In my role, I have the privilege of leading exceptional IT Engineering teams and Development teams within a firm that operates 24/7/365. I oversee the day-to-day operations, projects, and advancement of these departments, fostering productivity and growth. By effectively managing all five departments, I ensure seamless collaboration and project continuity. Working closely with executive leadership, I contribute to the establishment of best practices across entire organization.Throughout my tenure, I've achieved significant cost reductions, slashing hardware and software expenses by 30% annually. By implementing automation, we've saved thousands of man-hours each year, enabling us to meet more aggressive SLAs. I've cultivated a supportive team and company culture, enhancing support operations and achieving a 15% increase in first-call resolution. Additionally, I've overseen successful migrations of hardware and applications to Azure and SaaS solutions, reducing expenditure on on-premise hardware. Notably, I spearheaded the organization's first SOC2 certification, opening new avenues for sales and demonstrating our commitment to security and compliance.

In this role, I led IT operations and a global team, encompassing security, networking, and process enhancements. I managed a diverse 30-member team spanning global, onsite, and remote locations, overseeing all facets of IT operations, procurement, deployment, security, risk mitigation, and business intelligence leadership. Collaborating closely with executive leadership, I contributed to strategic planning, reporting, and project management initiatives. I developed compelling business cases, supervised budgets and cost-saving measures, drove process improvements, and optimized lifecycle workflows.Throughout my tenure, I collaborated with suppliers to standardize IT equipment procurement, resulting in a notable 15% reduction in annual IT hardware costs. I spearheaded the conceptualization and implementation of enhanced IT processes, leading to a remarkable 20% reduction in labor hours. Additionally, I successfully executed a Windows 10 upgrade on 1500 desktops and laptops across North America, achieving an impressive 98% success rate.

Here, I was specially recruited to serve as IT project manager for distribution warehouse operations and technologies. I successfully managed cross-functional teams, implemented best practices, strategic planning, risk factor mitigation, change management, process improvements, and comprehensive reporting and data analysis. Moreover, I developed and rolled out shipping and logistics solution to reduce picking errors by 75%. I also managed a marketing team and developed an eCommerce solution, including over 10k SKUs.

In this role, I oversaw a centralized datacenter of 400+ servers and EMC San Storage across 20+ hospitals. I directed technology projects and all aspects of IT best practices, motivating technical and customer service teams, daily operations, task delegation, vendor relations, server management, IT infrastructure, and documentation. I effectively oversaw Microsoft server patching and updates to meet OS level requirements and improve clinical up-time with minimal downtime across 400 servers with 100% compliance. Additionally, I established data center documentation to install software across servers, created road map for multiyear upgrade plan, and reduced server hardware spend.

Here, I managed large-scale technology projects for computers, servers, software, licensing, networking, and systems. I oversaw IT operations and strategies, including project management, policy development and implementation, Lean methods, reporting, and documentation. I successfully led establishment of paperless program for 550+ staff, reducing thousands of labor hours per year. I also reduced hardware spend by 80% through virtualization of physical server environment.

10+ years of project management experience.