Nick Fertig Email & Phone Number

Orlando, Florida Area

Orlando, Florida Area

Daily duties include monitoring a budget, safety, production flow, material costs, wastewater management, and departmental profit and loss. Additional responsibilities include motivating, training and directing Production Supervisors as well as entry-level production workers. Operate efficiently to meet the demands of both hotels. Produce enough product to service approximately 2,500 rooms and 17 food outlets. Maintain high customer satisfaction and meet all cleanliness standards set forth.  Reduced discard rate from over 60% to 9% in one year Increased operating par from 1.1 to 3.2 in one year Developed PM plan to preserve aging equipment Increased productivity from 59% to 93% in one year Selected alternative linen provider that increased quality and saved in excess of $150,000 a year Design/Manage/Install/Startup state of the art new laundry facility

Erie, Pennsylvania Area

Manage, direct, and implement operations strategies and objectives to ensure the achievement of company’s goals. Focuses for short-term goals are on-time delivery, cost of sales, quality and gross margin, and human resources. Focuses for long-term goals are the formulation, planning and implementation of strategies. Increased customer satisfaction from 65% to 94.3% Decreased total expenses by 13.5% Streamlined linen operations from a 7 day a week operation to a 5 day a week operation Streamlined document shredding operations from a 5 day a week operation to a 2 day a week operation Managed a team of 125+ employees, managers, and directors Added 2.9 million pounds of additional business Developed in depth cost benefit analysis for use in customer retention and potential new business

Conshohocken, Pennsylvania

Responsibilities for the Service Manager include hiring and developing assigned Service Sales Representatives, as well as managing the overall performance of the team. Additional responsibilities include providing leadership, resolving customer service issues, training Service Sales Representatives on sales techniques, maintaining a high level of customer satisfaction, achieving sales, profit, inventory and payroll goals, managing a budget, and dealing with operational issues that affect service. Increased customer satisfaction from 74% to 97.4% Decreased total labor expenses from 12.7% to 10.5% Managed a base of over 2,000 customers  Managed a team of over 200+ employees and managers Managed a global price increase of 30% while reducing annualized lost business 4.7%  Achieved 6.23% growth in net additions to weekly service of existing customer base Successfully increased revenue by 11% from previous year Performed invoice, COD, and financial audits to measure integrity of systems Ranked in the top 5% nationally for Cintas service teams

Aston, Pennsylvania

Daily duties include monitoring a budget, safety, production flow, material costs, wastewater management, and departmental profit and loss. Additional responsibilities include motivating, training and directing Production Supervisors as well as entry-level production workers. Decreased total production expenses from 19.85% to 18.00 Lowered total labor expenses from 9.87 to 8.5% Increased customer satisfaction from 63% to 93.7% Successfully integrated 85k of additional weekly volume into location  Implemented a new safety culture that is currently seeking VPP status from OSHA Reduced production TIR rate from 3.9 to 1.8 Managed a staff of 100+ employees and supervisors Ranked in the top 10% nationally for Cintas production facilities Trained and promoted 1 current plant manager and 2 production supervisors

Aston, Pennsylvania

Participated in an extensive, well-structured, two-year training program to gain exposure to management skills in all aspects of the uniform rental and facility services business. I managed a staff ranging from 4 to 45 team members of varying experience levels. The program is a regimented rotation between three managerial roles in various departments while encompassing both hands on experience and seminar training.  Production Supervisor Internal Service Training Coordinator  Sales Representativeo Supervised a team of 35 employeeso Successfully managed linen, hygiene, and dust budgets to reduce material cost by 2%o Reduced garment material costs by 3.6%o Held drivers accountable for proper execution of routes and corresponding paperworko Performed invoice, COD, and bulk audits to measure integrity of systemso Successfully increased revenue by 7% from previous yearo Trained 3 current nationally ranked sales representativeo Successfully engineered a new account installation processo President’s Club Sales Achievement

Bachelors, Management Information Systems, 3.8

Activities and Societies: Alpha Tau Omega Fraternity Honors Club Swimming Widener University is a private, coeducational university.

Business Management, Business Administration And Management, General