-Institute protocols for the use of IT across departments and projects-Key support role for planning, deploying and administration software, network, telephony systems, etc.-Provide technical support or training for software, systems and networks-Act as the link between end-users and higher-level support-Install and configure software and hardware (printers, network cards, etc.)-Monitor system and network performance-Performance maintenance activities (e.g. backups)-Maintain licenses and upgrade schedules-Collaborate with other professionals to maintain standards and functionality

-Monitored actions, progress, SLA's, and performs proactive escalations when problems are identified.-Utilized the Call Management System-Manage and coordinate the resolution action directly with the customer-Ensure field engineers understand scope of work to be performed and arrive prepared with necessary tools prior to engaging field engineer with a customer.-Document arrival of field engineers and spares

With assistance from the Product Managers, supported the development, rollout, and management of Medicaid/Medicare products across all markets. Acted as a liaison between the functional areas, markets and other key stakeholders to ensure the successful sale, delivery, and maintenance of products.Short duration because this role was obtained with the help of a temp agency.