Nicholas Roy Email & Phone Number

Dallas, Tx, Us

Norfolk, Virginia Area

Provided Tier 2/3 technical support, diagnosing and troubleshooting escalated issues for Windows-based systems and networks.Managed SCCM collections, applications, and deployments, ensuring seamless integration of updates and resource configurations while reducing patching and analysis time.Diagnosed and resolved Windows Update issues by analyzing CBS logs, Event Logs and applying DISM to repair corrupted system images, and utilizing SFC to verify and restore system integrity. Proactively identified root causes of update failures, such as missing dependencies or configuration errors, ensuring timely deployment of security patches and feature updates.Authored technical articles, including published guidance on Windows Update Services.Delivered weekly image updates via Citrix Provisioning Server and VMware, ensuring zero downtime.Mentored junior staff and contributed to readiness programs through knowledge sharing and documentation.Leveraged PowerShell AppDeployToolkit to automate SCCM processes, reducing administrative overhead and increasing deployment accuracy.Collaborated with cross-functional teams on server build evaluations, ensuring Windows environments were fully updated and all required applications were installed and functioning without issues. Conducted thorough post-installation testing to validate system integrity, compatibility, and readiness for production deployment.

Norfolk, Virginia

Microsoft Software and Systems Academy StudentEmbry-Riddle Aeronautical University; Norfolk, VA18-week technical course developed by Microsoft to learn about installing, configuring, managing, and advancing the usage of IT resources on premise, in the cloud or in a hybrid combination to meet the technology needs of major organizations. Concepts include Windows Server workloads, networking, authentication and authorization, cloud models and Azure administration.• Developed fundamentals of server and cloud administration including installation and configuring of Windows Server 2016.• Learned to design and implement advanced server infrastructure through the utilization of virtualization with Hyper-V manager.• Implemented Microsoft Azure infrastructure solutions.• Performed network operational development including full system engineered life cycle, setup, configuration, and supported internal and/or external networks.

Norfolk, Virginia Area

• Trained and instructed up to 20 junior and newly hired staff members in all areas of daily operations to include security and response procedures, safe operation of patrol craft and supplies, equipment maintenance to include ships and boat, aircraft, helicopter, and movement managers on aircraft carriers.• Served as a Certified Boarding Team Member to board all foreign and domestic vessels and enforce Federal and State laws and regulation; ensured 100% compliance and adherence to policies and laws.• Provided technical, security, intelligence advisement, consultation, and briefings to Senior Managers based on risk and threat analysis, surveillance, reconnaissance data collected; provided strategic defense planning recommendations to enhance and achieve safety targets and missions.• Conducted waterborne security and handling maintenance for up to 25 vessels to include patrol craft, radio operator systems, and all associated equipment, tools, and supplies valued over $4B.• Repaired and restored aircraft and storage for underway operations; participated in 200+ patrols and training simulations; provided timely and critical damage control, fire, emergency and security response; alerted appropriate authorities of suspicious and unauthorized activities, personnel, and vehicles/vessels.

Lafayette, Louisiana Area

• Greeted, directed, and responded to customer inquiries and questions; provided consultation and information on products and special offers, discounts, and marketing deals and campaigns to increase profitability• Responded to and resolved any issues, complaints, grievances, or dissatisfaction reported in a timely and client-centric, positive focus contributing to a 99% customer satisfaction rate on feedback surveys obtained• Assisted with all sales, signage, merchandising, stocking, and keeping the store and sales floor clean, presentable, and safe; processed cash, credit, debit transactions, and utilized upselling techniques to obtain worker-buy in, build rapport, and increase sales