Nicholas Griffie Email & Phone Number

Green Bay, Wi

Manage the PowerSchool (School Information System) implementation to 55 schools, 8,500 students, 1,300 staff and 15,000 parents including over 700 reports as well as the hardware and software upgrades to version 9.2 of the software that includes SSL for securityCreation, management and upgrades of current and past Diocesan websites, the original Advancing the Mission website, the original The Compass website and various other Diocesan affiliated websitesManage all of the Diocesan external DNS records for the Diocese of Green BayProactively manage the Barracuda Spam Firewall, resulting in reduced end user virus risk and time savingsConfigure and manage the Citrix Netscaler load balancer and gateway for securely deploying Citrix Apps, Citrix Desktops and PowerSchool load balancingManage an Avaya Definity Phone System with 150 phones and two phone trees Customized the programming, size, CSS and use of the current Diocesan front page JQuery Slider appTransition The Compass newsletter from screen printing to current electronic print and transfer formatDiocesan staff training for Microsoft Office, Email and Internet useLead contact for local computer virus prevention and removalManage the OTRS Helpdesk System in an effort improve efficiency, prioritize and track workflowCoordinate and restore ownership of expired websites

Greater Milwaukee Area

Re-engineered the customer service processes with specific goals of using the current software to increase the speed of customer service and claims processing as well as increasing the overall internal communication of the varied Customer Service DepartmentsReprogrammed the system to automatically tag a note to the electronic account file whenever a customer service representative looked up an account. This resulted in quicker retrieval of lost paper files. Engineered a pre-approved personalized paragraph letter writing system that could be used with variances of the claim circumstance to help claimants to accurately fill out the forms, thereby reducing errors, increasing efficiency and customer satisfaction

Greater Milwaukee Area

Developed software that consolidated data via modem (pre internet) and used multiple algorithms to assist in loss prevention at four Milwaukee locations. This software was then licensed to over 50 similar institutions in the greater Atlanta and Boston metropolitan areas with all of the “consolidations” handled overnight in Milwaukee via our own private BBS system and phone bankPurchased all of the computers and computer equipment for the four Milwaukee locations, the two tax offices, along with the main corporate officeManaged software and equipment, along with office staff in two of the first non H&R Block E-Filing tax offices in Wisconsin