Nicholas M Fonseca Email & Phone Number

New Orleans, La, Us

United States

United States

Plaquemines, La

New Orleans, Louisiana

Responsible for sales and project coordination of tailored technology solutions for new and existing clients.• Collaborated with the Account Managers and Engineers to create sales proposals for both transactional and project sales.• Created quotes/proposals, purchase orders and RMA’s daily.• Collaborated with technical resources to ensure complete and accurate quotes are provided that meet the customer’s needs.• Collaborated with manufactures and distributors to secure best pricing to gain a competitive advantage. • Responsible for generating daily, weekly, and monthly reports while collaborating with the Sales Manager to ensure we meet our goals as a team.• Managed boards on our internal CRM. These boards were for internal and external Parts Requests, Project coordination, Asset Renewals and Purchase Orders.• Operated as a customer facing resource for initial screening and handling of phone and email inquiries. Responded promptly and accurately to inquiries, questions and customer escalations and followed-up with customers to ensure customer satisfaction.• Collaborated with all internal departments to resolve any issues as needed.• Participated in key customer and company events, tradeshows, seminars, and expos.• Collaborated with Sales Manager to implement tools to better streamline our quoting processes. • Demonstrated broad understanding of technology/service offerings and advanced productknowledge. • Team lead for the culture of UDI. Organized external activities such as recreational sports and charity events (2 years of leading UDI for the American Diabetes Association: ADA Tour De Cure).• And more.

New Orleans, Louisiana, United States

Responsible for inside sales and service coordination of components and systems to retail and industrial markets. • Collaborated with engineers, mechanics and purchasing agents from industrial and manufacturing businesses to identify and sell parts and equipment.• Overall understanding of purchasing and sales procedures.• Communicate and coordinate efforts with all departments to ensure internal and external customer issues/concerns are resolved in a timely manner.• Demonstrated broad understanding of technology/service offerings and demonstrated advanced product knowledge.• Provided technical specifications regarding products.• Processed over-the-counter sales and orders for will-call customers.• Processed quotes, orders and returns.• Coordinated accounts with credit department.• Pursued lowest cost fulfillment of requirements by utilizing alternate sources.Responsible for generating reports and collaborating with the Customer Service Manager to ensure we meet our goals as a team in Customer Service.• Generated daily, weekly and monthly reports to provide up-to-date information for our team.• Collaborated with the Manager to find new ways to meet and exceed our goals in a more efficient manner.Responsible for conducting internal audits to ensure our location meets the ISO 9001:2008 standards.

Marrero, La

• Receive, pick, build(if necessary), package and ship distribution and repair center orders- Surpassed the 2012 company goals for same day shipments, error free performance and gain/loss goals.• Full inventory and warehouse control- Created a convenient, efficient and well-organized weekly update system for our Customer Sales Representatives and District Manager. With this system, the warehouse has become more manageable than ever before.- Completely re-organized, labeled, re-stocked and generated new shelves for our current inventory.- Deliveries and pickups of orders and repairs• Assisted the mechanic when needed- Disassembled and reassembled pumps, motors and valves.- Gained a general understanding of how these products operate.