Nicholas Mullen Email & Phone Number

San Francisco Bay Area

Design, develop, and implement networking monitoring solutions to inform users of internet impairments. Design and deliver new features for CloudWatch Internet Monitor, an internet monitoring solution that customizes and delivers internet health information and provides actionable data for analysis.

San Francisco Bay Area

Pittsburgh, Pennsylvania, United States

Mountain Leverage acquired Speech Interface Design in November 2021.

Pittsburgh, Pennsylvania, United States

• Designed, developed, and implemented voice directed systems for warehouses and distribution centers. Worked in all parts of the project engineering pipeline to support a diverse customer base across concurrent projects.
• Worked with a small team to design and develop new product offerings to increase revenue, lower development and support costs, and interface with new technologies.
• Collaborated with multiple stakeholders including leadership, sales, support, and development teams to identify and prioritize requirements for new product offerings. Designed and presented mockups to relevant teams to.
• Designed and developed multiple suites of products, customized for each client, to maximize productivity and interface with existing systems. Product suites include server middleware, front-end web applications, and.
• Traveled to distribution centers to collaborate with customers, gather and document requirements for new systems, and offer feedback to improve existing processes.
• Created and delivered in-person and remote training for system administrators, operations management, and end-users for both new and existing systems. Wrote and designed technical documentation for developers and.

Pittsburgh, Pennsylvania, United States

• Engaged and troubleshooted with customers to identify and solve software problems, educate customers about their products and explain and isolate environmental issues
• Completed ACiT and ACMT certifications to complete hardware and software repairs on all iOS and Mac devices, and continually expanded knowledge around Apple products and services
• Worked with leadership to identify opportunities to improve NetPromoter scores from customer surveys and give feedback to team members to improve their customer focus and results
• Evaluated the customer experience, employee workflow, and store processes in several areas of the store, including sales and customer support (Genius Bar) and shared feedback with leadership and peers to implement.

Pittsburgh, Pennsylvania, United States

• Efficiently and thoroughly troubleshoot and solve software and hardware issues related to iOS devices including iPhone, iPad and iPod at the Genius Bar
• Display technical expertise and empathy to quickly and efficiently solve customer issues, while repairing customer relationships with the brand
• Maintain familiarity with all Apple products and services to answer questions and troubleshoot general issues with all devices and operating systems
• Consistently meet performance based goals with business customers and business linked revenue, number of customer appointments taken, and sales revenue

Pittsburgh, Pennsylvania, United States

• Research and contribute stories to the Culture section of The Pitt News, an independent daily newspaper at the University of Pittsburgh
• Collaborate with writers and editors to create stories and meet deadlines
• Improve work in response to constructive and critical feedbackView writing samples on my personal website:http://njmullen.com/