Computer Maintenance Technician Iii
CurrentIntercollegiate Athletics Information Technology system-level maintenance and complex network troubleshooting across 500+ workstations, 40+ Intermediate Distribution Frame facilities, infrastructure management supporting business operations, athletic venues, and event logistics. UW Connect ServiceNow Associate navigated and resolved 800+ IT service requests annually, optimizing performance for 22 Intercollegiate Athletics teams. Pivotal in delivering robust game day IT support across 300+ events annually, underpinned by meticulous management of the ServiceNow and Kaseya Virtual System Administrator ITSM to ensure seamless technical workflows and system integrity.