Nick Bernhardt Email & Phone Number

Colorado Springs, Colorado, United States

Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.• Conducted routine and emergency maintenance of servers and network equipment.• Contributed to the development, administration, and testing of disaster recovery plans.• Devised scripts and automation tools to improve system efficiency.• Implemented virtualization cluster and migrated critical line-of-business applications to improveperformance and reliability.• Ensured compliance with existing and future government cybersecurity regulations, including NIST800-171 and CMMC 2.0 Level 2

Colorado Springs, Colorado, United States

Delivered Tier 3 support for problem identification, diagnosis, and issue resolution.• Conducted routine and emergency maintenance of assigned virtual machines and client hardware.• Mentored Tier 1 and Tier 2 employees with team-based and one-on-one training.• Devised scripts and automation tools to improve system efficiency.

Colorado Springs, Colorado Area

Developing & delivering cost-effective IT solutions for SMBs along the front range.

Colorado Springs, Colorado, United States

A six-month contract to help a local business regain control of its IT department after almost a decade without technical IT leadership and leave them with a budget and a plan for continued success.

Colorado Springs, Colorado Area

Notable accomplishments:- Developed new product line of end user security training and auditing.- Member of Security working group helping to define internal and external security policies.- Assisted outside sales with prospect evaluations including on-site audits and client interviews.- Designed, scoped, and delivered projects including VoIP system migrations, on-premise to cloud migrations, and physical to virtual server migrations.

Colorado Springs, Colorado Area

Notable Accomplishments:- Managed a team of three subordinate technicians and handled priority and escalation tickets.- Developed and deployed automated patching solution- Worked with clients to understand current and future business needs and communicated and coordinated projects accordingly.

Colorado Springs, Colorado Area

Notable Accomplishments:- Final escalations point for all service tickets.- On-boarded new support clients- Assisted junior support staff and mentored to provide clients better service.- Met with clients on regular basis to discuss IT needs.

Colorado Springs, Colorado Area

Systems engineer for Navakai Inc. Including customer support services and project engineering services from pesky printers to PCI audits and datacenter migrations I handled tasks from small to large for my clients.

Davenport, Iowa Area

Maintain twelve companies servers and networks as contract ITDevelop relations and assist customers in meeting network needs including cost analysisDocument change logs, simple troubleshooting steps, and actions performed on networksAssist local IT with deploying new hardware and software to employeesAssist local IT with hardware repair

Assist global customers for various fortune 100 companiesProvide assistance with Windows XP/7, Blackberry phones and Enterprise ServerPerform Server maintenance including active directory and exchange tasksAssist local IT and global operations with planning and executing software roll outs

· Maintain aircraft fleet efficiency · Fueling fleet jet aircraft and small trainer aircraft · Moving, storing, and deploying both company and privately owned aircraft in a timely manner · Work with accounting software to create invoices and take payment for customer accounts · Ensure complete customer satisfaction

· Deploy, maintain, and service emergency field offices during Mississippi River flooding · Provided customer support via phone and in person to diagnose and solve technical issues · Worked in a team of web developers to maintain and upgrade the Mississippi valley region website

· Aa, Bs, Computer Science

Aa; Bs, Computer Science; Computer Science