Nicholas Miller Email & Phone Number

Oak Forest, Il, Us

Oak Forest, Il, Us

United States

• Build and maintain positive working relationships with client leadership• Lead projects and provide frequent communication to clients with current status and updates on project progress• Manage service ticket queues to maintain SLAs• Lead weekly meetings with the team to uphold SLA and review client feedback for continual improvement• Lead and manage a team of Five field technicians across the Great Lakes, Northeastern and Midwest regions on a variety of projects including… Show more • Build and maintain positive working relationships with client leadership• Lead projects and provide frequent communication to clients with current status and updates on project progress• Manage service ticket queues to maintain SLAs• Lead weekly meetings with the team to uphold SLA and review client feedback for continual improvement• Lead and manage a team of Five field technicians across the Great Lakes, Northeastern and Midwest regions on a variety of projects including site build-outs, client employee onboarding, and day-to-day operational requirements• Conduct one on one meetings and performance reviews with team members offering feedback that can aid in my team’s growth• Approve timesheets, expense reports, and PTO requests• Perform software/hardware upgrades and installs. Maintain and repair desktop hardware, network equipment, and PC peripherals• Act as an escalation point and manage the escalation of priority issues for client and field technicians• Visit and perform site assessments for onboarding clients• Provide end user and network recommendations along with wireless access point layout for client facilities• Create and update Standard Operating Procedures (SOP) and assist in creating new internal processes in a rapidly developing business environment• Conduct interviews, onboard, and train new hires Show less

Naperville, Illinois, United States

• Build and maintain relationships with clients and other team members• Perform software/hardware upgrades• Install, maintain, and repair, desktop hardware, network equipment and PC peripherals• Maintain daily service calls and meet requested SLA time frames based on client expectations• Provide detailed progress updates in a timely and accurate manner• Perform routine maintenance following company and vendor standards• Work to ensure physical cabling infrastructure… Show more • Build and maintain relationships with clients and other team members• Perform software/hardware upgrades• Install, maintain, and repair, desktop hardware, network equipment and PC peripherals• Maintain daily service calls and meet requested SLA time frames based on client expectations• Provide detailed progress updates in a timely and accurate manner• Perform routine maintenance following company and vendor standards• Work to ensure physical cabling infrastructure meets desired standards• Participate in equipment liquidations Show less

Palos Heights, Illinois, United States

Courses:Computer Servicing I, Computer Servicing II, Website Design and Coding, Web Programming and App Development, Computer Networking & Internet Devices, Electronics/Robotics•Planning, creating, and delivering classroom lessons, exams, quizzes, assignments, and labs. •Supervising and facilitating student learning and hands-on practice.•Monitoring and sharing information and student progress with students, parents and administration•Staying apprised of current… Show more Courses:Computer Servicing I, Computer Servicing II, Website Design and Coding, Web Programming and App Development, Computer Networking & Internet Devices, Electronics/Robotics•Planning, creating, and delivering classroom lessons, exams, quizzes, assignments, and labs. •Supervising and facilitating student learning and hands-on practice.•Monitoring and sharing information and student progress with students, parents and administration•Staying apprised of current education for various industries, professional certifications and equipment.•Certifying students with professional certifications from Microsoft and CompTIA.•Teaching Dual-Credit courses to students for college credit.•Managing the classroom by enforcing the rules and teaching safety procedures. Show less

Palos Heights, Illinois

• Troubleshot issues concerning Epson Projectors, Apple TVs, HP/Xerox Printers and other hardware issues.• Assisted the Building Network Specialist in troubleshooting and maintenance of the building.• Assisted in onboarding and educating new and existing students with 5th/6th Gen iPads.• On-board new hires into Windows Server 2016, Cisco CallManager, Google Suite, Apple School Manager.• Managed Employees and Students though JAMF, Windows 2016, Google Suite, Apple School Manager.

Manteno, Illinois

• On-boarded new hires into Windows Server 2016, Net2, Avaya and Office 365• Installed and implemented company laptops, VOIP phones, printers, and security cards.• Integrated best practices with new and existing software into business model ensuring better performance.• Coordinated with Senior System Administrator with creation of new service desk platform.• Implemented a test VMware ESXI server for internal training

Joliet, Illinois

• Coordinated outbound shipments ensuring customer orders were met on time based from store Pos.• MHE trainer, associate coach driving SOPs and best practices.• Partnered with 3PL associates on load quality and best practices.

Greater Chicago Area

• Partnered with the Home Depot stores to ensure displays met specifications• Led a team of three, building displays and assisting customers.• Assisted customers in the selection of products for their specific needs.• Familiarized customers with the products including non-Scotts brands.

Olympia Feilds, Illinois

• Accurately recorded requests and orders while also memorizing aspects of planned events.• Coordinated with the storeroom to ensure the POs were accurate.• Led events in a catering hall.• Coordinated with new hires to ensure they were properly trained.• Treated customers with the upmost care so that their event was a memorable experience.

Tinley, Illinois

• Accurately recorded requests and orders while also memorizing aspects of planned events.• Led events in a catering hall.• Coordinated with new hires to ensure they were properly trained.• Treated customers with the upmost care so that their event was a memorable experience.

Master'S Degree, Computer Science, Gpa 3.68

Bachelor'S Degree, Information Technology, Gpa 3.71

Associate Of Science - As