Nick Knock Email & Phone Number

Arlington, Virginia, United States

Remote

Develop and manage email, social media, and analytics strategies for two sister organizations (Health Care Without Harm and Practice Greenhealth) as well as one annual national event (CleanMed). More than doubled engagement for all platforms compared to previous year. Overhauled email design, segmentation, and distribution schedule, resulting in substantial engagement increases and more accurate analytics. Regularly audit and align communications goals with the overarching organization goals to ensure the greatest impact and ROI on communications expenses. Design for print and digital materials (Photoshop, InDesign, Canva). Edit content for website, white papers, resources, emails, and social media. Manage and update website content (Drupal).

The World

Provided support and troubleshooting to users from around the world through multiple contact channels, earning the highest client satisfaction rates, while also handling the highest volume of contacts (20% more than the second highest performer). Developed consistent voice for client services team among phone, email, and chat platforms. Designed, wrote, and edited content for department-wide bi-monthly newsletter. Recruited by Marketing Director to design, write, and edit content for employer and user outreach materials. Performed routine QA and user behavior analysis to increase user satisfaction and engagement. Wrote and co-led regular client services webinars with an average attendance of 100+ viewers.

The World

Founding writer for 2015 Health Vertical launch. Meticulously research and write informative and engaging content to establish brand new department. Pitch ideas and collaborate with department editor in fact-checking, critiquing, and reformatting to fit Thrillist voice. Build relationships with industry experts for professional insight and commentary. Wrote numerous articles that were cross-featured in other major online publications including The Huffington Post and healthcare publications while consistently producing #1 trending health stories for Thrillist. Offered three per-article pay raises in less than 6 months.

Charlotte, North Carolina Area

Developed strategy and content for social media and outreach materials, resulting in an over 300% increase in community engagement. Managed a $600,000 yearly events budget, cutting expenses by at least 10% per event while increasing attendance and satisfaction rates. Modernized existing outreach and fundraising materials while introducing and developing new platforms such as online videos and event websites. Cultivated and maintained relationships with event committee members (including bank executives and Charlotte's city manager), corporate sponsors, event vendors, and community stakeholders. Recruited and trained six event committees (up to 20 members per committee). Recruited, trained, and managed event and organization volunteers. Designed new record-keeping methods and data-capturing tools to prevent financial inconsistencies of previous years.

Charlotte, North Carolina Area

Conceived, developed, marketed, and implemented Charlotte’s first mobile farmers market and food education center, featuring 100% locally and sustainably-sourced foods. Provided client-tailored education on farming, sustainability, and charitable innovation. Provided outreach and education to underserved communities and people groups, creating unprecedented access to healthy food and education.Transformed $800 seed money into a $200,000 charitable business in less than 2 years through aggressive outreach, deep compassion, and strategic marketing. Awarded Sustain Charlotte’s 2014 Sustainability Award, Queen City Forward’s 2014 Food Innovation Award, and Charlotte’s 2015 Social Entrepreneur Award.Featured in The Charlotte Observer (front page), Charlotte Magazine, WSOC-TV, WCCB, TWC News, and the nationally broadcasted and syndicated "Sara's Weeknight Meals".-Served on board of Charlotte Mecklenburg Fruit and Vegetable Coalition (Health Department Initiative).-Recruited for speaking engagements by Charlotte Mecklenburg Food Policy Cancel, UNC Charlotte, Charlotte Community Health Clinic, and several others.

Honolulu, Hi

Designed and implemented innovative community strategies for HIV/STD outreach, education, and prevention for Hawaii's largest HIV/AIDS organization. Provided health services and case management for universities, military bases, and online clients, expanding outreach department's client base by 30%. Coordinated and moderated CDC and Health Department events and fundraisers, stewarding thousands of stakeholder and community member relationships. Organized and managed hundreds of confidential records, conversations, and client files. Curated complex medical issues into audience-specific messages both in speaking presentations and across multiple written platforms including outreach materials, education manuals, and social media. Certified phlebotomist, harm reduction counselor, and client-centered counselor.

Honolulu, Hi

Tailored activity and event schedule to the needs of international clients from over 50 countries. Provided client-centered counseling and English education in traditional school and non-traditional field settings. Managed school-wide social media and marketing. Developed and managed department budget and vendor relationships. Consistently increased student engagement rates by over 200% in social media and activities. Developed part-time, temporary position into full-time permanent department with multiple employees and interns.

Hilo, Hawaii

Conceptualized and implemented Hawaii Island's first inter-religious and LGBT-affirming young adult group. Created and managed social media and outreach materials. Researched, wrote, and delivered weekly messages for up to 100 attendees. Created community initiatives for outreach and inclusion, interdenominational community service opportunities, and open theological discussions. Helped construct and implement ministry bylaws and standards. Recruited by multiple community organizations for speaking engagements. Became the largest young adult group on the island within one year.

Hilo, Hawaii

Assigned as interim youth minister at Kaumana Drive Baptist Church. Prepared and delivered weekly devotionals for church youth group. Managed department budget and communications. Developed activities calendar. Organized and hosted community outreach opportunities.

Master'S Degree, International/Global Studies, 3.7

Coursework including inter-cultural communication, international politics and religion, conflict resolution, team leadership, global.

Bachelor'S Degree, Religion/Religious Studies, 3.3

Coursework including current events and politics, world affairs, graduate research, counseling, psychology, death & dying, world.

Associate'S Degree, Religion/Religious Studies, 3.7