Nicholas Fennessy Email & Phone Number

A dedicated and experienced customer service officer with administration, financial and leadership experience, I always to seek to ensure respectful team and client engagement is maintained.A hard worker with an ability to efficiently up-skill and adapt to new responsibilities, I bring exceptional time management and organisational skills to every role I undertake.Experienced in effective communication, I constantly seek out ways to engage more successfully with internal and external stakeholders, working to uphold the values and standards of my organisation within all interactions.KEY SKILLS & ATTRIBUTES Demonstrated high standards of oral, written, and interpersonal communication skills, with the ability to build positive working relationships and tailor communication strategies to the individual needs of the listener Experienced in the onboarding of new staff, as well as the provision of training and ongoing mentoring to ensure all staff members are confident in their roles and able to succeed within the business Works effectively and professionally in team and autonomous settings, providing support as required to ensure teams reach their goals and targets High-level skills in correspondence management and follow-through, including email, in person, and telephone Very diplomatic, with strong negotiation, conflict resolution and de-escalation skills Strong time management skills, including demonstrated experience in the planning, coordination, delegation, and scheduling of work priorities  Fluency with the Microsoft Office suite of programs and the ability to rapidly learn and adapt to new systems Strong multi-tasking skills, with the ability to strategically allocate time and resources to the tasks at hand Ensures strict adherence to confidentiality and data security requirements Highly adaptable to new situations, processes, and responsibilities, and able to flourish in fast-paced environments Positive, friendly personality with the aim of creating a welcoming, inclusive, and respectful work environment Dedicated to increasing skills and knowledge, with a willingness to accept feedback and strive to improve Strongly defined work ethic, with a focus on punctuality, honesty, reliability, and efficiency  Calm and level-headed, able to react swiftly and appropriately in challenging situations