Nicholas W. Ostenfeld Email & Phone Number

Scope:Responsible for Food & Beverage, Hospitality Operations, Meeting & Events sales team, Group & Package sales team, Box-office and Guided Tours in DR. Direct reports: 5 managers and 3 projectmanagers.Indirect reports: 120 associates.Full P&L responsibility.Liason with FM suppliers.Procurement.Business Development Main results:Restructuring Sales teams to increase agility and profitability and digitalising meeting package sales.New narrative for DR Tours, 20% sales increase.Seamless integration of F&B products in ticket sales flow Continuous F&B growth in sales and profitabilityRedefining guest experienceConsolidating operations, sales and customerservice.

Scope:Responsible for the F&B and service operations. Direct reports: 3 managers Indirect reports: 100 associatesLiason with FM suppliersMain results:Implementing the insourcing of the F&B and Service Operations department to DR from outsourced facililty management partner, ensuring smooth transition and building the organization within DR Koncerthuset and establishing KPIs and SLAs to meet strategic and financial goals.Tripling the profitability in F&B and service activities in the first year of insourcing.Increasing guest satisfaction by training, developing and empowering the F&B and service teams.20% increase in sales in all F&B related activities as well increasing average spend per customer in all guest segments.

Copenhagen Area, Denmark

Scope:Responsible for the coordination and planning of events at DR Koncerthuset with internal and external partners and stakeholders. Monitored and controlled the outsourced service partners delivery with agreed SLAs and KPIs to ensure DR Koncerthuset met its financial and strategic goals. Main results:Turned a deficit on all F&B related activities to a solid profitReduced the variable staffing costs involved in concerts, events and conferences (security, ticketing staff, housekeeping, ushers etc.) by 10%. Based on my business case, it was decided by the Board of Directors to insource all F&B and service activities in 2016.

Scope:Responsible for the accounts and operational management of 20 catering contracts from 100 to 2000 daily Full P&L responsibility.Ensure profitability and high quality of food and service Contract development Main results: Developing contracts to maximize profitability as well as guest- and account satisfaction. Reaching and exceeding profitability of contracts by training and developing the team of Head Chefs and by precise budgeting and forecast.

Scope:Responsible for informing and guiding the hospitality and catering industry regarding financial incentives, kick-backs from government and union regulations when having apprentices. Main results:Increased number of internships for apprentices/students.Ideaman and Project manager for ‘Apprentice Placement’ campaign funded by Region Hovedstaden. The campaign was aimed at raising awareness for apprentices within the hospitality and catering industry. Fundraising in conjunction with Teknologisk Institut to further a selected group of educations supplied by Copenhagen Hospitality College.

Scope:Responsible for the hotels F&B outlets, banqueting & event department and kitchens. Responsible for budgeting and forecasting for F&B revenue of DKK 100 mil. Direct reports: 9 managers, inderect reports 100 FTEsMain results: Increased profitability in all outlets and banquetingEnsured that the guest satisfaction index was exceeded. Implemented new F&B standards and procedures.

Ba (Hons), Hotel And Hospitality With Human Resource Management

Education record

Education record

Education record

Education record