Nicholas W. Ostenfeld work email
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Nicholas W. Ostenfeld personal email
I have 20 years leadership experience from the hospitality-, entertainment- and service industry and hold a BA joint honours in Hotel and Hospitality with HRM. Throughout my career I have been preoccupied with creating, developing and leading the best experiences and services for my guests and customers and ensuring the commercial sustainability and success of the business. With an analytical and datadriven approach and a commercial mindset I can help your business optimize sales, improve profit and excel customer experience. I am driven by commercial progress and development and thrive in versatile and evolving organisations.I am a strong relationship builder and a visible leader. I work hard to ensure that the members of my team are engaged and motivated. It is important to me, that my team is equipped and geared to face the challenges ahead. That they take ownership and are empowered so we, in a sustainable fashion, reach the financial, operational and strategic goals – together.Keywords:General Management, Commercial Development, Operational Leadership, Change Management, Sustainable Business development, Food and Beverage Leadership, Customer Experience Management, Engaging Leadership, Facility Management, Contract Management, Transition.
Madklubben Catering
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CeoMadklubben Catering Aug 2024 - Present
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Regional DirectorForenede Service A/S Jan 2022 - Aug 2024 -
Commercial DirectorDr Koncerthuset Sep 2017 - Sep 2021Scope:Responsible for Food & Beverage, Hospitality Operations, Meeting & Events sales team, Group & Package sales team, Box-office and Guided Tours in DR. Direct reports: 5 managers and 3 projectmanagers.Indirect reports: 120 associates.Full P&L responsibility.Liason with FM suppliers.Procurement.Business Development Main results:Restructuring Sales teams to increase agility and profitability and digitalising meeting package sales.New narrative for DR Tours, 20% sales increase.Seamless integration of F&B products in ticket sales flow Continuous F&B growth in sales and profitabilityRedefining guest experienceConsolidating operations, sales and customerservice. -
Director Of Food & Beverage And Hospitality OperationsDr Koncerthuset Sep 2015 - Sep 2017Scope:Responsible for the F&B and service operations. Direct reports: 3 managers Indirect reports: 100 associatesLiason with FM suppliersMain results:Implementing the insourcing of the F&B and Service Operations department to DR from outsourced facililty management partner, ensuring smooth transition and building the organization within DR Koncerthuset and establishing KPIs and SLAs to meet strategic and financial goals.Tripling the profitability in F&B and service activities in the first year of insourcing.Increasing guest satisfaction by training, developing and empowering the F&B and service teams.20% increase in sales in all F&B related activities as well increasing average spend per customer in all guest segments.
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Service & Catering ManagerDr Koncerthuset Jun 2012 - Sep 2015Copenhagen Area, DenmarkScope:Responsible for the coordination and planning of events at DR Koncerthuset with internal and external partners and stakeholders. Monitored and controlled the outsourced service partners delivery with agreed SLAs and KPIs to ensure DR Koncerthuset met its financial and strategic goals. Main results:Turned a deficit on all F&B related activities to a solid profitReduced the variable staffing costs involved in concerts, events and conferences (security, ticketing staff, housekeeping, ushers etc.) by 10%. Based on my business case, it was decided by the Board of Directors to insource all F&B and service activities in 2016.
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Head Of Accounts And OperationsIss Facility Services A/S Apr 2011 - Jun 2012Scope:Responsible for the accounts and operational management of 20 catering contracts from 100 to 2000 daily Full P&L responsibility.Ensure profitability and high quality of food and service Contract development Main results: Developing contracts to maximize profitability as well as guest- and account satisfaction. Reaching and exceeding profitability of contracts by training and developing the team of Head Chefs and by precise budgeting and forecast. -
ConsultantHotel Og Restaurantskolen 2009 - Apr 2011Scope:Responsible for informing and guiding the hospitality and catering industry regarding financial incentives, kick-backs from government and union regulations when having apprentices. Main results:Increased number of internships for apprentices/students.Ideaman and Project manager for ‘Apprentice Placement’ campaign funded by Region Hovedstaden. The campaign was aimed at raising awareness for apprentices within the hospitality and catering industry. Fundraising in conjunction with Teknologisk Institut to further a selected group of educations supplied by Copenhagen Hospitality College. -
Food & Beverage ManagerRadisson Sas Scandinavia Hotel Nov 2006 - Mar 2009Scope:Responsible for the hotels F&B outlets, banqueting & event department and kitchens. Responsible for budgeting and forecasting for F&B revenue of DKK 100 mil. Direct reports: 9 managers, inderect reports 100 FTEsMain results: Increased profitability in all outlets and banquetingEnsured that the guest satisfaction index was exceeded. Implemented new F&B standards and procedures. -
Food & Beverage ManagerRadisson Collection Royal Hotel, Copenhagen Mar 2006 - Nov 2006 -
Food & Beverage ManagerScandic Sydhavn Copenhagen Mar 2005 - Feb 2006
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Restaurant ManagerCopenhagen Marriott Hotel Mar 2002 - Mar 2005
Nicholas W. Ostenfeld Skills
Nicholas W. Ostenfeld Education Details
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Hotel And Hospitality With Human Resource Management -
Escola Americana De Brasilia -
Rungsted Private Realskole
Frequently Asked Questions about Nicholas W. Ostenfeld
What company does Nicholas W. Ostenfeld work for?
Nicholas W. Ostenfeld works for Madklubben Catering
What is Nicholas W. Ostenfeld's role at the current company?
Nicholas W. Ostenfeld's current role is General Management | Facility Management | Commercial Development | Contract Management | Hospitality.
What is Nicholas W. Ostenfeld's email address?
Nicholas W. Ostenfeld's email address is ni****@****feld.dk
What schools did Nicholas W. Ostenfeld attend?
Nicholas W. Ostenfeld attended University Of Strathclyde, Herlufsholm Skole Og Gods, The American Embassy School, New Delhi, Escola Americana De Brasilia, Rungsted Private Realskole.
What skills is Nicholas W. Ostenfeld known for?
Nicholas W. Ostenfeld has skills like Hospitality Management, Hotels, Hotel Management, Food And Beverage, Hospitality, Catering, Restaurants, Hospitality Industry, Banquets, Restaurant Management, Forecasting, Micros.
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