-Lead Compliance and Audit Team in Network Operations Control-IOSA Dispatch Lead

-Provide regulatory oversight for all Dispatch/Network Operations Control practices, training and facilities -Ensure compliance with prescribed policies, procedures, operating standards and practices-Led Southwest Airlines program to comply with FAA Equip 2020 ADS-B mandate

-Developed and Implemented NOC Sector Operations Training Program-Supported FAA System Wide Information Management (SWIM) Program implementation-Collaborated with technology partners to support the NOC's strategic vision

-Lead strategy and innovation for a product portfolio generating $50 million in annual revenue-Strengthened portfolio with 30% revenue growth and 40% increase in EBITA margin over 4 years-Negotiated complex business models, partnerships, transactions, and other commercial agreements with high profile customers worldwide-Collaborated with global sales team to manage strategic client relationships including negotiation of key deals and renewals and provide program oversight.

- Managed complex family of products with responsibility for end to end product life cycle - Directly managed team of 3 product managers- Indirectly managed cross-functional team of 24 people- Lead solution definition to ensure execution against the annual product plan- Provided direction to product development team to ensure that market requirements were met- Managed the product release schedule and the prioritization process in an agile environment- Maintained annual investment and resource plan including capitalized and expensed investment- Managed vendor and partner relationships to deliver key functionality to customers

- Implemented SaaS solutions to solve complex airline problems in the operations domain - Managed projects for high profile customers worldwide including United, Swiss, JAL, Aeroflot, Turkish, UPS, Delta and FedEx- Lead onsite end to end customer engagements including RFP responses, implementation projects and consulting services- Collaborated with solution leadership team to drive road map and product strategy

- Responsible for Airline Operations Control Center conducting worldwide flight operations- Successfully completed FAA Boeing 767 ETOPS application & approval process- Managed cutover to Sabre Dispatch Manager flight planning software- Executed the daily flight schedule to ensure safety, compliance and performance- Developed, implemented and administered Company policies and procedures- Responsible for vendor contracts and Flight Operations budget- Specialized in worldwide military charter (DOD) flight operations and logistics- Collaborated with Marketing to increase aircraft utilization and revenue- Administered Aircraft Dispatcher collective bargaining agreement

- Managed all flight operations as the direct representative of Senior Management- Supervised and coordinated all activities in the System Operations Control Center- Created, coordinated and implemented irregular operation recovery plans- Served as the Company focal point for operational problems and solutions- Reviewed operational performance and developed means to improve reliability and efficiency

- Managed all ATA flight operations as the direct representative of Senior Management- Supervised and coordinated all activities in the System Operations Control Center (SOC)- Executed the daily schedule to ensure safety, compliance and schedule performance- Created, coordinated and implemented irregular operation recovery plans- Served as the Company focal point for operational problems and solutions- Provided Company wide briefings to Senior Leadership- Maintained currency as an Aircraft Dispatcher- Dispatched the last ATA flight April 2008 EDDP-KTUS-KMZJ

- Supervised Aircraft Dispatchers on shift conducting worldwide flight operations- Tactically coordinated Air Traffic Control issues with the FAA ATC Command Center- Primary Company Representative in the FAA Collaborative Decision Making (CDM) Program- Assisted the Manager of Dispatch in selecting, training, managing and monitoring Dispatch staff- Formulated and implemented Dispatch Department policies and procedures- Administered Dispatch Department work schedule- Researched and analyzed data for process improvement and efficiency- Air Transport Supervisor (ATS) conducted initial and recurrent competency checks- Developed and implemented Dispatch training curriculum - Provided initial and recurrent Dispatcher classroom training - Maintained Dispatch training records - Acted as a liaison between the Dispatch Department and the FAA- Member Fuel Conservation and Corporate Efficiency Committees

- Coordinated airline operations for a large overnight air cargo hub