Nicholas Mills Email & Phone Number

Frederick, Maryland, United States

Hagerstown, Maryland, United States

- Execution of entire store leadership duties to ensure employees are deployed to maximize efficiency and deliver world class customer experience.- Accountable for managing employee experience, development and performance management to empower and upskill. - Analyzes performance indicators against business strategies and goals to lead the team to facilitate growth and improve financial results. - Drives localized customer and employee strategies throughout the home location and shares trends impacting the micro-market with the Experience Manager to evolve the Marketplace and enterprise for the future of retail.

Frederick, Maryland, United States

- Store leader who identifies opportunities to grow the customer portfolio.- Set performance goals and coach the team to provide a best-in-class consultative experience to customers in the home, in stores, or virtually.- Guides the team through competing priorities and ensures execution and efficacy by conducting weekly pipeline meetings, monthly customer portfolio meetings, and quarterly performance conversations.- Supports the premium business through coaching complex selling, process management, upskilling employees, and customer's private data management.- Analyzes performance indicators against premium business strategies and goals.- Utilizes data, analytics, and local insights to define customer share and market opportunities.- Manages labor, expense, and revenue budgets to align with company-wide goals and expectations.

- Provides customers with dedicated service, consultation, and basic design solutions.- Guides customers through complex solutions across multiple product categories and services in home, in-store, and virtually.- Seamlessly incorporates knowledge across all product categories to build broader, more impactful solutions.- Supports customer interaction from pre-call and walkthrough to installation and post-sale follow up.

- Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.- Generates future opportunities by discovering the deeper needs of customers to build lasting relationships.- Provides feedback on products and customer engagement with vendor partners, representatives, and market teams- Maintains premium showroom merchandising and readiness to serve customers.

Frederick, Maryland, United States

- Selling products, services, and solutions by establishing a relationship with customers and helping solve their unique end to end needs.- Asking lifestyle questions to thoroughly understand customer needs, offer relevant services, solutions, and accessories to enable customers to make informed buying decisions.- Understanding and executing a store-wide shrink plan.- Maintaining sales performance to reach store-wide bonus goals.

Frederick, Md

Washington, D.C.

Office of Senator Benjamin L. Cardin- Assisted in drafting cosponsor memos, briefing memos, and constituent letters.- Conducted research on pending legislation.- Utilized the IQ system to respond to constituent mail.- Attended full committee and subcommittee hearings on behalf of the Senator’s office.

Frederick, Md

- Collaborated in the drafting of campaign materials distributed to voters. - Participated in organized canvassing, phone-banking and other GOTV efforts.- Data entry of campaign donations into excel spreadsheet.- Storage, delivery, and retrieval of campaign materials.

Frederick, Md

- Assisted the firm on audit engagements with nonprofit and government clients. - Scanned and filed tax returns into the office electronic database. - Client data entry into excel spreadsheets.