Image ProcessingDeveloped and designed the bank’s image processing system. Administered and maintained the system with upgrades and enhancements. Help lead the launch in Mobile Capture, for depositing check via the banks Mobile App. Managed the department with two direct reports. A Mainframe Operator and Image Processing Specialist to fulfill the daily duties of image processing.Internet BankingTying into Image Processing, but separate – Helped develop a process for the bank’s remote deposit system with the Internet Banking admins. Assisted them with installing and setting up clients, as well as troubleshooting. Assisted in password resets for Corporate / Business Online customers. Assisted the ACH department with setting up the back end and troubleshooting clients.Core ProcessingDesigned a checklist for a Mainframe Operator to follow in order to process the daily functions of the bank. Daily functions included: ACH, EIM, and EFT processing. Filled in during their absence. Assisted the Mainframe Admin with the Security Control Module. Managed deposit document imaging for COLD storage ITSetup and deployed new equipment as well as retired, this included: desktops, servers and printers. Provided first line helpdesk support to end users. Assisted in the design, management and maintenance of the bank’s intranet solution. Administered user account access to various software systems. Installed operating system software, patches, and upgrades. Assisted with troubleshooting and repairing hardware and network connectivity issues. Performed system backups and recovery. Assisted with telecommunications hardware, software installation and maintenance.

With The RiverBank being shut down by the FDIC and bought out by Central Bank - I continued to do most of the same duties as before with some added new ones. Item Processing Balanced Imaged transactions sent in from all branches. Processed transit items into cash letters and sent to USBank. Downloaded the Incoming cash letters from the Federal Reserve Bank (Minneapolis & Atlanta) Assisted Proof Manager (Managing Branch Capture & Remote Capture System) Data Processing Ran daily Mainframe programs following a checklist. Ran one time programs as requested. Assisted the Mainframe Admins (Security Control Module & Cold Storage Server) Assisted Internet Banking Admins (Customer Password Resets & Remote Capture Troubleshooting) Helpdesk Assisted employees and end users with troubleshooting any issues. Set up New PC’s and decommissioned old PC’s. Network / IT Assisted Network Admin (Active Directory & General Help) Assisted in managing SharePoint / Intranet security and layout. Rebooted Main equipment as requested (Routers, Switches, Phone System & Branch Servers) Assisted Senior IT Admin (WSUS Updates & General Help) Assisted Information Security Officer (New / Terminated Employee Requests)

Item ProcessingBalanced Imaged transactions sent in from all branches. Processed transit items into cash letters and sent to the Federal Reserve Bank. Managed Branch Capture & Merchant Capture system. Managed the scanning equipment used at each of the branches and remote deposit customers businesses.Data ProcessingRan daily Mainframe programs following a checklist. Ran one time programs as requested. Assisted the Mainframe Admin. Printed Customer Statements, Notices, and Interest Checks. Processed and sent out eStatements & eNotices. Made sure the institution itself was in balance every night. HelpdeskAssisted employees and end users with troubleshooting any issues. Set up New PC’s and decommissioned old PC’s. Assisted the Helpdesk manager. Network / ITSet up all New employees and removed all Terminated employees. (Active Directory & Email) Ran daily backups of Servers and SQL databases. Assisted the Network Engineer. Managed SharePoint / Intranet security and layout. Rebooted main equipment on a regular basis (Routers, Switches, Phone System, & Branch Servers) Created Virtual servers and assisted in managing the Virtual Server system. Assisted in managing Security Camera System. Assisted in managing the Blackberry Enterprise Server and Corporate T-Mobile account.

Assisted customers in making their deposits, withdrawals, loan payments and cashing checks. Assisted in sending cash and coin to the Federal Reserve and balancing main vault. Filed confidential documents. Responsible for arming the bank every evening.