As a Workforce Administration Project Management and Analysis Specialist at American Airlines (Fort Worth, TX), I was instrumental in managing and analyzing the external hiring pipeline for the Technical Operations Division's front-line workers across 26 Maintenance Ba-ses and supporting departments. Successfully reduced the time from offer to hire in half, from 90 plus days, to under 45 days. Additional-ly, I regularly managed a new hire pipeline of 100 or more candidates. Key responsibilities include overseeing the entire hiring journey, from initiating job postings to coordinating hiring events, ensuring compliance with the Joint Contract Bargaining Agreement (JCBA), and maintaining Management Preferred Candidate lists.I collaborated closely with Technical Operations leadership, various People Department teams, IT, and Finance to support the new hire experience, streamline processes, and conduct data analysis. Hosted weekly meetings, I gathered feedback from recruiters, management, and other stakeholders, ensuring everyone is informed on external hiring efforts.In addition to my core responsibilities, I provided leadership and support on various ad hoc reporting projects related to Workforce Ad-ministration and Technical Operations data analysis. Some of these projects involve analyzing data on workforce vacation usage, lost time, grievance variance, union assignment mapping, holiday staffing, master calendar implementation, day of roster vs shift analysis, and more. Overall, my role involves a comprehensive approach to workforce administration, project management, and data analysis, contributing sig-nificantly to the success of the Technical Operations Division at American Airlines.

As a Workbrain Center Analyst at American Airlines (Tech Ops – Hanger Rd) in Charlotte, NC, I played a pivotal role in overseeing time/attendance functions and payroll audits for International Association of Machinists and Aerospace Workers (IAM) Mechanics, Planners, and Quality Assurance employees. I also extended support to recently migrated members of the Transport Workers Union of America (TWU) at maintenance facilities across American Airlines, bringing the total workforce to nearly 14,000 employees.My responsibilities included hosting regular training sessions on Workbrain systems, processes, and best practices for new timekeepers, supervisors, and managers overseeing various maintenance stations. I provided comprehensive telephone, email, and in-station support for IAM and TWU workgroups, including mass frontline communications and communications with Administrative staff throughout the footprint.I actively contributed to Workbrain project management, particularly in the creation of a new Workbrain System for TWU-IAM represented employees post signing of the Joint Contract Bargaining Agreement (JCBA). This involved close collaboration with Workbrain IT, MST (Program Developers), and Senior Management in brainstorming, developing, and executing new features and functionality. I also assisted in reviewing writing requirement documents and using the Rally platform for the new contract agreement and its application to the revamped Workbrain platform.In addition, I approved and forwarded pay records for payment, ensuring compliance with company and JCBA contractual language. I communicated and coordinated with other departments throughout the TWU-IAMAW footprint on time, attendance, and pay discrepancies, processing prior pay period payroll adjustments, grievance payments, FMLA, and Pandemic Leave balance updates, OJI, State Sick Leave oversight, among other regular job functions.

As a Customer Service Agent at American Airlines based in Charlotte Douglas Airport, Charlotte, NC, I demonstrated excellent communi-cation skills and the ability to handle challenging situations with a positive attitude in a stressful environment. My role involved answering inquiries related to general travel information, preparing itineraries, issuing tickets, checking baggage, and collecting excess baggage charg-es in accordance with tariff rules. In this position, I performed my duties under sometimes stressful conditions, ensuring compliance with all company and FAA safety regulations and strict time constraints. My focus was on influencing a favorable impression of American Airlines by providing exceptional customer service.I was accustomed to working in accordance with established guidelines, procedures, and strict performance standards, showcasing my commitment to maintaining high-quality service in the fast-paced and dynamic field of customer service at the airport.

As a Specialist at the Apple Retail Store in Southpark, Charlotte, NC, I served as the primary contact for customers, offering guidance and expertise on Apple products and services. My role involved advising, selling, and setting up new and existing products to ensure a seamless customer experience. Additionally, I actively stayed informed about emerging products and initiatives, ensuring that I could pro-vide customers with the latest and most relevant information.Beyond customer interactions, I conducted training workshops for customers, covering the full range of Apple products, features, and services. This showcased my ability to communicate technical information effectively and contribute to the overall success of the Apple Retail Store team.

In my role as an Operations Agent at Jetstream Ground Solutions for Southwest Airlines in Charlotte, NC, from October 2013 to January 2015, I played a crucial role in ensuring the efficient and on-time performance of aircraft operations. Key responsibilities included managing aircraft weight and balance, coordinating ramp activities, provisioning, and aircraft servicing.I was responsible for the preparation of dispatch release forms, collection of weather reports from OTIS for the crew, and arranging aircraft fueling as required. Additionally, I advised Dispatch, FLIFO, and Stations of flight departures and arrivals, closed out flights, and main-tained accurate flight papers. Operating the boarding bridge, I coordinated the boarding and deplaning of customers.Customer interaction was a significant aspect of my role, and I focused on enhancing the overall flight experience for passengers. This included identifying and assisting travelers with special needs.As a Certified Ground Security Coordinator, I took on the responsibility of ensuring ground security and adherence to FAA/TSA securi-ty mandates, contributing to the safe and secure operations of Southwest Airlines at the ground level.

In the position of Home Preservation Specialist I at Wells Fargo Home Mortgage in Fort Mill, SC, from November 2009 to April 2013, I served as a crucial point of contact for borrowers facing delinquency or high-risk situations. My responsibilities included extensive experi-ence and training in various loss mitigation workout options for loans within Freddie Mac and Fannie Mae's portfolios.I conducted thorough reviews and analyses of customers' financial situations, providing recommendations on appropriate loan modifications or workout options to resolve delinquency. This involved a deep understanding of Home Mortgage Modification, Short Sale, Deed In Lieu, Repayment Plans, and Forbearance plans. Additionally, I identified, tracked, and logged requested documentation for loan modifica-tion reviews, ensuring a comprehensive and organized approach to the process. I communicated effectively with customers, notifying them of loan modification decisions, status updates, options, timelines, and their obligations throughout the process.I maintained a high level of adherence to strict national servicing requirements, compliance obligations, and Credit Policy changes, contrib-uting to the overall effectiveness and regulatory compliance of Wells Fargo Home Mortgage's operations.

• Recruited secondary and post-secondary education institutions for Federal-funded research initiatives.• Managed hundreds of contacts, nationwide, to increase participation.• Liaison for institutions, federal government, and contractors.• Delivered sales techniques for successful recruiting and institution retention.

• Formulated, implemented, and executed detailed planning.• Provided exceptional customer service to maintain good customer relations.• Assisted small business customers with AT&T products and services.• Delivered proper sales techniques to enhance customer experience and needs.• Achieved monthly sales quotas and service objectives.

• Managed data entry of payroll, employee status and separation changes.• Performed regular audits and evaluations of system controls.• Oversaw the generation of client payroll, account reporting and tax records. • Maintain client database and privacy of information.• Process a wide range of employee data (including, but not limited to new hires, changes, additional earnings).• Reconcile, process and calculate employee time and attendance data.• Accurately process employee pay.• Processing of benefits contributions, garnishments, support, and vendor payments.• Process employee verification of employment (VOE) requests.• Provide exceptional customer service to employees and clients in the area of pay, benefits and taxes as they relate to their pay, how to enter time or time off, where to locate forms and information, where to send completed forms, who to contact for benefit questions and how to obtain IRS instructions on withholding issues.