Hello everyone!I'm Nicholas, a meticulous and diligent professional with the ability to monitor and answer requests related to IT issues in timely manner as well as resolve software/hardware problems. I am known to be a collaborative team-player with the capacity to perform installation and configuration of system software as well as leverage knowledge and expertise of multiple software, platforms, and tools to facilitate the creation of innovative technical solutions. My expertise lies in active directory, ticketing systems, and basic troubleshooting, while improving client experience and satisfaction. Perhaps most important, I am a resilient individual with strong communication, problem solving, interpersonal, technical, attention to detail, and quick-learning skillsBelow listed are some of my expertise:♦ Software/Hardware Management♦ Customer Service & Success♦ Installation & Configuration ♦ System Administration♦ Training & Mentorship♦ Integrations & Deployments ♦ Diagnosis & Maintenance♦ Technical Troubleshooting♦ Regulatory ComplianceHere are my technical proficiencies:Ticketing: Jira Service Desk, ServiceNowSoftware: Active Directory, Office 365, Outlook, Slack, ZoomPlatforms: Windows 10, MacOS, Android, iOSBrowser: Google Chrome, Firefox, SafariSystem Administration Experience:Windows Server 2016 | Hands-On Virtual Labs • Installed and setup VirtualBox, Windows Server 2016, and RDP.• Shifted Windows 10 client machines to Windows Server 2016 domain.• Developed and modified Active Directory template user accounts to manage various properties.• Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop.• Created and linked Group Policy Objects (GPO) in Active Directory.Connect with me today or send me an email at nicknoto89@gmail.com if you want to discuss additional details regarding my work experience and the skills I have to offer. I'm always interested in making new professional acquaintances!
