Nicholas Warner Email & Phone Number

London, England, United Kingdom

Cabin crew on all BA services, both longhaul and shorthaul. Qualified on the Single Aisle Airbus, Boeing 777, Boeing 787 and Airbus A380.Ensuring safety and security procedures are adhered to. whilst delivering personalised premium customer service onboard.

Supported Area Manager and Team Leaders to ensure successful delivery of the Census 2021 meeting and exceeding completion targets.

London, England, United Kingdom

Cabin crew qualified in longhaul aircraft - Boeing 787, 777 and 747.Delivering personalised premium customer service onboard whilst ensuring safety and security procedures are adhered to.

London, England, United Kingdom

Optimising revenue performance through detailed data analysis for Heathrow longhaul routes to Africa and then Gatwick shorthaul routes.Flexible and experimental approach to delivering route revenue targets, developing commercial strategies and achieving business change in the Gatwick directorate.Detailed analysis using Excel, ESSBASE, Tableau and OBIEE tools of multi-dimensional route performance data to identify opportunities for improving revenue performance..Creation of reports using key metrics to monitor performance.Further detailed ad-hoc data analysis to investigate specific issues such as changes in route performance.Prioritises actions to derive maximum revenue benefit.Use of external data sources to combine with internal data to aid decision making such as developing business cases for starting new routes.Works cross-functionally with stakeholders in other departments to exploit wider opportunities to generate most revenue.Thinks creatively to create revenue opportunities.

London, England, United Kingdom

Programming, business analysis and project management of a diverse range of IT projects in British Airways, including catering, operational, finance and cabin crew systems and 10 years working on ba.com from its creation in November 1999.Leader of teams to deliver IT change projects to enhance the customer experience at British AirwaysStrong planning and organisational skills, risk mitigation and issue management.Effective stakeholder engagement to provide appropriate and effective IT solutions for the customer.Leadership of external and cross-departmental teams to deliver projects within stakeholder expectations.Creation of motivated and inspired teams to enable delivery of a quality product in a changing and complex environment.Problem solving and analytical skills and attention to detail.Adaptable and self-driven in unfamiliar environments.