IT Operation•Operation team on end-to-end operation tasks.•Lead planning and configuration of M365, AWS Cloud & Nutanix Cloud for clients.•Perform remote & physical periodic maintenance works for client and on-premise cloud systems.Education•Educator for School of IT (Education Stream by HTR Asia)•Trainer for AWS re/Start training program, train up users on AWS Cloud ecosystem. Helping people to launch careers in the cloud.•Training engineers and other technical… Show more IT Operation•Operation team on end-to-end operation tasks.•Lead planning and configuration of M365, AWS Cloud & Nutanix Cloud for clients.•Perform remote & physical periodic maintenance works for client and on-premise cloud systems.Education•Educator for School of IT (Education Stream by HTR Asia)•Trainer for AWS re/Start training program, train up users on AWS Cloud ecosystem. Helping people to launch careers in the cloud.•Training engineers and other technical staff on Cloud setup & operationsPre-Sales•Obtain information from clients and configure custom cloud solutions based on the problem statements and needs.•Manage relationships with various businesses units to reach technical objectives.Project Management•Managed Digital Transformation Project between Company & Head Quarter Company such as Finance Digitization, Internal IT Transformation, & HR Tools migration project. Show less

Key AccountabilitiesLeadership and Strategy:•Lead the team to adhere the department’s Vision and Mission by providing strategic and tactical direction to team members•Implement performance metrics including measuring, reporting and acting upon process performance results.•Ensure service provided meets requirements of KPIs/SLAs, including agreed parameters around quality, cost, availability/reliability•Ensure services and associated service requirements are understood and… Show more Key AccountabilitiesLeadership and Strategy:•Lead the team to adhere the department’s Vision and Mission by providing strategic and tactical direction to team members•Implement performance metrics including measuring, reporting and acting upon process performance results.•Ensure service provided meets requirements of KPIs/SLAs, including agreed parameters around quality, cost, availability/reliability•Ensure services and associated service requirements are understood and communicated within the team•Develop strategies relating to processes, documentation and service improvement as needed to ensure gaps are addressed and continuous improvements are in place within the teamStakeholder Management:•Understand and develop actions to meet key stakeholder expectations•Develop and implement improvement plans pertaining to customer satisfactionPeople Management:•Ensure team members understand and adhere to policies and standards and implement them into daily working routines and service delivery.•Develop a simple, measurable, achievable and realistic target and KPIs for all team members. Evaluate staff performance on a quarterly basis and provide constructive feedback for staff improvement.•Identify and define staffs' training and skills development requirements•Develop career development plans for staff and ensure that plans are timely carried out.•Ensure optimal level of workforce to meet operational /service delivery.•Responsible for addressing all disciplinary issues within the team•Responsible for handling people management issues impacting team operationCommunication:•Communicate all policies, expectations and requirements for the team and gather all feedback from team members for T-Systems Management•Actively participate in the team leaders meetings and ad-hoc meeting•Conduct regular 1 to 1 and team meeting to discuss issues and share information Show less

Responsibilities•Takes overall responsibility for the third level operation, monitoring and control of Storage & Backup infrastructure, ensuring that procedures are observed and applying fixes•Perform the Incident Management, Change Management, and Problem Management activities within the scope of operation•To provide third line technical support, including the communication of complex problems to appropriate support teams/software vendors timely and effective manner•To… Show more Responsibilities•Takes overall responsibility for the third level operation, monitoring and control of Storage & Backup infrastructure, ensuring that procedures are observed and applying fixes•Perform the Incident Management, Change Management, and Problem Management activities within the scope of operation•To provide third line technical support, including the communication of complex problems to appropriate support teams/software vendors timely and effective manner•To closely monitor SLA and KPI are delivered to customers and ensure that proper customer expectation are achieved•To perform problem analysis & rectification and analyze the trends and indicators of statistical data and recommend appropriate action to improve overall efficiency of the operation. To carry out pro-active maintenance in order to minimize unplanned outages and eliminate poor performance•Recommends and directs changes to improve the IT infrastructure and procedures to meet the growing and changing requirements of the organization•Writing, monitoring and revising all installation, configuration and support documentation and ensuring that this is up to date at all times•To closely monitor SLA and KPI are delivered to customers and ensure that proper customer expectation are achieve•Maintaining and managing the incident response and resolution time within the agreed SLA and timeframe•Maintaining and managing the Change Management planning and implementation within the agreed SLA and timeframe•Maintaining and managing the Problem Management planning and implementation within the agreed SLA and timeframe•Coordination role within the team and external parties such as vendor and customers•Require technical analysis (troubleshooting skills) and capability of understanding challenging and complex architecture•Integration and communication between teams (internal and external)Actively involved in:Improvement & Ever-greening Projects for Backup InfrastructureMigrations Projects Show less

Heavily involved in Backup & Restore task force to reduce backlog tickets.