Nicholas Mingo

Nicholas Mingo Email and Phone Number

Sr. Desktop Support Specialist at SDI Presence @ SDI Presence
Nicholas Mingo's Location
Mundelein, Illinois, United States, United States
Nicholas Mingo's Contact Details

Nicholas Mingo work email

Nicholas Mingo personal email

n/a
About Nicholas Mingo

Results-oriented and technology-driven Desktop Support Technician with 15 years of experience providing desktop support, root cause analysis, incident and problem management, and service desk operations. Critical thinker with a passion for information technology, learning new skills and solving complex problems to exceed performance standards.

Nicholas Mingo's Current Company Details
SDI Presence

Sdi Presence

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Sr. Desktop Support Specialist at SDI Presence
Nicholas Mingo Work Experience Details
  • Sdi Presence
    Desktop Engineer Iii
    Sdi Presence Sep 2022 - Present
    Chicago, Illinois, Us
    View
  • Connection
    Senior Desktop Support Technician
    Connection Aug 2013 - Sep 2022
    Merrimack, Nh, Us
    • Develop technical processes and procedures for Tier 2 technicians• Perform advanced troubleshooting on trending issue to determine root cause• Collaborate with Tier 3 and other process teams to facilitate problem resolution
    View
  • Connection
    Help Desk Supervisor
    Connection Sep 2012 - Aug 2013
    Merrimack, Nh, Us
    • Instrumental in improving metrics including increasing Average Speed of Answer (ASA) and reducing Abandoned Call Rate (ACR)• Developed and maintained knowledge base articles to aid in improving First Call Resolution (FCR)• Created training content and coordinated training sessions
    View
  • Valcom Technology
    Desktop Support Technician
    Valcom Technology Dec 2009 - Sep 2012
    Us
    • Performed break/fix support on desktop and laptop computers, and basic printer maintenance. • Performed imaging and configuration of PC and Apple devices.• Identified and solved technical issues for onsite and remote end-user using a variety of diagnostic tools.
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  • Valcom Technology
    Help Desk Analyst
    Valcom Technology May 2008 - Dec 2009
    Us
    • Provided identity and access management support using NetIQ Identity Manager, SAP, and Active Directory.• Administered shared mailbox and distribution list membership using Microsoft Exchange and PowerShell.• Supported end-users remotely with software, hardware, and connectivity issues in a clear and courteous manner.
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  • Insight
    Service Desk Analyst Level 1
    Insight Sep 2007 - Mar 2008
    Chandler, Arizona, Us
    • Assisted callers over multiple accounts in a call center environment.• Provided technical support and troubleshooting for hardware, software, and OS issues.• Supported BlackBerry devices and account issues using BlackBerry Enterprise Server.
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  • Quebecor World Logistics
    Accounts Payable Coordinator
    Quebecor World Logistics Dec 2004 - May 2007
    • Analyzed, verified, and processed customer payments to outstanding receivables.• Coordinated and reconciled amounts in a timely and accurate manner.• Identified and resolved discrepancies in billing amounts.

Nicholas Mingo Education Details

  • International Academy Of Design And Technology (Iadt)
    International Academy Of Design And Technology (Iadt)
    Digital Communication And Media/Multimedia

Frequently Asked Questions about Nicholas Mingo

What company does Nicholas Mingo work for?

Nicholas Mingo works for Sdi Presence

What is Nicholas Mingo's role at the current company?

Nicholas Mingo's current role is Sr. Desktop Support Specialist at SDI Presence.

What is Nicholas Mingo's email address?

Nicholas Mingo's email address is nm****@****ion.com

What schools did Nicholas Mingo attend?

Nicholas Mingo attended International Academy Of Design And Technology (Iadt).

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