Nicholas Stephens Email & Phone Number

Albuquerque, Nm, Us

Satellite Beach, Florida, Us

• Pioneered business development efforts for a startup IT agency, specializing in IT and Life Science roles.• Secured partnerships with two new companies within four months, significantly expanding the agency’s client portfolio.• Successfully filled three critical roles by leveraging strong recruitment strategies and market insights.• Built rapport with candidates and clients, ensuring a personalized and positive experience throughout the hiring process.• Developed a deep understanding of client needs, aligning recruitment efforts to deliver tailored talent solutions.• Maintained consistent communication with stakeholders, fostering trust and ensuring seamless collaboration.• Demonstrated adaptability and resourcefulness, navigating the unique challenges of a startup environment to achieve measurable results.

San Francisco Bay Area, Ca, Us

• Drive revenue growth and client satisfaction by managing full life-cycle recruitment on IT and Engineering projects (all levels) nationwide for top-tier businesses across diverse industries.• Develop and execute highly targeted recruitment strategies to proactively attract top talent aligned with client objectives.• Utilize a diverse range of sales-oriented recruitment tools and services, including web-based platforms, candidate search databases, and applicant tracking systems, to identify and engage qualified candidates for presentations to clients.• Contribute to talent strategy development, branding initiatives, and outreach programs, ensuring a competitive edge in attracting high-performing professionals.• Establish and nurture strong client relationships to understand their needs, address concerns, and propose tailored solutions that align with their business goals.• Proactively prospect and generate leads through various channels, including cold calling, networking events, and referrals, to build a robust sales pipeline.• Optimize operational efficiency and transparency by leveraging cutting-edge systems and technology to streamline processes and reduce manual tasks.• Conduct rigorous resume screens, candidate interviews, and skill assessments to evaluate aptitude, manage the offer process, conduct reference checks, and provide salary recommendations.• Foster strong, trust-based relationships with internal hiring managers, executives, and candidates to deliver exceptional recruitment experiences and ensure long-term success.Notable Achievements:• Recognized as the Recruiter of the Year 2022 for exceptional performance in permanent placements.• Successfully sourced and filled 20 full-time sales positions in 2022, generating over $500k in placement fees and driving revenue growth.

Radnor Township, Pennsylvania, Us

• Proactively engaged with customers through inbound phone calls and emails, delivering exceptional sales and service experiences.• Collaborated closely with Sales Representatives to develop customized quotes, address escalated service issues, and ensure customer satisfaction.• Demonstrated a strong commitment to achieving and surpassing team and department goals, consistently driving business growth.• Leveraged extensive network within sales and operations to anticipate and prevent customer production shutdowns, minimizing downtime and maximizing customer loyalty.• Identified opportunities for upselling and cross-selling, effectively promoting additional products and services to increase sales revenue.• Actively maintained accurate customer records and updated the CRM system to ensure seamless communication and collaboration across the sales team.• Developed a deep understanding of the product portfolio and industry trends to effectively address customer inquiries and provide informed recommendations.

Radnor Township, Pennsylvania, Us

See above

Radnor Township, Pennsylvania, Us

See above

• Proactively initiate and cultivate strong relationships with new and existing customers, employing a sales-focused approach to drive revenue growth.• Collaborate closely with technicians, parts, sales, and finance departments to ensure seamless coordination and exceptional customer service.• Constantly expand product knowledge to effectively address customer repair inquiries, generate accurate service estimates, and prepare detailed technician work orders.• Conduct thorough follow-up calls and emails after service visits to ensure the highest level of customer satisfaction and identify potential upselling opportunities.• Utilize active listening and problem-solving skills to understand customer needs and provide tailored solutions that meet their specific requirements.• Continuously seek opportunities to upsell service packages, extended warranties, or additional products to enhance customer satisfaction and increase sales revenue.• Maintain a customer-centric mindset, ensuring that every interaction is focused on delivering an exceptional service experience and building long-term relationships.• Consistently meet or exceed sales targets and contribute to the overall growth of the service department.

• Proactively initiate and cultivate strong customer relationships, leveraging effective communication and relationship-building skills to drive sales and maintain customer loyalty.• Collaborate closely with technicians, parts, sales, and finance departments to ensure seamless coordination and maximize sales opportunities throughout the service process.• Continuously expand product knowledge to confidently address guest repair inquiries, provide expert recommendations, and generate accurate service estimates.• Utilize consultative selling techniques to identify customer needs and offer tailored solutions, promoting upsells, extended warranties, and additional service packages.• Perform follow-up calls and emails after service visits, focusing on customer satisfaction and seeking opportunities for additional sales or referrals.• Take ownership of closing procedures, ensuring accurate cash, check, and credit card handling, and securing the service drive at the end of the day.• Act as a trusted advisor to customers, providing expert guidance on service options, maintenance schedules, and product enhancements.• Consistently meet or exceed sales targets, contributing to revenue growth and the overall success of the service department.• Maintain a customer-centric approach, delivering exceptional service experiences and fostering long-term relationships.

• Proactively initiate and cultivate strong customer relationships, leveraging effective communication and relationship-building skills to drive sales and maintain customer loyalty.• Collaborate closely with technicians, parts, sales, and finance departments to ensure seamless coordination and maximize sales opportunities throughout the service process.• Continuously expand product knowledge to confidently address guest repair inquiries, provide expert recommendations, and generate accurate service estimates.• Utilize consultative selling techniques to identify customer needs and offer tailored solutions, promoting upsells, extended warranties, and additional service packages.• Perform follow-up calls and emails after service visits, focusing on customer satisfaction and seeking opportunities for additional sales or referrals.• Maintain detailed customer automotive records, forecasting vehicle completions to align with loaner vehicle's rotating schedules and maximize customer convenience.• Attained Audi Certifications for consecutive years (2014-2017), showcasing a commitment to product expertise and staying up to date with industry advancements.• Achieved a stellar track record of upholding a monthly Customer Satisfaction Index (CSI) score of 958 or higher for three consecutive years, highlighting a dedication to delivering exceptional customer experiences.

Tyler, Texas, Us