Nick Rau work email
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Nick Rau personal email
Technology has always been my passion, from building computers in my youth to diving into the IT field and constantly expanding my knowledge. This lifelong dedication has made me a committed professional eager to contribute to organizations that value innovation and growth.Currently, I am a Systems Administrator with over seven years of experience at my current company. My journey here has been one of continuous learning and development. Recently, I completed my bachelor's degree in Cloud Computing, and I'm excited to further specialize and advance in this dynamic field. I am always ready for the next challenge and the opportunity to expand my expertise.
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Operational Systems AdministratorQc Holdings Inc Mar 2021 - PresentLenexa, Kansas, UsHappily working in an application and system support role for the Line of Business team at QCHI. Still supporting applications such as - Dynamics GP, UKG Pro, Kronos Workforce, T-Recs, and the various niche modules that go along. -
Service Desk TechnicianNetsmart Aug 2020 - Mar 2021Overland Park, Ks, UsDuring my tenure with Netsmart, I was part of a wonderful service desk team and provided remote desktop support to health care clients across the US. My responsibilities included the support of general hardware/software issues to first line support for the various NetSmart EHR systems. -
Operational Systems AdminstratorQc Holdings Inc Apr 2018 - Jul 2020Lenexa, Kansas, UsAs the sole business applications administrator for QC Holdings, customer satisfaction, maintenance, fresh ideas, and complete optimization were always the task at hand. Oversaw system administration for Microsoft Dynamics GP, UltiPro, Kronos, and RingCentral. As well as, smaller in-house and niche applications. In my tenure I oversaw multiple projects - coordinating with external and internal IT shops. These projects ranged from system upgrades to migrations to hosted cloud environments. Along with improving systems, I also worked to improve and create new documentation for all assets. I prided myself with quick and effective solutions while following business policies.
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Helpdesk SupervisorQc Holdings Inc Jul 2017 - Apr 2018Lenexa, Kansas, UsManaged a team of 3 contact center professionals charged with delivering support to internal customers. Customer satisfaction was always at the core for my team, and allowed us to be some of the best agents in the company.Achieving personal and professional goals within and for my team was a passion of mine. Having low incident counts and happy customers kept the help desk in peak condition. Some achievements included, high customer satisfaction, improving staff scheduling for a better teammate quality of life, new automation methods, and renewed methods to review incidents.
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Helpdesk TechnicianQc Holdings Inc Aug 2016 - Jul 2017Lenexa, Kansas, UsIn this role, I supported over 250 retail locations around the country, with over the phone technical support.Day to day duties included, providing great customer service while fielding incoming/performing outbound calls, following SLA's to achieve customer satisfaction, and maintaining a low open incident count.
Nick Rau Skills
Nick Rau Education Details
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Western Governors UniversityCloud Computing - Microsoft Azure -
Johnson County Community CollegeInformation Technology
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Johnson County Community CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Nick Rau
What company does Nick Rau work for?
Nick Rau works for Qc Holdings Inc
What is Nick Rau's role at the current company?
Nick Rau's current role is Operational Systems Administrator.
What is Nick Rau's email address?
Nick Rau's email address is ni****@****chi.com
What schools did Nick Rau attend?
Nick Rau attended Western Governors University, Johnson County Community College, Johnson County Community College.
What skills is Nick Rau known for?
Nick Rau has skills like Inventory Management, Retail, Cisco Ios, Microsoft Servers, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Powerpoint, Remote Troubleshooting, Teamwork, Time Management.
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