Nicholas (Nick) Profio Email & Phone Number

Remote

Framingham, Massachusetts (working remotely)

• Managing new client implementation and upgrade projects.
• Assist in creating project plans and scopes of work for platform changes ranging from minor UI change requests to in depth integrations with outside interfaces, i.e. Salesforce and Cornerstone.
• Running web-based training sessions with new clients to acquaint them with our software.
• Handling multiple deliverables for a project including follow-up with individuals and clients in order to meet deadlines.
• Have been main project manager for projects valued to $100,000 and have been assistant project manager for projects valued to $1 million.
• Responding to and managing client inquiries when technical issues arise.

Framingham, Massachusetts

• Managing the migration of job requisitions and candidate profiles within the Talent Management System.
• Managing communications and facilitating training meetings relating to new system version release.
• Assisting in any other administration regarding the project.

Waltham, MA

• Manage corporate Document Control system throughout the document life cycle.
• Coordinate and participate in the Quality Training Program.
• Manage and analyze corrective and preventative reporting.
• Respond to inquiries regarding contract obligations and revisions.
• Assist Contract Operations Supervisor with administrative tasks.

Boston, MA

• Specialized in Construction law and Public Contracts
• Managed proofreading and researching of legal contracts and documents as well as red lines
• Managed department and was main point of contact in the absence of supervisor
• Prepared and copied checks for cash applications person to post in billing system
• Maintained calendars and managed the scheduling of client meetings and depositions.
• Preparing of reports and presentations using Excel and PowerPoint.

Quincy, MA

• Processed incoming phone requests in a timely manner
• Coordinated dispatching and establishing commitment times for repair orders
• Performed general office duties for various supervisors including ordering supplies, answering phone calls and filing
• Maintained quality control by following up with customers to ensure accuracy of work and satisfaction with service
• Organized and planned various office events

Bachelor Of Arts (B.A.), Communication Studies

Activities and Societies: History club, AWAREI worked for 2 years in the circulations department at the college library

High School Diploma, General