Nicholas Fam Email & Phone Number

Kuala Lumpur, My

Cyberjaya, Selangor, Malaysia

Responsible for the end-to-end solution architecture of DHL Express. Lead and drive initiation, definition, design & proposal of architecture in projects/programs and coordinate collaboration with external service providers. Produces and maintains end-to-end architecture artefacts and act as the go-to person in the project/program to bridge technical & business understanding gap.Specializes in the domains of- customs clearance- shipment data capture & management- shipment networks & operationsAlso contributes to organization wide strategic programs such as rollout of enterprise application architecture tooling, resilient IT architecture & promoting standards & synergies.

Kuala Lumpur, Malaysia

As a scrum master, ensures the scrum team is self-organizing & non distracted from its commitment - Manages team's work stack - Organizes scrum related ceremonies - Remove team's impediments & manages/mitigate risk - Produces scrum artefacts and drive team improvements - Drive efficiencies through statistical analysis - Maintains team morale & positive motivation - Manages expectation of various stakeholders from projects/clients, management team, and other scrum teams

Kuala Lumpur, Malaysia

Responsible for the work stack & delivery of 2 scrum teams that deliver highly complex data analytic products.As a product business analyst, I work closely with multiple projects to achieve a desirable business outcome through product configuration and new feature requests. I create and maintain the product backlog according to business value & support product owner in product backlog management and prioritization process. - Conduct/participate in various design & requirement gathering workshops - Produces high-level design documentation & drives requirement - Manage & organizes requirements from multiple customers into the product backlog - Ensure acceptance criteria are traceable, clearly defined and testable - Ensure clarity on stories, bugs, tasks across 4 product scrum teams & multiple project teams - Drive team efficiency by promoting small feature build & drive-by-configuration design - Sign off the development & Q.A. outcomeAs a scrum master, ensures the scrum team is self-organizing & not distracted. - Manages team's work stack - Organizes scrum related ceremonies - Remove team's impediments & manages/mitigate risk - Produces scrum artifacts and drive team improvements - Drive efficiencies through statistical analysis - Manages the expectation of various stakeholders from projects/clients, management team, and other scrum teams

Malaysia

As the CI site lead, I lead a team of 11 change agents representing different software component & delivery teams to execute and promote CI agendas which aligns to the wider organization goal to operate better, faster, leaner. I work in close liaison with the CI coach, and the wider BT group CI community to ensure key updates in relates to our CI framework gets disseminated to the site. Our team had successfully improved the team operation efficiency which is backed by statistical data. These includes CI driven activities such as proactive defect management, regular customer focused dialogue, and statically backed performance monitoring. As a team, we plan and execute activities such as forum, trainings, sharing sessions, competitions, as well as floor walks to promote and highlight the good work produced by the team, including C/D-level executives.

Malaysia

Lead the architecture & solution design of key BT Wholesale & BT Consumer voice products, ensuring its successful launch to market. Working very closely with the product line & with thorough understanding of the business needs, I am responsible for providing the best option after considering factors such as cost, complexity, business needs, as well as the group’s architecture and security guidelines.I am responsible for the end-to-end design & delivery of the product development, covering the scoping, testing, production support, change request management activities, and end-to-end product road mapping.Key projects involved include - Hosted Contact Centre Solution - Unified Communication Services - Hosted SIP Trunking - BT All IP/Future Voice – PSTN Closure & VoIP Network Replacement - BT mobile - IT System rationalization

Malaysia

Responsible for the planning and execution of the insourcing of BT’s strategic fulfillment software, and its’ design & development. Responsibility includes:• Executes and maintains engineering excellence through test-driven development principal.• Contribute ways of working with the geographically dispersed working team• Design and develop existing strategic in-house systems• Contribute to end to end solution design on key group projects• Lead and manage non-direct reports to see project success• Communicate with stakeholders ranges of different levels on different occasions • Plan and execute insourcing roadmap of components identified as strategic• Conduct interviews and assist the company in assembling a Global Development Center (GDC) of 350 headcount.

Kuala Lumpur, Malaysia

I am responsible for the overall governance of organization’s technical capability and software deliverables. I define the software design principle & best practices, build process and reusability components. I am also responsible for the scoping and sizing of the demand.* Providing architectural governance, standardization & guideline on best-practices in software design and practices.* Directly leading a team of 7 in designing & developing reusable component to ease future developments.* Involved in portlet and servlet development and design.* Conduct proof of concept of enterprise portal & LMS related solution.

Tropicana Golf & Country Resort

I joined NGC as a software engineer as my first step into the career path of the software world. Joining the development and R&D team, I participate in the full cycle of various software development cycle, while focusing much of my time in the design and implementation activities.I also participate in proof of concept and demo activities to support business development and pre-sales.Engaged in 3 projects for the past 15 months. with prominent telecommunication business operators in Malaysia. * Involved in planning, design, development, testing, deployment & maintenance of a internal e-Leave management System * Development of telco related POC and solutions * Involved in 2 projects where clients are both prominent telco operators. o YTL WiMax o Maxis Mobile * Involved in research & development of related, but not limited to telco solutions * Liaise with external party to provide advice on products development * Very familiar with Servlet and Portlet development * Possess very strong OOD concept * Involved in projects of both under the traditional Waterfall & agile SCRUM development model * Involved in management and leading scope for YTL Yes Project

To research the existing technologies on premises intruder detection andthe possibilities of expandability* To propose and construct and evaluate a smart intruder detectionsystem based on hand movement* ** Project selected as best project and University representative forMicrosoft Imagine Cup 2009 and National Research and InnovationCompetition

Assigned to the development team* Design and develop large scale solutions* Debug existing solutions* Involved in unit and integration testingTUTOR / DEMONSTRATOR Dec. 2008 – Apr. 2009

Bachelor Of Science (B.Sc.), Information Technology (Software Engineering), 3.48

Activities and Societies: Golden Key International Honor SociwtyI studied software engineering as my main academic course, while making.

Education record

Universiti Malaysia Terengganu, Terengganu, Malaysia To be trained to be an industry ready worker

Biology & Chemistry

Sciences