Ticket Return Center Manager
New York, Ny, Us
Developed programs to maximize profits for the company, generating $15M+ in revenue. Hired, trained, and managed a diverse team, building the new departments from the ground up and successfully relocated the entire department from Dallas to Las Vegas without disrupting productivity.* Maximized ROI by launching an owned inventory wholesale program and supervised the allocation of high-priced commodities, returning $15M+ in new revenue to the company and consistently meeting or exceeding a 75% ROI benchmark.* Played a vital role in the creation of the Fan Loyalty Upgrade program, cultivating life-long customers.* Streamlined several outdated canceled event ticket return workflows to create additional bandwidth and greater productivity. * Collaborated to host multiple, high-profile hospitality events such as the Super Bowl, College Football Championship, Final Four, The Masters, NBA Finals, and the World Series.