Nick O'Dell, Ph.D.

Nick O'Dell, Ph.D. Email and Phone Number

Senior Staff Quantitative UX Researcher @ ServiceNow | Ph.D. Decision Psychology @ ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Nick O'Dell, Ph.D.'s Location
Greater Seattle Area, United States, United States
Nick O'Dell, Ph.D.'s Contact Details

Nick O'Dell, Ph.D. work email

Nick O'Dell, Ph.D. personal email

About Nick O'Dell, Ph.D.

As an accomplished UX Researcher with a Ph.D. in Decision Psychology and extensive experience at leading tech companies like Dropbox and Meta, I bring a wealth of expertise in driving research initiatives that significantly push topline metrics. My background includes advanced quantitative and qualitative research methodologies, data visualization, and deep- dive data analysis to understand user behaviors and improve their experience. I am searching for my next opportunity to make an impact using my diverse skill set specializing in translating complex data into actionable insights, optimizing usability, and customer satisfaction.

Nick O'Dell, Ph.D.'s Current Company Details
ServiceNow

Servicenow

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Senior Staff Quantitative UX Researcher @ ServiceNow | Ph.D. Decision Psychology
2225 Lawson Lane, Santa Clara, CA 95054, us
Website:
servicenow.com
Employees:
5
Nick O'Dell, Ph.D. Work Experience Details
  • Servicenow
    Senior Staff Quantitative User Experience Researcher
    Servicenow Feb 2024 - Present
    Santa Clara, Ca, Us
  • Career Break
    Travel
    Career Break May 2023 - Feb 2024
  • Dropbox
    Staff Quantitative Ux Researcher
    Dropbox May 2022 - May 2023
    San Francisco, California, Us
    Led comprehensive Data collection, analysis, and reporting for senior leaders and the CEO. Delivered two analytics reports resulting in the strategic prioritization of two underserved, high-value markets, with an estimated combined worth exceeding 20M GNARR. Revamped company wide protocol for Survey Data Collection, Management, and Analysis to better understand the Dropbox users and improve product experiences, customer retention, and satisfaction.Took ownership for survey governance and consultation, mentoring 35+ researchers, and generated training and onboardings for the entire company.
  • Meta
    Senior Quantitative User Experience Researcher
    Meta Sep 2020 - Apr 2022
    Menlo Park, Ca, Us
    Drove research investigating Low Quality Content and Brand & User Harm content to effectively reduce prevalence by 20% increasing user satisfaction and daily active usage (DAU).Conducted Survey Research and User Interviews in 6 countries that allowed for personalization of algorithms that reduced user harm by 23% and increased overall Watch Time generating additional recurring revenue. Established new survey methodology utilized by the company to effectively improve response rates and recall by 88% and improve the quality of data for more confidence in data analyses.
  • Panasonic Usa
    Senior Quantitative User Experience Researcher
    Panasonic Usa Mar 2020 - Jun 2020
    Newark, Nj, Us
    Coordinated research to improve messages to drivers using Vehicle-to-Everything (V2X) technology improving safety.Created surveys and log data analysis on DoT SMEs assessing V2X and streamlining efficiency within the product.
  • Nationwide Insurance
    Data Scientist
    Nationwide Insurance Aug 2016 - Sep 2018
    Us
    Led a team of researchers to recalibrate the prioritization process of research projects to effectively save $4+ million.Established cost-effective methods for data collection using Amazon’s MTurk, Qualtrics, and Survey Monkey saving approximately $300,000 in research funds annually.
  • The Ohio State University
    Doctoral Candidate (Ph.D.)
    The Ohio State University Aug 2013 - Aug 2018
    Designed over 100 Qualtrics questionnaires and A/B tests to examine and manipulate users’ attitudes, behaviors, and consistency in optimal and sub-optimal decision-making tasks and manipulated. Conducted 15 studies with over 3000 participants examining attitudes and behaviors in the decision-making process which culminated in a published dissertation, two manuscripts, and 12 conference presentations and invited talks.Created and validated an individual difference self-efficacy Decision-Making Ability Beliefs scale that could predict choice satisfaction and confidence as well as future behaviors in decision-making for a dissertation project.Taught two semesters of Introduction to Psychology to 150 undergraduates and trained and managed eight research assistants in the Attitudes and Persuasion Lab over the span of three years.
  • Huntington Medical Research Institute
    Research Assistant
    Huntington Medical Research Institute Jun 2012 - Jun 2013
    Magnetic Resonance Spectroscopy Office of Dr. David Ross The effect of aging on hippocampal volume and cortical MRS signalsDiffusion Tensor Imaging in hydrocephalus patientsDevelopment of polarizer for hyperpolarization of MR agentsImaging of strain in carotid arteries using DENSE MRIRight ventricular function in patients with dilated cardiomyopathyCardiac MRI analysis of ejection fractionHyperpolarization in vivoIdentifying mild cognitive impairment and Alzheimer’s disease using MRS and quantitative MRI
  • California State University, Fullerton
    Graduate Advisor
    California State University, Fullerton Aug 2011 - Jun 2012
    Fullerton, Ca, Us
    Assist undergrads in their pursuit of a business administration degreeMajor and course recommendationsCareer and graduate school consulting
  • Center For Research On Educational Access And Leadership (C-Real)
    Undergraduate Research Assistant
    Center For Research On Educational Access And Leadership (C-Real) Jan 2010 - Jan 2011
    Data Entry and Analysis using SPSS (PASW), Excel, Zoomerang, etcField Research including observing and proctoring surveys to various age groupsOrganizing a Faculty Research Colloquium Series involving doctors in the field of educationData Summary Reviews, Literature Reviews, Transcriptions, etc

Nick O'Dell, Ph.D. Skills

Spss Psychology Research Microsoft Office Public Speaking Powerpoint Event Planning Student Development Microsoft Excel Higher Education Community Outreach Data Entry Microsoft Word Program Development Spanish Social Media Outlook Statistics Fundraising Data Analysis Teaching Editing Leadership Development Teamwork Curriculum Development Volunteer Management Social Networking Excel Sql Word Non Profits Writing Problem Solving Matlab Multivariate Statistics Mathematical Modeling Qualtrics R Python Data Modeling Exploratory Data Analysis Big Data Analytics Predictive Analytics Predictive Modeling Data Science Machine Learning Predictive Analysis Experimental Design Qualitative And Quantitative Research Methodologies

Nick O'Dell, Ph.D. Education Details

  • The Ohio State University
    The Ohio State University
    Judgment And Decision Making Psychology
  • California State University, Fullerton
    California State University, Fullerton
    Psychology
  • California State University, Fullerton
    California State University, Fullerton
    Psychology

Frequently Asked Questions about Nick O'Dell, Ph.D.

What company does Nick O'Dell, Ph.D. work for?

Nick O'Dell, Ph.D. works for Servicenow

What is Nick O'Dell, Ph.D.'s role at the current company?

Nick O'Dell, Ph.D.'s current role is Senior Staff Quantitative UX Researcher @ ServiceNow | Ph.D. Decision Psychology.

What is Nick O'Dell, Ph.D.'s email address?

Nick O'Dell, Ph.D.'s email address is ni****@****ook.com

What schools did Nick O'Dell, Ph.D. attend?

Nick O'Dell, Ph.D. attended The Ohio State University, California State University, Fullerton, California State University, Fullerton.

What skills is Nick O'Dell, Ph.D. known for?

Nick O'Dell, Ph.D. has skills like Spss, Psychology, Research, Microsoft Office, Public Speaking, Powerpoint, Event Planning, Student Development, Microsoft Excel, Higher Education, Community Outreach, Data Entry.

Who are Nick O'Dell, Ph.D.'s colleagues?

Nick O'Dell, Ph.D.'s colleagues are Sandra Licciardi, Avani Nair, Avinash Kacham, Ishwar Singh, Martin D. Brunner, Victor C., Lexi Matthews.

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