Nicholas L. Email & Phone Number

New York, NY, US

New Hyde Park, New York, United States

• Enhanced procurement processes by establishing effective collaboration with vendors, sales representatives, and distributors to ensure adequate stock levels and timely fulfillment of customer orders.
• Effectively managed distributor stock levels through vigilant monitoring of inventory, identifying any shortages or excesses, and taking necessary actions to maintain optimal stock levels.
• Implemented an efficient email follow-up system using Microsoft Outlook, setting up automated reminders to address inquiries sent two days prior, ensuring enhanced responsiveness and oversight within the purchasing.
• Provided support to top-performing salespersons to ensure the prompt fulfillment of customer orders, collaborating with vendors to secure the necessary products and expedite delivery.
• Cultivated strong and effective relationships with vendors, resulting in efficient order management processes, negotiating prices and terms, and resolving any issues or disputes, while significantly contributing to the.
• Played a crucial role in facilitating sales teams to understand customer demands and preferences, providing them with accurate and up-to-date information.

Queens, New York, United States

• Efficiently processed an average of 4,800 customer orders per month and efficiently served 30 customers per hour during a dedicated 40-hour work week.
• Maintained cash drawer, handling cash transactions with precision and accuracy, while adhering to proper cash handling procedures and reconciling discrepancies.
• Cultivated strong and lasting relationships with over 75% of regular customers at Panera Bread, providing consistent and personalized assistance for their often complex and specific orders by addressing inquiries and.
• Maintained a consistent track record of high accuracy in order processing and cash handling, minimizing errors and discrepancies to uphold financial integrity and customer satisfaction.
• Involved with customers waiting at the rapid pick-up shelf, expediting their online orders and ensuring a seamless experience.
• Introduced a minimum of 20 customers per week to Panera's membership program, providing step-by-step guidance for online sign-up and addressing inquiries, significantly increasing customer retention.

• Supervised more than 50 students or faculty members daily 200 per week in utilizing intricate machinery like 3D printers and laser cutters, providing training and closely supervising their usage.
• Created several detailed training guides to train and mentored 200+ individuals on the operation of complex machinery, fostering a safe and efficient environment for students and faculty members.
• Spearheaded the execution and management of creative projects, such as the creation of cutting-edge virtual reality rooms, and nurturing staff with immersive learning experiences.
• Provided assistance during the challenging period of COVID-19, implementing and enforcing strict safety protocols to safeguard the well-being of students, faculty.
• Coordinated with relevant stakeholders to develop and enforce comprehensive safety procedures, ensuring compliance and mitigating risks associated with machinery use.
• Enhanced company-wide efficiency by centralizing and organizing all login credentials for machines and accounts, including resetting passwords when necessary, and simplifying the process of locating and accessing.

Stony Brook, NY

New York, United States

• Created and uploaded daily videos explaining fundamentals of economics and investing, promoting Zerxa's visibility and maintaining consistent engagement.
• Managed YouTube channel, monitoring audience engagement and creating educational content.
• Coordinated with interns on written articles, discussing ideas and concepts for attracting a broad audience and enhancing brand visibility.

• Implemented successful crowd control strategies to maintain order and ensure safety during high-traffic events and busy periods on campus.
• Implementing safety protocols, conducting inspections, and addressing potential hazards to ensure the safety and integrity of campus buildings.
• Collaborated with security teams and law enforcement agencies to implement emergency response plans, fostering proactive and coordinated approaches during critical situations.
• Conducted regular inspections and risk assessments of buildings and premises, promptly identifying safety hazards and implementing necessary measures to mitigate risks.
• Acted as a mentor to building occupants, fostering a culture of safety awareness and preparedness in emergency situations.

Greater New York City Area

• Managed multiple social media platforms, ensuring consistent branding, creating engaging content, and fostering audience engagement.
• Analyzed social media analytics and metrics to evaluate performance, identify trends, and generate actionable insights for enhancing content strategy and audience engagement.
• Cultivated online communities and followers, promptly responding to inquiries, comments, and messages, fostering positive relationships, and maintaining a strong online presence.
• Collaborated in the execution of social media marketing campaigns, providing ideas and insights to generate buzz, enhance brand visibility, and attract a broader audience to events and offerings.

Greater New York City Area

• Collaborated with colleagues and supervisor to undertake a large project to unbox and assemble 2000 mini-desktops.
• Assisted colleagues with computer diagnostics and hardware, providing timely service to customers.
• Provided support during computer education classes, ensuring class engagement and offering supportive feedback.

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Ibm Z/Os Pre-Apprenticeshi

Activities and Societies: Completed 105+ hour coursework consisting of computer science basics, IBM Z Xplore, z/OS commands and system.

Information Technology

Npower trainee of Class 52 Tech Fundamentals program. 20-week intensive program focused on Google IT Support, CompTIA ITF+, CompTIA A+.

Education record

9-month self-paced bootcamp focused on the full stack, beginning with the basics of HTML and ending with a fully functional database-based.