Business & MarketingMarket Research and AnalysisBusiness Processes ImplementationStrategic Marketing ProcessMarket IdentificationBusiness Consulting servicesAppointment SettingData ManagementBranding and DesignElectronic Direct MailClient and Prospect InformationStrategy DevelopmentPlan Action and ImplementationDigitalSocial MediaContent CreationBlog Creator and Writer at www.CFMSocial.co.uk (8000+ Subscribers)Brand MarketingEngagement creationBlogging and content marketingSoftware DevelopmentCreation of Ordering SystemsPhotography and PRMonitoring and AnalysisDistribution SchedulingCustom Social Media CampaignsBrand MarketingDigital Value CreationWeb Design and Development

Marketing Strategy and SalesBusiness Processes Implementation and MaintenanceConsultancy servicesSocial Media consultancyDigital Value CreationLarge Scale transformation

Marketing Strategy and SalesBusiness Processes Implementation and MaintenanceConsultancy servicesOrdering and Booking systemDigital Value CreationLarge Scale transformation

Marketing Strategy and SalesBusiness Processes Implementation and MaintenanceConsultancy servicesBig Data and Advanced AnalyticsClient EnablementDigital Value CreationLarge Scale transformation

Emmaus Cambridge is a community of 30 formerly homeless people (Companions). We take in donations of furniture, clothes books etc and sell on or recycle these, thereby generating an income and work for the Companions.Emmaus is an international charity helping homeless people by providing a home, a job and a chance to rebuild their lives. Cambridge Community is one of 24 around the UK.

- Updating manual and computerised records and devising new more effective databases- Collating and producing reports, including confidential and sensitive information- Handling customer enquiries (both internal and external), providing advice and guidance on council policy and procedures- Project based administrative support, arranging meetings, organise agendas, and follow up actions and documentation- Creating and Approving purchase orders, consolidating banking, invoicing and journal processing- Typing to produce letters and reports to create emails for a wider audience- Taking notes at meetings, producing and circulating/minute taking- Booking appointments and scheduling events for seniors and resource diaries- Providing advice and guidance to managers, staff and the customer service centre on process and procedures- Undertaking cost comparisons for vehicles parts and monitoring the fleet parts ordering system to ensure vehicle repair and maintenance are ordered in a timely and cost effective manner

- Devised and coordinated mailings of publications- In charge of medical sales activities in UK and act with a consultation expert to the customers within the assigned territory- Building customer and client relationships- Lead generation, management and fulfilment - Collated and distributed sales and download information- Identified conferences and assisted with the company’s participation at them- Ensured the website and customer database is updated and maintained - Planned, promoted and organised industry related events and relevant presentations- Created and strengthened all company service contract relationships with existing, potential and past customers, where potential sales could be achieved- Produced marketing collateral such as newsletters, magazines and flyers- Assisting to define and deliver internal and external marcomms plans (e.g. newsletters)- Ongoing development and management of marketing services and communications- Achieved conversion rate of 7% (anticipated 1,5%) from sales to contracts

- Ensured the right balance between outbound sales and verification is consistently achieved- Managed proactive outbound calling to various customer segments- Forecasted market trends and sales in specific areas of interest for the company- Managed personal and colleagues performance on a daily basis- Account coordination and management for high profile customers- To manage a team of five to design, plan and execute all sports customer marketing campaigns (across two products) based on specific customer segmentation, campaign or behavioural change objectives- Understand and drive objectives against specific engagement and customer profitability objectives- Drive improvements in customers awareness of services via education, new customer and promotional activity- Deliver smooth CRM planning and execution for all regions and product teams which support those teams’ goals- Exploit multi-channel/multi-platform capabilities and drive delivering new ones. Provide thought leadership to Customer Marketing across the sports team encouraging innovation, best practice and a platform for all customer marketing- Achieved productivity and conversion rates (consistently 15% over the anticipated target)

- Market research of various data & variables through online subscription databases & the internet for specific classified projects - Created new Research plans for present & future researchers- Offered the research findings to superiors & testify on findings- Created reports with analysis & brief outline of findings & results- Conducted qualitative or quantitative surveys, which included field, interview or focus group assessments- Used statistical software to manage & organise information & data gathered- Assisted with the collation of information for promotional literature- Support the execution of marketing campaigns- Maintain web pages and other communication channels- Liaise with external agencies to support marketing activities- Ensure that all literature and articles lists, including samples and literature packs are up to date- Undertake admin for the department, by supporting all sales channels, managers and sales force- Resolve customer queries in an efficient and timely manner- Attend local and regional operation team meetings as required

- Data entry, Administrative and/or Customer services experience - Liaising with manufacturing sites to ensure POs are placed and the production plan is executed.- Monitoring data management to keep accurate product, contract, pricing and invoicing information.- Efficient handing, filing, distribution and online posting of sales orders.- Preparing and ending draft contracts.- Re-organised communication between Manufacturer and Sales Offices to reduce delays in supply.- Ability to deal with confidential and difficult matters- Forwarding and filing of shipping documents, following throw with transport/ customs clearance- Creating and updating weekly delivery schedules- Obtaining quotes for transportation and making cost comparisons- Working closely with suppliers and customers to improve operations and reduce cost

- Identify cross selling and up-selling opportunities and gather further information on enquiries- Ensure all CRM entries have correct handler, follow-up date and source fields completed- Ensure all Maximizer opportunities for the department are kept up-to-date via follow-up calls and contact via email.- Converting quotations into orders via regular contact means- Building working relationships and attending meetings with customers if needed.- Cross-referencing daily enquiries created to ensure all cross-selling opportunities are exploited.- Building prospect data list.- Identify sales opportunities by way of proactive sales methods and contacting customers to offer services- Follow up on site-watch leads.- Targeted proactive Business to Business sales for both M&E and asbestos survey and management services. I.e. fixed premises clients and tenants on business parks.- Clients - Refurb and Re-development- Tenants - Maintenance- Undertaking sales/marketing campaigns- Meet KPI’s for Sales campaigns and call outs.- Feeding back call out statistics on a weekly basis.- Feeding back jobs secured on a weekly basis.

 Act as the first point of contact in providing relevant information and guidance for all grant related enquiries (telephone, email, face to face)  Process all received grant application forms onto the relevant grants database and acknowledge receipt to applicants within stated time frame  Organise and coordinate panel meetings including organising venues, recruitment of appropriate panel members, preparing necessary paperwork and taking accurate minutes of decisions made  Produce accurate grant panel decision letters Accurately and clearly record all financial grant information to generate payment documentation (paper and electronic) for authorisation  Ensure that records, application forms and correspondence for all grant applicants are filed and stored according to The Trust’s Data Protection Policy  Assist with the maintenance and the development of the database and generate queries as requested  Collate grants info

 Preparation and distribution of the organisations contract and framework invoicing on time with maximum efficiency Allocation of all payments received against relevant client / customer Prepare and send out reminders, customer statements and final demands Preparation of monthly income reports for presentation and discussion with Financial and Operational Management Liaise with customers effectively, resolve any outstanding issues and queries , and take any necessary action as required Arrange cheque payments received for banking Coding of weekly Appointee bank statements for allocation by client Raising of cheques and TAS's as required General finance duties as required.

 Develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information. Modify existing databases and database management systems or direct programmers and analysts to make changes. Test programs or databases, correct errors and make necessary modifications. Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure.

 Devising and maintaining office systems, including data management and filing; Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations; Screening phone calls, enquiries and requests, and handling them when appropriate; Meeting and greeting visitors at all levels of seniority; Organising and maintaining diaries and making appointments; Dealing with incoming email, faxes and post, often corresponding on behalf of the manager; Taking dictation and minutes; Carrying out background research and presenting findings;Producing documents, briefing papers, reports and presentations; Organising and attending meetings and ensuring the manager is well prepared for meetings; Liaising with clients, suppliers and other staff

 Deliver excellent customer service and maintain a high standard of customer management, at all times Take full responsibility for the set-up and effective operation of the pub, within company policy, at all times Take full responsibility for the results achieved in the pub, including profit and loss (P&L) performance, Megastock, standards, Cask Marque and audits Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property Work in all areas of the pub, bar, floor, cellar, kitchen and office, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified Control all aspects of finance in the pub, including sales, gross profit, stock control, core wages and controllable expenditure Control all office administration procedures