Nicholas J Duff Email & Phone Number

Minneapolis, MN, US

United States

A historic 1906 building (originally the Western Union Bank) repurposed to a dual branded Hilton; Home2/Tru by Hilton Downtown Minneapolis!

Hampton Inn By Hilton Shakopee Minnesota

Four very strong years running a Hampton/Hilton demonstrated once again how strong leadership and cultural impact can drive extraordinary results in all areas; revenue, GOP, RGI and of course guest service scores (including Trip Advisor). Outstanding score on QA from Hilton, #1 on Trip Advisor for 4 years and market leading market share results.

Two Harbors, Minnesota

Oversight of 3 upscale resorts on Minnesota's glorious North Shore. Grand Superior Lodge was primary location as I had GM's at the other two properties(Beacon Pointe and East Bay Suites). In the course of 2 seasons we lifted all scorecard results with NOI being most notably up nearly 100%. Once again recruiting, on boarding and driving a culture of genuine.

Reporting to the owner during a short-term transition where we were focused on driving revenues, raising the service bar through hiring, training and establishing accountability at this Radisson Hotel of the Year (2010).

Greater Minneapolis-St. Paul Area

Oversight of 18-22 franchise Radisson Hotels in the Midwest and Western United States. Owned the relationship with ownership and worked to maximize market share, revenues and a positive brand representation with the on-site management team. Exceeded all goals in 2012; Market Share increase, Guest Service scores increase and Renovations on schedule.

Various US Locations

Initially our team integrated 13 properties into the Radisson and Country Inn & Suites brands, then re-positioned the hotels in their respective markets. Oversaw major renovations while developing the teams at each property and optimizing the numerous Carlson resources from revenue management tools to marketing and web site customization. Several of my.

Midwest US And Canada

Oversight of 20+ Country Inns & Suites franchise properties in the US and Canada. Owner of relationship with hotel owners, managers and corporate teams. Responsible for ensuring brand standard compliance and optimization of brand tools and support personnel.

Country Inns & Suites By Carlson At Mall Of America, Bloomington, MN

Originally hired as Director of Operations due to my leadership and Spanish skills and after 2 years was promoted to General Manager of the flagship hotel located directly across from the US's #1 attraction; the Mall of America. Recognized several times for driving record profitability in challenging times (2002) as well as for developing key managers to.

Merrilleville, Indiana

Oversight of Front Office and Housekeeping staff of 100 associates at the award winning property owned by White Lodging Services. Driving the guest experience was the key focus, selecting, training, mentoring while supporting the staff was my primary focus. Utilizing my experience as a brand trainer from my previous role at Carlson and my enjoyment of.

Eastern United States And The Caribbean

Responsible for providing brand supporting trainings to over 60 franchise and owned/managed Radisson Hotels in the Eastern United states and the Caribbean. Certified as a Seven Habits of Highly Effective People facilitator as well as Revenue Management, Yes I Can! (core service training required for all employees) and Signature Reservations Sales Training.

Radisson Slavyanskaya, Moscow, Russia

Brought to Russia as the Night Manager where I excelled at gaining cooperation and trust with both the expat managers as well as the Russian managers and associates. As I was promoted to the role of Front Office Manager after 9 months I then focused on developing my Assistant Front Office Manager, Galina, in order for her to take on the role after my.

Radisson Hotel Harbor View, San Diego, California

I was transferred to San Diego as part of the hotel opening team due to my Spanish language skills as well as my enthusiasm for the Radisson brand brought to life through our newly created Yes I Can! customer service program which became our culture. Due to my technical skills married with my customer and employee care I was promoted to the Front Office.

Radisson Hotel Principe De Asturias, Seville, Spain

Recruited to open the World Class hotel located on the grounds of the 1992 Worlds Fair in Seville. Successfully interviewed, selected and trained a team of 20 for the PBX and Bell Staff. Spanish skills and passion for other peoples and cultures were keys to my success on this highly visible hotel opening which lead to the recruitment and success in Russia.

Radisson Hotel South And Plaza Tower, Bloomington, Minnesota

Radisson had discontinued their Manager Training program right when I graduated from college so I was encouraged to start as a Supervisor in Housekeeping and create my own training path. I worked successfully in 3 different Supervisory roles in Housekeeping before moving to the Front Office of this 575 room convention hotel. I was the Supervisor at the.

Ba, Spanish

Activities and Societies: Alpha Delta Phi member, elected Treasurer of the campus Social Board and avid intramural sports enthusiast.

11 & 12

Activities and Societies: Spanish studies under the great Eugene Hebert. History studies under John Locke and great outdoor activities.

Education record