As a seasoned Team Lead with over fifteen years of experience in sales and customer growth, I am passionate about driving business success while fostering a positive and supportive work environment. At Insurance Australia Group (IAG), I lead a team of twelve, focusing on achieving KPIs and business targets through a combination of strategic coaching, mental health support, and continuous professional development.My career spans diverse roles, from marketing at GSC to sales management at NexGen & Business Telecom, where I honed my skills in campaign development, analytics, and client engagement. I am particularly proud of creating a mental health and wellbeing resource within IAG, where I also served as a peer support worker, ensuring my team’s mental health was a top priority.I am about to complete a Diploma of Counselling from AIPC, with advanced studies in mindfulness-based therapies and expressive therapies, which I leverage to enhance team dynamics and individual performance. My interests in psychology and IT reflect my commitment to both people and technology, always seeking innovative ways to improve processes and outcomes.In addition to my leadership role, I am actively involved in amateur programming, continually expanding my technical skills to stay at the forefront of industry trends.