Drive and enhance access provisioning and deprovisioning processes, overseeing automation driving the user account lifecycle.Engage with internal stakeholders to translate business requirements into actionable logic, extending IGA solution capabilities.Provide training and mentorship to others in the IAM space and share knowledge with other teams to promote best practices in identity and access management.Draft technical documentation which conveys complex logic in a simple to read manner. Facilitate integrations with downstream systems to automate their account lifecycles.Develop front end tools to operationalize onboarding, off boarding, and change boarding activities. Participate in tabletop exercises simulating disasters so to demonstrate actions taken in disaster recovery plans.

• Conducted the IT onboarding process, including user creation, hardware provisioning, permission assignment, service assignment, application installations and training.• Provided prompt, high-quality support for the Windows OS, printers, applications (in house and 3rd party), Active Directory, and Microsoft 365 for over 250 users across USA and Canada.• Developed in-house web applications based on business requirements to improve processes and reduce chance of user error, making use of Python/Flask for backend and JavaScript/HTML/CSS/DevExtreme for front end.• Documented new and existing processes, installations, and create guides and videos for users.• Utilized Cisco Meraki to monitor security and network events across multiple MDF’s and IDF’s.• Controlled VMWare vSphere to monitor instances across various servers running ESXI.• Administered fake phishing campaigns to sample user interactions with spam and phishing emails.

● Supported NCR Counterpoint inventory and point of sale system, responding to tech support tickets and regularly performing status checks● Configured and implemented new CCTV systems at requested locations using manually configured IP cameras.● Performed scheduled reboots on production servers to ensure uninterrupted remote connections.

● Interacted with patrons to take and fulfill orders and complete transactions● Provided excellent customer service during VIP meet and greet events and after show gatherings● Utilized Excel to check and update inventory as well as register balance

● Officiated varsity, JV, middle school and youth football, with a focus on safety and relevant points of emphasis● Prepared for evaluations on various mechanics, rules, and revisions to attain a satisfactory understanding of the game

● Developed, facilitated, and led activities to foster meaningful relationships with campers. ● Provided positive experiences to campers that lack stable home environments.● Ensured safety for all campers, complying with the department of social services’ licensed camp guidelines.