Nicholas Holmes Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

As the most senior Renewals Specialist in the company, I run the campaign for direct and ex-partner renewals within the YGP sales department. I consistently meet targets and rank among the company's top performers, and within the sales department I have achieved the highest number of direct sales in 2024 so far.My role encompasses a wide range of responsibilities, including:- Leading a team of five renewals specialists, providing comprehensive training, ongoing support, and expert guidance- Conducting high-volume outbound calls and emails to deliver renewal quotes and close sales- Collaborating with management to develop and implement team strategies and workload delegation- Partnering with the Head of Sales to create and execute innovative frameworks for renewals- Initiating and managing mini-campaigns to test and optimize sale strategies within the renewals department- Delivering cross-departmental presentations to enhance company-wide understanding of renewals processes and challenges, and to facilitate communication and support across different departmentsAs the most experienced member of the renewals team, I serve as a key resource for my colleagues, offering insights and solutions to complex scenarios. My expertise extends beyond individual performance, as I actively contribute to team motivation and overall sales growth.My commitment to excellence and continuous improvement has positioned me for a transition into a team leader role. I regularly take on additional managerial responsibilities, further developing my leadership skills and contributing to the strategic direction of our renewals operations. With a focus on driving results, fostering team collaboration, and enhancing cross-departmental communication, I continue to play a pivotal role in YGP's success in the commercial energy market.

United Kingdom

I’ve been working at many events around the UK where I’ve been bartending and also assisting with building and derigging the bar venues before and after the events. The build & break work has given me deeper insight to how events are organised from the ground-up. I’ve also adapted to a faster pace on the bar, practised my face-to-face customer service skills, and further developed my knowledge as a mixologist, as well as re-familiarising myself with usual duties such as making drinks recommendations, keeping track of inventory, changing kegs, maintaining a clean and organised bar area, checking identification and avoiding proxy sales, monitoring alcohol consumption and ensuring responsible serving practices, handling difficult or intoxicated customers with professionalism, and collaborating with other bar staff to ensure a smooth and efficient operation whilst keeping high morale on the bar.

Brighton, England, United Kingdom

I learnt a lot about the UK energy industry, the relationship between a company and its customers, and how a company operates within the national and global energy infrastructures. This job really elevated my customer service skills; I provided energy advice and bespoke customer service in relation to all Bulb member queries, often in relation to high-stress issues. I'm now familiar with conversation management via telephone, and confident in my ability to achieve a pragmatic outcome whilst keeping customers happy.

Brighton, England, United Kingdom

With a passion for behavioural science research, I brought unique psychological insight to the strategy and planning team. I specialised in identifying, segmenting and researching target audiences for AIP's campaigns, searching through academic journals and using tools such as YouGov and SimilarWeb to reveal valuable target information.

Brighton

I learnt a significant amount about beers, wines, whiskeys and gins, as well as gaining basic mixology skills and learning how to deliver top-class customer service. After being promoted to supervisor I took on further responsibilities including changing kegs, opening & closing the pub, training new staff, and ensuring that the bar and its staff operate efficiently and according to procedure. Working at this busy four-story venue has left me confident in my skills as a personable and knowledgeable bartender, and working with over 40 colleagues has given me an impeccable sense of active communication and team organisation.

Brighton, United Kingdom

Working on the bespoke projects team, I processed complex data for high-profile clients in both the public and private sectors, and learnt how to prioritise my workload in order to meet tight deadlines. I became comfortable working in an office environment and corresponding effectively with colleagues to ensure effective team collaboration. I was provided GDPR training and learnt how to keep the client's data safe. I used an extensive range of software and I am now confident with learning new programmes very quickly.

Master Of Science - Ms, Applied Social Psychology, Distinction

I've recently completed my MSc degree, passing with a distinction, and now looking to start a career with an open mind; I'm keeping my.

Bachelor Of Science (Bsc), Psychology With Philosophy, First

A-Levels Aab, Psychology