-Created preseason, regular, and postseason events in Ticketmaster Archtics and TM ONE-Executed season ticket renewal process, guiding sales department to team record 92% retention-Managed arena customer service window on game days as the point of contact for fan inquiries-Helped train and direct four Account Executives as a resource for their technical questions-Implemented data campaigns through StellarAlgo to increase ticket revenue and fanbase engagement

-Developed and maintained team events via Ticketmaster Archtics and TM Event Manager-Led sales team with $130K+ in group and $60K+ in package revenue generated-Coordinated text and email communications for 1,200+ season ticket holder base-Collected and analyzed ticket sales data to retarget consumers and heighten fan affinity levels-Worked alongside box office staff during games to mitigate technical issues and customer concerns

-Sold full menu of tickets, including multi-game plans, group outings, and premium spaces-Generated $75K in group revenue through outbound calls and in-person meetings-Serviced personal book of business to ensure customer satisfaction and annual retention-Oversaw FEVO and Vozzi for the department to drive sales, highlighting plans and promotions

-Produced revenue through selling season tickets, partial plans, and group experiences-Established and strengthened customer relationships through touch points via CRM and in-seat visits-Ran the in-arena game day ticket table to maximize sales opportunities and improve fan relations-Hosted prospects for arena tours, showcasing amenities and detailing ticket packages

-Operated in-arena music and sound effects for all 36 Mavericks’ 2020 season home games-Synchronized arena lighting and special effects for game situations and events-Communicated with Game Entertainment Manager to schedule and execute video and fan promotions

-Supported Operations Coordinators in executing requests for field setup and changeover-Served as a primary point of contact for onsite events and customer service needs-Provided operational and event support for three Sporting facilities and Children’s Mercy Park

-Operated the stadium video board and scoreline system for the 26-game, 2020 season-Assisted in the design of player information and stat graphics displayed on the video board-Collaborated with the marketing team to schedule and execute in-game promotions and sponsorships

-Arranged and prepared the stadium to park a total of 120 vehicles for each drive-in movie showing-Managed the distribution of customer feedback surveys and monitored responses via Google Surveys-Designed in-stadium trivia and graphics to be featured on the video board pre-show

-Assisted four coaches and six other staff in daily team operations and management-Oversaw university-issued gear dispersal and loss prevention for 70-80 team athletes and staff members-Traveled to eleven regattas through two Fall and Spring NCAA competition seasons

-Stocked and sold merchandise for the three-week duration of Minnesota Vikings Training Camp-Provided customer service to training camp attendees and Vikings staff members-Operated auxillary merchandise trailer as an extension of the brick and mortar store

-Oversaw five total waterpark sectors for patron health and safety-Executed water rescues and administered first-aid care to park visitors when necessary -Completed daily cleaning responsibilities at park opening and closing