Responsible for assessing and determining the suitability of applicants for, and holders of, a variety of occupational licences to be granted or to retain such licences. The role also assists, and prepares material for, the defence of appeals of such decisions.

Receives, interprets and responds to emergency and routine calls for assistance. This includes dissemination of relevant information, dispatching appropriate resources and monitoring responses to incidents in a timely and effective manner, through effective telephone and radio communication and data entry.