Nicholas Roy Email & Phone Number

Dallas, TX, US

Norfolk, Virginia Area

Provided Tier 2/3 technical support, diagnosing and troubleshooting escalated issues for Windows-based systems and networks.Managed SCCM collections, applications, and deployments, ensuring seamless integration of updates and resource configurations while reducing patching and analysis time.Diagnosed and resolved Windows Update issues by analyzing CBS.

Norfolk, Virginia

• Microsoft Software and Systems Academy StudentEmbry-Riddle Aeronautical University; Norfolk, VA18-week technical course developed by Microsoft to learn about installing, configuring, managing, and advancing the usage.
• Developed fundamentals of server and cloud administration including installation and configuring of Windows Server 2016.
• Learned to design and implement advanced server infrastructure through the utilization of virtualization with Hyper-V manager.
• Implemented Microsoft Azure infrastructure solutions.
• Performed network operational development including full system engineered life cycle, setup, configuration, and supported internal and/or external networks.

Norfolk, Virginia Area

• Trained and instructed up to 20 junior and newly hired staff members in all areas of daily operations to include security and response procedures, safe operation of patrol craft and supplies, equipment maintenance to.
• Served as a Certified Boarding Team Member to board all foreign and domestic vessels and enforce Federal and State laws and regulation; ensured 100% compliance and adherence to policies and laws.
• Provided technical, security, intelligence advisement, consultation, and briefings to Senior Managers based on risk and threat analysis, surveillance, reconnaissance data collected; provided strategic defense planning.
• Conducted waterborne security and handling maintenance for up to 25 vessels to include patrol craft, radio operator systems, and all associated equipment, tools, and supplies valued over $4B.
• Repaired and restored aircraft and storage for underway operations; participated in 200+ patrols and training simulations; provided timely and critical damage control, fire, emergency and security response; alerted.

Lafayette, Louisiana Area

• Greeted, directed, and responded to customer inquiries and questions; provided consultation and information on products and special offers, discounts, and marketing deals and campaigns to increase profitability
• Responded to and resolved any issues, complaints, grievances, or dissatisfaction reported in a timely and client-centric, positive focus contributing to a 99% customer satisfaction rate on feedback surveys obtained
• Assisted with all sales, signage, merchandising, stocking, and keeping the store and sales floor clean, presentable, and safe; processed cash, credit, debit transactions, and utilized upselling techniques to obtain.