Nick Pittenger Email & Phone Number

Knoxville, Tn, Us

Boston, Ma, Us

- Provide enterprise-level support for Bullhorn ATS software and services, consistently achieving or exceeding SLA goals and providing thorough resolution of issues through root cause analysis and user education- Serve as the first point of contact for customers via phone and email, providing initial support and efficiently escalating or routing issues to appropriate specialists or system support teams as needed- Diagnose, troubleshoot, and resolve client technical issues, utilizing remote troubleshooting tools such as Microsoft Teams- Accurately document all customer interactions and support activities in the Salesforce ticketing system, ensuring comprehensive records for issue tracking, resolution, and reporting- Develop new documentation for recurring technical issues to contribute to our team’s internal knowledge base, improving process optimization and team efficiency

Atlanta, Ga, Us

- Maintain a consistent record of on-time deliveries, meeting and exceeding company delivery standards while ensuring customer satisfaction by practicing a customer-first mindset

- Diagnosed and troubleshot technical issues with company hardware including PCs, laptops, workstations, mobile devices, tablets, printers, scanners, label printers, and other peripherals- Provided end-users with software support for Microsoft productivity applications including Teams, Outlook, Word, PowerPoint, Exchange, Excel, and other Microsoft Office Suite / Microsoft 365 applications- Trained users on basic cybersecurity principles to ensure compliance with company data protection policies- Utilized the Heat ticketing system to manage, document, triage, and resolve service tickets

Atlanta, Georgia, Us

- Performed remote troubleshooting and diagnostics for hardware and software issues affecting VoIP phone systems and other hosted telecom services while escalating unresolved or critical issues as necessary- Used remote desktop applications to provide technical support and ensure timely and efficient problem resolution- Assisted in project management for the replacement of end-of-life hardware and software systems

- Restocked supplies, submitted purchase orders, and managed inventory reports to maintain stock levels- Organized and managed files to ensure responsible handling of sensitive patient information- Scheduled appointments for patients and shifts for employees while ensuring proper schedule balancing

Knoxville, Tennessee, Us

- Cooperated with courthouse staff to ensure the proper delivery and filing of legal documents- Prepared rooms for meetings and recorded important information when needed- Completed document copying, organizing, mailing, and archiving in order to support office operations-

Omaha, Ne, Us

- Gathered information and filed incident reports to successfully manage complaints- Conducted regular patrols of key areas to spot and control security concerns- Monitored central alarm systems for fire, intrusion, and duress alarms

Birmingham, Al, Us

- Ensured customer satisfaction by providing welcoming and attentive customer service- Oversaw upkeep and maintenance of café equipment and sanitation standards- Utilized problem solving skills to meet designated sales goals- Independently carried out café operations such as stocking, cleaning, order preparation, and transactions