Nicholas Heiser, Mba Email and Phone Number
Dallas, TX, US
Nicholas Heiser, Mba's Location
Dallas, Texas, United States, United States
Nicholas Heiser, Mba's Contact Details
Nicholas Heiser, Mba work email
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Nicholas Heiser, Mba personal email
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Nicholas Heiser, Mba phone numbers
About Nicholas Heiser, Mba
Strategic Risk Management & Operations Project Management and Analytics Leader with 20+ years’ experience within the banking/financial services industry with multiple financial products including Mortgage, Auto Finance and Pre-Paid Debit Cards. Expertise includes: Risk Management, Data understanding, Process Design/Improvement, Requirements Creation, Capacity Planning, Budgeting, Forecasting and Hiring/Talent Development. Possesses a unique background of business, data and technical experience/knowledge, with a focus on building quality relationships to accomplish objectives across lines of business, vendors and IT partners.
Nicholas Heiser, Mba's Current Company Details
Wells Fargo
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Vice President - Lead Analytics Consultant
Dallas, TX, US
- Website:
- wellsfargo.com
- Employees:
- 205138
Nicholas Heiser, Mba Work Experience Details
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Vice President - Lead Analytics ConsultantWells FargoDallas, Tx, Us
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Vice President Of Strategic Risk Analytics For Manufacturing PartnershipsJpmorgan Chase & Co. Nov 2022 - PresentNew York, Ny, UsRisk Management Team – Primary contact/relationship owner of Private Label (PL) manufacturing partnerships, supporting recurring reporting, analytics, program/credit policy changes, with a focus on increasing originations, mitigating risk and monitoring portfolio performance.• Program/Product Ownership: Subject matter expert for partnership program requirements and credit policy, understanding of all systems and data available, monitor industry/market and partner trends• Risk Management: Balancing the needs of PL partners in creating opportunities through adjusting credit policy limits and program limits to increase monthly originations while maintaining key risk management principles: data analysis, test/control scenarios, and performance monitoring.• Analytics and Reporting: Perform analysis of proposed policy changes, create monthly and quarterly PL Partner and Senior JPMC leadership decks related to originations including application volume/mix, customer/collateral profiles, portfolio performance inclusive of spot/vintage delinquencies and loss rates.• Business Liaison: Build relationships with PL leaders, IT, pricing and collections teams functions to ensure end to end support of program and policy decisions -
Product Implementation Vice PresidentJpmorgan Chase & Co. Apr 2020 - Nov 2022New York, Ny, UsCommercial Banking – Middle Market - Product Implementation Specialist/Project Manager responsible for full Commercial Credit Card/Virtual Card program setup and client experience, ranging from simple to complex client needs.• Product Subject Matter Expert: Learning and remaining up to date on all aspects of Commercial Credit Card and Virtual Card/Single-Use Account products including: Technical requirements/configurations, pros/cons of product and platform features and common interactions with clients ERP/Expense Reporting systems and software, understanding of SFTP usage, data file reviews• Project Management: Utilizing Project Management Methodology to effectively manage up to 45 program implementations at any given time including weekly client calls, define scope/requirements, setting SLA's, keeping clients on task, meeting minutes, project plan updates, program documentation completion, program configuration, client testing, and training.• Process Improvement: Continually review implementation procedures while working with client, note gaps in documentation and make recommendations to improve upon existing procedures and improving project management methodology.
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Senior Principal Project ManagerMr. Cooper Nov 2017 - Feb 2020Dallas, Tx, UsClient Delivery Team (Portfolio Management) - Project Manager responsible for end to end project life cycle related to client boarding, client experiences and operational projects that will improve relationships between investors, and sub-servicing clients and Mr. Cooper.• Product Development: Delivered client facing web-based tool for internal senior leadership and external clients with information that includes: portfolio level statistics, loan level data interface and a file delivery storage system. Reducing need for reporting decks and enabling clients to perform self-service loan research.• Product Ownership: Created a communication tool between portfolio management team, clients, and lines of business that provides Client Delivery Team with the needed reporting, research request tracking and accountability to client delivery SLA’s unavailable through typical email communications. Resulted in a reduced need for separate manual manipulation of requests, provides transparency around volume of requests from clients, as well as providing visibility to line of business partner bottlenecks in answering requests. • Product Enhancement: Managed project that provided Mr. Cooper internal tools that provide investor data management, access to client contracts and exhibits, and operations management with escrow control/exception reporting. Providing centralization of client information, delivered on time and under budget.• Process Re-Engineering & Implementation: Led projects to create enhanced client loan data files and migrate clients from previous versions to new standard. This project included partnering with lines of business for data point logic reviews, implementing delivery control methods, and SFTP migration. Resulting in a 90% reduction in late delivery and failure to deliver of data stream files to all clients. -
Avp Operations Reporting And AnalyticsMr. Cooper Feb 2016 - Oct 2017Dallas, Tx, UsPerforming Servicing – People Leader and Project Manager. This position provides leadership for project plan creation/execution, talent acquisition and development, and reporting/analytics support to the performing servicing area in regard to Escrow, Cash, Account Services, Customer Service, Letters Management, and Document management functions.• People Leadership: Lead highly skilled team of reporting analysts (onshore and offshore resources) through identifying and recruiting top talent, mentoring existing team members to improve upon skills, and encouraging embracement of new technologies to enhance overall department capabilities.• Team Development: Provided constant feedback throughout year and conducted performance reviews focusing on strengths, providing constructive feedback around weaknesses, and constantly looking to the future in helping each person succeed and achieve their professional goals.• Built relationships with the various business functions to determine the true needs around operational reporting as well as identifying the deficiencies in system data and processes.• Created resource and capacity monitoring tool that resulted in additional resources being allocated for projects, requests for new reporting, as well as daily process management.• Created and executed project plans and timelines related to process redesign and system workarounds.• Worked with and developed team of analysts to look past what the business has requested and provide what was asked as well as add additional value and ability to answer future questions.• Created new data operational procedures and documentation standards for team of analysts to satisfy Compliance and Audit requirements related to data security.
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Senior Marketing Operations Project ManagerMr. Cooper Aug 2015 - Feb 2016Dallas, Tx, UsOriginations Marketing – Project and Telemarketing Manager. Hybrid role designed to both manage the 3rd party vendors for inbound and outbound telemarketing efforts, while also providing project management functionality to the department for software changes and compliance related remediation issues.• Liaison between Marketing department and key IT, Legal, and Compliance departments.• Managed third party vendor Telemarketing including call campaign script updates, calibration calls, and call monitoring for both inbound and outbound originations lead generation efforts.• Created Policy/Procedure documentation to formalize the process for customer marketing offers.• Identified procedural gaps and recommendation both temporary stop gaps and long-term solutions.
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Officer, Operations Project Consultant - Mortgage ServicingBank Of America Jun 2012 - Aug 2015Charlotte, Nc, UsLead and develop processes that will generate legally required breach/compliance letters sent to customers as well as reporting and analysis to monitor the processes to ensure timely generation and detect system and data issues.• Maintain and complete assigned daily processes; including reporting and data file generation • Research and develop Report/HVILA project requests, including procedure documentation• Act as Project Manager to determine scope of project, legal requirements, process impact, and if parameters provided will generate the output required• Research business processes and create process flow documents• Create documentation linking backend data to frontend systems• Conduct UAT on process changes and system updates• Created intake processes to handle subpoena, compliance and audit (both internal and external) requests.• Audit images generated and daily processes, maintain documentation for internal and external audits. -
Senior Marketing AnalystAce Cash Express Jul 2011 - May 2012Irving, Texas, UsLead analyst for the Prepaid Debit Cards marketing initiatives.Work with product managers and finance to develop necessary models and analyses to support business line and marketing strategies. Also worked with external vendor and internal IT to establish necessary data warehouse structures and data files.• Modeling and Forecasting• Recommending new initiatives based on customer segmenting and trending• Developed Pricing plan and model that increased average initial load by 50%• Work with IT to better develop reporting capabilities and data availability• Produce monthly senior management level reports and variance analyses• Marketing strategy analysis and outcome -
Senior Operations AnalystJp Morgan Chase Oct 2009 - Jul 2011New York, Ny, UsLoss Mitigation operational analysis and reporting focus. Work with internal customers to develop reporting and analysis needs to support business operations. Utilize interpersonal, analytical and technical skills to achieve desired results.• Training and mentoring leadership role• Create varying reports and waterfalls to assist business with objectives• Work with business to better develop reporting and analysis requirements• Timely report updates and variance analyses• Process/Procedure analysis• Work across departments to better understand needs and create more efficient reporting that will satisfy multiple users• Ad Hoc analyses and Special Projects
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Credit Risk AnalystSantander Consumer Usa Aug 2005 - Oct 2009Dallas, Tx, UsOperations and Credit Performance analysis focus. Utilize analytical and technical skills in providing timely analyses, forecasts, and business recommendations to senior management. Core skills include ability to work independently with a high degree of attention to detail and willingness to explore new challenges in a rapidly changing environment. • UAT lead for new scorecard deployment into company origination systems• Developed auto-decisioning logic that decreased response time to customers by 85% and increased company origination rates• Created a testing model to simulate potential changes to business rules that affect originations volume• Analyze financials, applicant, and company performance data • Policy and Program development, implementation, and reporting on multiple lines of business• Reporting and analyzing historical trends • Timely report updates and variance analyses• UAT Lead and Business Analyst support• Ad Hoc analyses and Special Projects• Forecasting origination goals for multiple departments• Process improvement• Training and mentoring leadership role -
Treasury Reporting Analyst/Dealer Services AgentAmericredit Financial Services, Inc. Feb 2004 - May 2005Fort Worth, Texas, UsTreasury Analyst - Securitization/Treasury Reporting Analyst for recurring, Monthly/Quarterly reporting.Dealer Services Agent - Worked directly with dealership regarding loans in process for funding and answering questions around cars financed through AmeriCredit that were used as a trade-in related to status of title release.
Nicholas Heiser, Mba Skills
Analysis
Business Analysis
Forecasting
Leadership
Process Improvement
Analytics
Risk Management
Management
Credit
Finance
Project Management
Financial Analysis
Credit Risk
Training
Banking
Financial Modeling
Vendor Management
Business Process Improvement
Essbase
Data Mining
Marketing Strategy
Problem Solver
Results Oriented
Marketing Analytics
Microsoft Sql Server
Internal Audit
Financial Services
Customer Service
Analytical
Continuous Improvements
Customer Relations And Retention
Vendor Liaison
User Acceptance Testing
Loss Mitigation
Internal Consulting
Industry Trend Analysis
Regulatory Compliance And Reporting
Multi Tasking
Interpersonal Skills
Decisive
Workforce Planning And Scheduling
Staff Training And Development
Sql Server
Oracle Sql
Strategy
Business Process
Professional Mentoring
Sql Server Reporting Services
Nicholas Heiser, Mba Education Details
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The University Of Texas At Arlington - College Of BusinessFinance -
The University Of Texas At Arlington - College Of BusinessFinance
Frequently Asked Questions about Nicholas Heiser, Mba
What company does Nicholas Heiser, Mba work for?
Nicholas Heiser, Mba works for Wells Fargo
What is Nicholas Heiser, Mba's role at the current company?
Nicholas Heiser, Mba's current role is Vice President - Lead Analytics Consultant.
What is Nicholas Heiser, Mba's email address?
Nicholas Heiser, Mba's email address is ni****@****bal.net
What is Nicholas Heiser, Mba's direct phone number?
Nicholas Heiser, Mba's direct phone number is +181779*****
What schools did Nicholas Heiser, Mba attend?
Nicholas Heiser, Mba attended The University Of Texas At Arlington - College Of Business, The University Of Texas At Arlington - College Of Business.
What skills is Nicholas Heiser, Mba known for?
Nicholas Heiser, Mba has skills like Analysis, Business Analysis, Forecasting, Leadership, Process Improvement, Analytics, Risk Management, Management, Credit, Finance, Project Management, Financial Analysis.
Who are Nicholas Heiser, Mba's colleagues?
Nicholas Heiser, Mba's colleagues are Laurie Hutchinson, Suryadeep. R. Gomes, Andrew Jones, Ramesh Nandipalli, Janice Stacy Jameson, Susan Borchik, Stephanie Houle.
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