Nicholas Malish Email & Phone Number

Rolling Meadows, Illinois

Greater Chicago Area

• Chosen as a member of the Customer Associate Advocate Team – a select group representing top 5% of associates picked to train and coach phone agents.• Lead meetings and training, including education of other Customer Associate Advocates on newtechnology solutions such as Apple Pay and MasterCard Connect, and staff meetings as Team Leader.• Resolve escalated customer care issues, coaching associates in resolution tactics.• Deliver outstanding support to both customers and associates, resulting in improved Net PromoterScore – the primary metric to measure customer satisfaction – of coached associates and department.• Maintain culture of compliance while supporting associates to resolve customer concerns.• Led five-person system upgrade project impacting 10,000 customer accounts.

Greater Chicago Area

Received early promotion to Senior Frontline Specialist after only nine months.• Used strong communication skills to provide excellent customer service to over 100 customers per shift.• Rapidly learned 15 computer systems used across customer needs.

Greater Chicago Area

• Provided private golf instruction to individuals of all skill level. • Served as an instructor for the Youth Golf Camps and company group lessons. Managed the cart staff, greens staff, and hole starters.

Greater Chicago Area

• Assisted with inventory and sales of pro shop golf merchandise, private golf instruction, and organization and scheduling of tee times. • Fully managed individual and group lessons, club fitting, and club repair.

Bachelor'S Degree, Bachelor Of Business Management

High School, General Studies

Activities and Societies: Football, basketball, baseball