engagement
    C-Lect Consulting
    Jonesboro, Me, Us
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  • Harrington Family Health Center
    Chief Financial Officer
    Harrington Family Health Center Jul 2024 - Present
    Harrington, Maine, Us
    As the Chief Financial Officer at Harrington Family Health Center, I oversee all financial operations, including accounts receivable and payable, payroll, and billing. My responsibilities include developing and implementing financial policies, preparing financial statements, and ensuring compliance with healthcare regulations. I help ensure the organization's financial stability and sustainability by managing financial planning, budgeting, and internal controls. This, in turn, allows us to provide high-quality healthcare services to all patients, regardless of their socioeconomic status, ensuring that everyone in our community can access the care they need. • Sep. 2024-Feb. 2025: Payroll & HRMS System Implementation (Payroll, HR, Benefits Administration, Expense Management, LMS, and Performance Management)
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  • C-Lect Consulting
    Director Of Client Engagement
    C-Lect Consulting Jan 2024 - Present
    Salt Lake City, Us
    I drive the alignment of sales, internal services, and partner solutions to deliver exceptional client outcomes. Leveraging a data-driven approach, I guide clients towards best practices and operational excellence, ensuring their success in the digital landscape. My role is central to enhancing client satisfaction through strategic solution development and fostering robust business relationships. As we grow, I'm at the forefront of scaling our client engagement capabilities, poised to lead our evolution in technology consulting and customer service innovation.
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  • C-Lect Consulting
    Director Of Cx
    C-Lect Consulting Aug 2022 - Jan 2024
    Salt Lake City, Us
    Committed to coaching contact center leaders to their best customer and employee experience while guiding them to the best software for their goals.
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  • Unique Truth
    Business Management Consultant & Financial Coach
    Unique Truth Aug 2022 - Present
    Transforming businesses and lives with expert consulting on strategy, change, leadership, efficiency, and finance. Speaking events include: - CCW Nashville 2022 - What Everyone Ought to Know About the Latest Technology Trends Affecting Contact Center Efficiency and Customer Retention Strategies- Call Talk with Bruce Belfiore at Benchmark Portal "Maximizing the Human in the Call Center" Jan. 2023
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  • Maine Community College System
    Adjunct Business Instructor At Washington County Community College
    Maine Community College System Dec 2020 - Present
    Augusta, Me, Us
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  • H&M Homestead
    Owner, Finance Manager & Herd Manager
    H&M Homestead Jan 2010 - Present
    Jonesboro, Maine, Us
    Training Horses and Riders. Raising ADGA/AGS Nigerian Dwarf goats and chickens. Egg production. e-Commerce Farm & Garden Supply operations
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  • University Of Maine At Machias
    Adjunct Lecturer Of Small Business Management
    University Of Maine At Machias Aug 2024 - Dec 2024
    Machias, Me, Us
    The position's teaching focus is primarily small business management, and the area of specialization for this position is rural and outdoor-oriented small business and entrepreneurship.
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  • University Of Maine At Machias
    Lecturer Of Small Business Management
    University Of Maine At Machias Aug 2022 - Aug 2024
    Machias, Me, Us
    The position's teaching focus is primarily small business management, and the area of specialization for this position is rural and outdoor-oriented small business and entrepreneurship. Another focus is collaboration and coordination to help advance the program's community engagement to better serve Washington County and work more closely with the Maine School of Business.- University of Maine System Student Systems Steering Committee (SSSR), Faculty at Large Representative | Fall 2023 - Aug 2024- University of Maine IT Strategic (ITSC), Machias Representative | Fall 2023 - Aug 2024 - University of Maine System Educational Technology Advisory Committee, Machias Representative (ETAC) | Fall 2023 - Aug 2024- THOR Institute Executive Committee | Spring 2023 - Aug 2024- Small Business Management & Entrepreneurship Program Coordinator | Fall 2022 - Aug 2024- Kappa Delta Phi, Eta chapter Faculty Advisor | Fall 2022 - Aug 2024
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  • Machias Memorial High School
    Computer Science Teacher
    Machias Memorial High School Jan 2024 - Jun 2024
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  • Whispering Pine Riding Stable
    Horse Riding Instructor
    Whispering Pine Riding Stable May 2023 - Feb 2024
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  • Machias Savings Bank
    Avp, Customer Service Manager & Financial Health Coach
    Machias Savings Bank Apr 2021 - Aug 2022
    Machias, Maine, Us
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  • Machias Savings Bank
    Customer Service Manager
    Machias Savings Bank Sep 2019 - Apr 2021
    Machias, Maine, Us
    Every day, I work with our Customer Service team to coach and guide agents to create the most exceptional banking experience in the State of Maine!
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  • Machias Savings Bank
    Customer Service Team Leader
    Machias Savings Bank Aug 2016 - Sep 2019
    Machias, Maine, Us
    The Team Leader, Customer Service values and exhibits the MSB Core Competencies of flexibility, quality, customer experience, decision making, communication, and passion for MSB which are essential to providing exceptional customer service.SPECIFIC JOB FUNCTIONS:• Assists team members with questions as needed, escalation when appropriate to manager• Research and develop efficiencieso Process flow improvements • Technology continuous improvemento Contact Center Software Enhancement Project 2018-2019o Headset Enhancement Project 2018• Employee coaching & development • Technology continuous improvement• Developed team growth activities• Developed sales growth initiatives• Acts as back-up to Customer Service Department Agent duties• Ergonomic development Award:- 2018 Service Employee of the Year Nominee- 2016 Sales Employee of the Year NomineeAdditional Duties: - Staff Photographer (2014-2020)- Innovation Station Group: Marketing, Sales & Product Development (2015-2018)- Statement Design and Print Project (2014-2016)- MSB Advisor (2016-2020)Trainings & Certification- The Conference on Leadership Development and Teambuilding with Skillpath- Maine Banker's Association Emerging Leader Conference- Today's Supervisor Certificate with CFT- MSBootCamp Assistant Manager Training by Holloway Group
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  • Machias Savings Bank
    Customer Service Agent Iii
    Machias Savings Bank Jan 2016 - Aug 2016
    Machias, Maine, Us
    I assist customers via multiple communication channels with basic banking information, information on their accounts, opening accounts, process transfers, consumer & corporate internet banking, and process wires. The multiple channels include phone, secure and unsecure chat, email, and social media. I work directly with multiple Fiserv products such as Navigator, eCom, eCorp, Client Central, and BillPay/Checkfree. I'm also taking classes to continue to grow and further my career with Machias Savings Bank. I'm also assisting in multiple projects and committees listed below. - Future Promises Committee - Statement Design & Print Project - Innovation Station Group: Marketing, Sales & Product Development
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  • Machias Savings Bank
    Customer Service Agent Ii
    Machias Savings Bank Feb 2015 - Jan 2016
    Machias, Maine, Us
    I assist customers via multiple communication channels with basic banking information, information on their accounts, opening accounts, process transfers, consumer & corporate internet banking, and process wires. The multiple channels include phone, secure and unsecure chat, email, and social media. I work directly with multiple Fiserv products such as Navigator, eCom, eCorp, Client Central, and BillPay/Checkfree. I'm also taking classes to continue to grow and further my career with Machias Savings Bank. Received President's Award 2015 Exceptional Customer Experience. I'm also assisting in multiple projects and committees listed below. - Future Promises Committee - Statement Design & Print Project - Innovation Station Group: Marketing, Sales & Product Development - Internet Banking Project Team
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  • Machias Savings Bank
    Customer Service Agent I, Operations Center
    Machias Savings Bank Nov 2013 - Feb 2015
    Machias, Maine, Us
    I assist customers with information on their accounts, process transfers, assist customers with their online banking, and soon to be trained for processing wires. I work directly with multiple Fiserv products such as Navigator, Ecom, and BillPay/Checkfree. I'm also taking classes to continue to grow and further my career with Machias Savings Bank. I'm also assisting in multiple projects and committees listed below. - Future Promises Committee - Website Design Project - Statement Design & Print Project - Innovation Station Group: Marketing, Sales & Product Development - Internet Banking Project Team- 2014 Employee of the Year Nominee
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  • Freelance
    Cx Profesional Speaker
    Freelance Jun 2019 - Aug 2022
    - CCW Vegas 2019 - Customer Loyalty Interactive Discussion Group Facilitator - CCW Nashville 2020 - Contact Center Operations Track: Match Made in Heaven: How to Find Your BPO Soulmate- ISG Digital Business Summit 2020 - PANEL: The Next Generation of Customer Care- CCW Nashville 2021 - Using Artificial Intelligence to Optimize the Effectiveness of Human Agents- CCW Vegas 2021 - How to use Artificial Intelligence Tools to Optimize the Effectiveness of Human Agents
  • H&M Photography
    Owner/Photographer
    H&M Photography Jan 2010 - Mar 2020
    Photography is an amazing form of art that only some have the natural knack for. I found my love for photography when my parents gave me my first film camera. I thought this was the greatest thing and once I moved to digital the opportunities were endless. I have had a happy trigger finger for years. This has been a great hobby and now I would like to share some of my collection with the world.
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  • The Pampered Chef
    Independent Consultant
    The Pampered Chef Jun 2014 - Feb 2016
    Addison, Il, Us
    Being a Pampered Chef Independent Consultant consists of selling top quality cooking products, scheduling/performing cooking shows, recruiting other Consultants, and the overall accounting & marketing to run your business. http://new.pamperedchef.com/pws/nmacdonald
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  • The Tjx Companies, Inc.
    Homegoods District Loss Prevention Detective
    The Tjx Companies, Inc. Jun 2013 - Oct 2013
    Framingham, Ma, Us
    Perform external and internal investigations along with completing numerous audits. The audits consist of ticket, EAS, and safety audits.
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  • The Tjx Companies, Inc.
    Homegoods Merchandise Coordinator
    The Tjx Companies, Inc. Apr 2013 - Jun 2013
    Framingham, Ma, Us
    Responsible for establishing and executing merchandising plans and priorities. Ensures fresh flow of merchandise from backroom to sales floor. Ensures administration and maintenance of all merchandising standards. Responsible, dependable and honest.
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  • Us Navy
    Hospitalman
    Us Navy Aug 2012 - Mar 2013
    Washington, Dc, Us
    Training, Counseling Petty Officer, RPO, Teamwork, etc.
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  • The Tjx Companies, Inc.
    Tjmaxx/Homegoods Sales Floor Associate
    The Tjx Companies, Inc. Nov 2012 - Jan 2013
    Framingham, Ma, Us
    Customer Service, Merchandising, and Unloading Trucks
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  • Ruby Tuesday
    Front Of House Staff
    Ruby Tuesday Oct 2011 - Jan 2013
    Us
    Server, Host, Expo, Food Runner, & Buser
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  • Black Sheep Tavern
    Server
    Black Sheep Tavern Jul 2012 - Oct 2012
    Customer Service, Server, Host, Food Runner, and Bar Tender
  • Lowe'S Home Improvement
    Cashier / Garden Center Associate
    Lowe'S Home Improvement Feb 2012 - Aug 2012
    Mooresville, Nc, Us
    Customer Service, Processed large orders, and worked in the garden center.
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  • Verso Paper
    Mechanical Maintenance Reliability Technical Summer Assistant
    Verso Paper May 2011 - Aug 2011
    Miamisburg, Oh, Us
    Preventive maintenance project for the Bucksport, Maine location using SAP and attending meetings.
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  • Manchester Designs
    Interior Design Assistant
    Manchester Designs Aug 2005 - Aug 2011
    Delivery, Installation of Curtains, Marketing Research, & Website Development/Design
  • Museum & Gallery At Bob Jones University
    Security Guard
    Museum & Gallery At Bob Jones University Aug 2008 - May 2011
    Greenville, Sc, Us
    Here we protect the second largest religious art collection in the world; second only to the Vatican. This is a very professional position where we are aware of the well-being of both our patrons and the articles in the galleries.
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  • Tw Quarter Circle Ranch Ministries
    Wrangler & Counselor
    Tw Quarter Circle Ranch Ministries Feb 2008 - Apr 2011
    I assisted in teaching horsemanship lessons, horse training, trail rides, counseling, equestrian care, and facility maintenance.
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  • Verso Paper
    Information Technology And Production Summer Help
    Verso Paper May 2010 - Aug 2010
    Miamisburg, Oh, Us
    While working in production I helped to prepare rolls of paper for the PS&D department and assisted in system maintenance and repair when needed. Then I was transferred to the IT department and did the work of a computer analyst for the remainder of the summer.
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  • Fort Knox Construction
    Laborer & Sales Representative
    Fort Knox Construction Jun 2009 - Aug 2009
    Sales/Marketing of Greenhouses, Construction (Greenhouses, Log Cabins, Shop Building, Drywall), General Labor
  • Dunkin' Brands
    Team Member/Shift Leader
    Dunkin' Brands Jun 2006 - Aug 2009
    Canton, Ma, Us
    Customer Service, Food Service, and Shift Leader
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  • Verso Paper
    Maintenance Dept. Summer Help
    Verso Paper May 2008 - Aug 2008
    Miamisburg, Oh, Us
    CLO2 PSM and RMP System Verification; Website & Manual Design. Programs used included, but not limited to SAP, SKF, MS Excel, MS Word, and Adobe InDesign.
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  • Rippleffect Inc.
    Kayaking Guide Intern
    Rippleffect Inc. Jun 2005 - Jul 2005
    Kayaking Guide, Island Maintanance, Customer Service, Food Prep, and Food Service.

Nicholas Macdonald Skills

Photography Customer Service Digital Photography Photoshop Graphic Design Leadership Facebook Social Networking Horseback Riding Equestrian Technology Photo Editing Horses Horse Training Adobe Photoshop Lightroom Microsoft Office Microsoft Excel Microsoft Word Public Relations Banking Teamwork Outlook Event Photography Portrait Photography Kayaking Adobe Creative Suite Microsoft Project Sap Skf Software Counseling Quickbooks Communication Cloud Computing Ms Access Human Resources Loss Prevention Process Safety Economics Powerpoint Merchandising Web Design Event Planning Html Budgets Dreamweaver Social Media Marketing Hootsuite Project Management Public Speaking Management Continuous Improvement

Nicholas Macdonald Education Details

  • Global Outreach Virtual Edu.
    Global Outreach Virtual Edu.
    Finance And Information Systems
  • Kaplan University
    Kaplan University
    Foundations In Financial Planning (Fpqp) From The College Of Financial Planning
  • Global Outreach Virtual Edu.
    Global Outreach Virtual Edu.
    Organizational Management
  • University Of Maine
    University Of Maine
    Equine Studies
  • Bob Jones University
    Bob Jones University
    & Bible
  • Cftea - Center For Financial Training & Education Alliance
    Cftea - Center For Financial Training & Education Alliance
    Bank Operations Diploma
  • Cftea - Center For Financial Training & Education Alliance
    Cftea - Center For Financial Training & Education Alliance
    General Banking Diploma
  • Husson University
    Husson University
    Certified Financial Planner®
  • Harvard Business School Online
    Harvard Business School Online
    Negotiation Mastery

Frequently Asked Questions about Nicholas Macdonald

What company does Nicholas Macdonald work for?

Nicholas Macdonald works for C-Lect Consulting

What is Nicholas Macdonald's role at the current company?

Nicholas Macdonald's current role is Director of Client Engagement.

What is Nicholas Macdonald's email address?

Nicholas Macdonald's email address is nm****@****ail.com

What is Nicholas Macdonald's direct phone number?

Nicholas Macdonald's direct phone number is +120731*****

What schools did Nicholas Macdonald attend?

Nicholas Macdonald attended Global Outreach Virtual Edu., Kaplan University, Global Outreach Virtual Edu., University Of Maine, Bob Jones University, Cftea - Center For Financial Training & Education Alliance, Cftea - Center For Financial Training & Education Alliance, Husson University, Harvard Business School Online.

What are some of Nicholas Macdonald's interests?

Nicholas Macdonald has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Human Rights, Animal Welfare, Arts And Culture.

What skills is Nicholas Macdonald known for?

Nicholas Macdonald has skills like Photography, Customer Service, Digital Photography, Photoshop, Graphic Design, Leadership, Facebook, Social Networking, Horseback Riding, Equestrian, Technology, Photo Editing.

Who are Nicholas Macdonald's colleagues?

Nicholas Macdonald's colleagues are Malikarjun Kuntoji, Drew Gorringe, Marco Regi.

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