Local producer of handmade kitchen and homegoods.

Evaluate LLMs’ response output quality along fact-based and harm-based rubrics; invent original training data to improve LLM instructions-following and writing quality

Key metrics: retention, accounting integration attach, avg. weekly budget interactions, monthly invoicing usage.PM and Product Owner for scrum team focused on financial management for general contractors. Major releases driving key metrics and product-led growth: Integration with QuickBooks Online to support US sales tax, revamping job budgeting tools for cost-plus contracting, sharing costs and invoicing with homeowners. Maintained relationships with a core group of builders and ran interviews for requirements discovery and product success consultations. Fostered customer-centric behaviors on my team.Improved team practices around sprint planning, acceptance criteria, design work pipelines and release cadence.

Planned and executed product roadmaps for BTS’s self-paced e-learning platform Momenta; specifically focused on authoring tools and content management features. The self-service platform supported the majority of new BTS digital business post-COVID.Led global BTS adoption of new platform features, from comms strategy and rollout to hosting webinars, group workshops and 1:1 product advocacy. Managed conversion of legacy and non-digital products into digital content formats on Momenta, negotiating a wide range of global stakeholders.Key metrics: new journeys created, volume and usage in content library, number of active authors

Leader of R&D and innovation team, supporting new product development and delivery excellence. Portfolio manager for products and services ranging from short-term bets to longer-term experiments. Examples include development of virtual reality experiences for consulting clients and digital tools for on-site behavioral research.Create delivery content and assets to animate BTS point of view on business acumen, innovation and digital transformation.Consult internally to design BTS primary research projects, plan for process improvement, and develop knowledge management features.

Produced competitive intelligence research analyzing trends and best practices for UX and web design in retail finance.Responsible for team of junior associates; set team’s weekly and monthly objectives.Authored thought leadership content to drive sales and marketing efforts. Interviewed by media outlets about trends in UX design in finance and new asset management tools.

Managed database information for over 100 active projects in a $10 million portfolio.Supported senior executives’ decision making through in-depth analysis of revenue streams and annual budgeting.Ensured accurate compliance and reporting for grant-funded business.

Executed outreach strategy for U.S. Small Business Administration program for low-income entrepreneurs. Expanded program reach across MA and into NH and RI.Responsible for teaching financial literacy and providing technical assistance to qualified clients and their businesses.Underwrote micro-loans, securing appropriate collateral for all packages.

Researched and designed narrative display pieces for State House exhibitions exploring local and national history relevant to New England politics.Provided excellent curatorial support to state legislators’ offices; focused on policy research and depositions.