Nick Hatzopoulos Email & Phone Number

New York, New York, Us

Chosen for this role to utilize my vast expertise of understanding data across the business ecosystem that spans over a half dozen current and legacy systems.* Work closely with data team to provide subject matter expertise in developing, testing, and maintaining reporting pipelines for accurate and timely data for our Optimus Transformation project.* Proactively monitor key reports by conducting exploratory data checks to identify data anomalies and help data team fix data issues before they impact business users.* Collaborate with stakeholders to evaluate requests for new reports, ensuring they align with business objectives and can be implemented using available data sources.* Validate operational reports to ensure they meet business requirements and provide meaningful insights.

New York, New York, Us

Chosen by CIO for this role as the only employee able to lead data sprints based on knowledge of the systems and their fit within the company. Manage and prioritize data sprints, groom backlogs, plan future sprints, track bugs, gather requirements, and perform user testing. Mentor and coach new data developers.* Transformed how data is managed across the organization, transitioning from a reactive approach of handling problems to a proactive testing-based approach for managing data and running reports. * Overhauled the employee experience for problems/ticketing, from employees quality testing their tickets to the Data Analytics team performing ticket testing.* Increased closed tickets by 25% on the Data Analytics team responsible for company-wide reporting. * Improved processes while handling 100% increase in tickets labeled as 1 or 2 for urgency. On average, handled 4.9 tickets per month for 4Q2021¬–3Q2022; previous 46 months, handled 2.3 tickets per month.* Facilitated fixes for severe issues with the Cube (company’s main database) that caused weekly failures, while working with a team that experienced 80% turnover in <1 year.* Consistently used as a resource by the new data engineers to verify accuracy of data results set via cross-functional system testing.* Requested by Real Estate Package Program (REPP) Managing VP to handle 2 critical issues pertaining to monthly bordereau reporting. Solution/fix for long-standing issues scheduled for release in <1 month.

New York, New York, Us

Transferred to lead QA efforts for $30MM transformation project of implementing Duck Creek OnDemand (cloud-based, SaaS solution) to replace Duck Creek On Premise: oversaw testing team to assure quality conformance to specification and quality deliverables, analyzed and investigated software complaints, and supervised, trained, and supported QA team on systems, policies, procedures, and core functionality.* Oversaw internal QA testing for Salesforce (SF) system integration for first release of 3-year transformation project. Facilitated test plan creation for all sprints releases, including a 300-line regression test plan that caught several major errors on each development release, leading to the creation of a post-deployment process for the SF developers. Released Salesforce with 0 errors.* Developed company-wide QA practice while fostering an overarching quality culture throughout product development and launch. This led to creating a regression test plan for 50 policies for REPP, which consisted of testing various state and underlying scenarios.

New York, New York, Us

Translated business needs to IT and implemented technology solutions for Duck Creek application. Built relationships with key stakeholders, prioritized deliverables and milestones, led teams to work cross-functionally, standardized documentation procedures, and ensured appropriate accountability to minimize risks and achieve process improvement objectives. Coached and mentored new Duck Creek developer hires.* Implemented solution that ensured all financial transactions from Duck Creek system generated into the financial system, resulting in failed invoices being posted within 24 hours and brokers receiving valid invoice with electronic pay link. Reduced to 0 all known legacy financial issues dating to 2018, saving the accounting department roughly 8-10 hours per week. * Discovered users had inappropriate admin rights to system transactions, which allowed delete rights. Revoked the inappropriate rights, fixing the issue.* Developed system workarounds to help brokers with policy extensions, as system did not handle extensions out of the box. * Assumed lead BA role in transitioning City Homes Program to Duck Creek, transforming the manual product into an automated product.

New York, New York, Us

Led the Business Process Outsourcing (BPO) practice for the Express division of Distinguished Programs. Accountable for 40+ overseas staff and annual BPO budget. Implemented best practices for business processing and customer service; ensured procedures were followed; measured and reported productivity and accuracy; assisted with compliance matters; and functioned as liaison to IT. Initiated numerous Lean processes.* Led a team of 5 in reducing 2018 BPO budget by 9% (2017 budget = $1.4MM) through cost-benefit analysis and process improvement efforts.* Developed and implemented budgeting tool with forecasting abilities based on actual budget, working forecast, and actual monthly numbers, which served as a singular reference point for budgeting. * Retained $90k account by automating email notifications to copy key stakeholders when payment lapses prompted notice of cancellations.* Established automated process to email bimonthly accounting statements, payment reminders, and notice of cancellations, saving $5k per year in mailing costs.

Bellevue, Wa, Us

Responsible for outsourcing of business processing with BPO vendor for Casualty, Hospitality, & Healthcare Divisions. Performed cost-benefit analysis for all work to be outsourced, review all productivity reports from vendor, held quarterly conference calls with remote office & communicated procedural changes to remote staff. Responsible for a staff of five in China.Led the Healthcare Division in the execution of best practices for business processing and customer service; provided leadership to the CSR’s and Account Managers, trained and mentored new and existing staff. Also, assured that procedures were followed, measured and reported productivity and accuracy, helped with compliance matters, and acted as liaison to IT, HR, Operations, and other departments for the Company.

Chicago, Illinois, Us

Led a staff of 10-14 policy service representatives in the coding, issuing, endorsing, & mailing of Large Property policies, while participating in various stages of project management. Key highlights include improved operational efficiency for policy issuance, coding and endorsements. Decreased unit cost within department by increasing average number of transactions without adding headcount. Responsible for overseeing over $350mm in annual premium for Large Property business, an increase of over 60% over 2005, without adding headcount. Established 2006 operational budget forecast to make sure we are at the correct headcount. Increased business partner satisfaction as measured by business partner surveys. Accelerated oldest items backlog that was at 8 months. Helped create a cross-functional team to help Large Property & Risk Management Casualty. Staff has received several focus awards for service excellence. Presented and Reviewed performance evaluations and development plans.