• Manually confirming, releasing, and tracking orders for beds.• Perform data analysis and suggest improvements to current processes. • Work with various teams to streamline the shipping and logistics processes. • Assist management team with creating and integrating procedures.• Creating reshipments for damaged items received by customers.• Confirming contact information with customers for deliveries.• Contracting shippers for domestic and international freight transportation.

• Assist Omnichannel division with integration of new Order Management System distribution system;• Perform data analysis and ad-hoc reports to provide business solutions;• Optimize integration and processes of new distribution system;• Monitor CRM queue for recurring issues, and manage workload for all team members;• Train other team members and assist them in creating time management processes;• Assist management team with creating and integrating procedures for new teams;• White glove customer service catering to escalated issues with damaged and undelivered orders;• Partners with Stores, Distribution Centers and Vendors to create best experience for upset customers.

• Efficiently manages client progress in order to maintain frequent contact with clients to help them achieve Implementation Phase goals• Recommends needed hardware to clients and provides estimates when required• Effectively communicates and works with team members and clients.• Provides advanced remote trainings on software when required• Stays current on industry trends, news, etc.• Engaging clients throughout the entire implementation lifecycle.• Understanding business needs of clients and making best practice recommendations.• Diagnosing and resolving any unforeseen software issues.• Providing over the phone and onsite software training.• Logging all customer interactions.• Takes on new responsibilities when assigned by the Implementation Manager

• Assist ‘Ship from Store’ Administrators process all ‘Ship from Store’ orders through in-house system. • Review store inventory to allocate orders not automatically processed by the system.• Review of Fulfillment Center orders and identifying 'orders at risk' of missing their Service Level Agreement with customers and taking the appropriate action. • Process escalated cancelation request by customers through in-house system.• Review shipping status of aged orders and process reshipment or cancellation.

Lead singer/ songwriter. Booking and general management of all band aspects.

Created, managed, and monitored all social media accounts. Created content to promote and grow online presence for several businesses. Minor graphic design work. Monitored all review web pages and created promotions to gain credibility and recognition through online reviews.

Partner with clients to produce successful galas, parties, and other events. Organize, manage, and train teams to handle stage and small venue lighting, sound, event photography, and several types of stage design.

Managed day to day operations of the office including: staffing, training, report writing, direct customer interaction and support, some technical support, and communication with managers from across the country. Counted and totalled checks at end of day. Also monitored all aspects of testing.

Along with customer service at point of sale, trained other cashiers, and stocked shelves. Sales floor duties, including; sales, inventory, assembly of furniture and minor computer repair. Also assisted the managers with tasks, as assigned.

Along with customer service at point of sale, trained other cashiers, stocked shelves, and assisted the managers with tasks, as assigned.