As the Senior Director of Learner Services at ThriveDX Global, I lead transformative strategies across six core departments: Student Services, Career Services, Accounts Receivable, Student Operations, Re-Entry, and the University Help Desk. My work focuses on aligning operational processes with organizational goals to drive student success, enhance scalability, and foster cross-functional collaboration.Key Achievements:1. Retention Excellence: Boosted student retention by 50% within 90 days through targeted learner support initiatives and redesigned engagement workflows informed by data analysis.2. Re-Engagement Innovation: Re-engaged 30% of withdrawn students by pioneering a personalized re-entry program that significantly improved completion rates.3. Career Placement Leadership: Surpassed industry benchmarks by 20% through scalable career services strategies tailored to student needs and market trends.4. Partnership Growth: Expanded employer partnerships by 40% within the technology and cybersecurity sectors via targeted outreach campaigns and sector-focused initiatives.5. Operational Efficiency: Improved student engagement by 30% through CRM integration (Salesforce), automated scheduling tools, and streamlined workflows.This role highlights my passion for operational innovation and strategic execution, enabling the growth of educational programs that transform lives in the rapidly evolving fields of cybersecurity, AI, and technology.

As Director of Strategic Operations, I partnered directly with the CEO to optimize operational processes and enhance the company’s profitability. My role focused on rebuilding departments across the student journey, designing scalable workflows, and aligning cross-functional teams to meet organizational goals.Key Achievements:1. Leadership & Strategy: Directed Business Intelligence, Data, and Product teams to deliver actionable insights, aligning strategic initiatives with executive priorities.2. Department Transformation: Conducted comprehensive evaluations of departmental processes and rebuilt operations from the ground up, driving scalability and long-term growth.3 Student Success: Improved the student lifecycle by increasing retention by 30% and program scalability by 25% through targeted interventions and streamlined workflows.4. Admissions Excellence: Authored admissions scripts, training programs, and operational processes that resulted in record enrollment metrics and sustained growth.5. Data-Driven Decision-Making: Designed and implemented advanced BI dashboards using Looker Studio and BigQuery to enhance transparency, reporting, and decision-making.6. Profitability Focus: Analyzed inefficiencies across departments and implemented cost-effective, scalable processes to improve overall profitability.This role emphasized my ability to evaluate and transform operational systems, ensuring sustainable growth and strategic alignment with executive objectives.

As a Sales & Training Consultant, I spearheaded the relaunch of Benefytt’s Medicare sales operations post-merger, focusing on scalable workflows, remote adaptability, and operational efficiency. My contributions drove record-breaking results during Medicare Open Enrollment and ensured strategic alignment with corporate objectives.Key Achievements:1. Operational Relaunch: Designed scalable workflows and transitioned sales operations to a fully remote model, ensuring seamless adaptation and performance post-merger.2. Technology Enablement: Built and implemented Salesforce and Five9 frameworks to enhance real-time analytics, compliance tracking, and reporting accuracy.3. Training Excellence: Onboarded and trained 50+ remote hires with customized training programs, increasing productivity and compliance readiness.4. Record Enrollment: Exceeded campaign targets with 5,000+ new Medicare sign-ups during Open Enrollment, surpassing performance expectations.5. Executive Collaboration: Partnered with C-suite executives to align operational strategies with organizational goals, driving profitability and post-merger integration success.This role highlighted my ability to drive operational transformations, leverage technology for performance improvement, and achieve measurable outcomes in a dynamic, remote environment.

As Chief Operating Officer at Real Step Investments, I oversaw all facets of business operations, combining strategic leadership with innovative business modeling to drive growth and diversification. My role required managing cross-functional teams, scaling operations, and mentoring entrepreneurs nationwide, establishing a sustainable foundation for long-term success.Key Achievements:1. Cross-Functional Leadership: Directed operations across Acquisitions, Sales, Marketing, HR, and Operations, streamlining processes and aligning departments with strategic objectives.2. Operational Scaling: Increased annual acquisitions to $10.4M and sales to $7.8M by implementing efficient workflows, enhancing team productivity, and optimizing resource use.3. Entrepreneurial Mentorship: Designed and executed educational programs, mentoring 4,000+ entrepreneurs nationwide, fostering leadership and market readiness.4. Business Model Innovation: Integrated real estate acquisitions with entrepreneurial training programs, diversifying revenue streams and expanding market influence.This role underscored my ability to balance operational leadership with strategic growth, delivering measurable results across diverse business functions.

As Vice President of Admissions at Ultimate Medical Academy, I led a 500+ member team in a high-volume call center environment, driving student enrollment growth and optimizing operational performance. My role required overseeing multiple verticals, implementing strategic initiatives, and aligning departmental functions with organizational goals to achieve record-breaking results.Key Achievements:1. Team Leadership: Directed a 500+ member admissions team, achieving a record 2,500 student starts every five weeks through robust operational strategies and performance optimization.2. Conversion Improvements: Increased conversion rates by 15% through the integration of automation tools and data-driven decision-making processes.3. Specialized Teams Creation: Established and managed specialized units, including Military, Inbound, and Dual Degree teams, enhancing efficiency by 20% and improving service delivery.4. Performance & Training: Elevated team performance through targeted training initiatives and the implementation of clear performance metrics, fostering a culture of accountability and excellence.5. Strategic Alignment: Partnered with executive leadership to scale operations and align departmental goals with institutional objectives, driving enrollment growth and operational scalability.This role highlighted my ability to lead large, multi-functional teams, optimize processes, and deliver measurable results in a high-pressure, results-driven environment.

As Associate Vice President of Career & Learner Services, I led four key departments—Learner Services, Career Services, Learner Operations, and Verification—managing large-scale operations and aligning cross-functional teams to achieve institutional goals. My work focused on enhancing learner outcomes, developing strategic partnerships, and optimizing processes for scalability and retention.Key Achievements:1. Departmental Leadership: Directed a multi-departmental workforce, ensuring seamless collaboration and efficient operations across learner services, career placement, and verification teams.2. Student Success: Increased key conversion metrics by 15% through the implementation of automation tools and data-driven strategies to improve efficiency and satisfaction.3. Employer Partnerships: Exceeded placement benchmarks by 25% through strategic collaboration with employers, creating expanded opportunities for learners in healthcare and related fields.4. Institutional Engagement: Organized graduation events for 4,000+ students annually, fostering institutional pride and strengthening alumni relationships.5. Strategic Initiatives: Designed scalable support models and retention strategies that improved student satisfaction and ensured long-term institutional success.6. Executive Collaboration: Partnered with senior leadership to align operational strategies with institutional objectives, focusing on retention, scalability, and career outcomes.This role demonstrated my ability to lead large-scale, multi-departmental initiatives while driving measurable improvements in learner success and operational efficiency.

Perfect LinkedIn Job Description: Sr. Director of Student Management (Ultimate Medical Academy)Sr. Director of Student ManagementUltimate Medical Academy | Tampa, FL | Mar 2012 – Jul 2014As Sr. Director of Student Management, I played a pivotal role in scaling UMA’s admissions operations and launching the institution’s online platform. My work focused on developing scalable workflows, enhancing productivity, and aligning enrollment processes with institutional goals to support rapid growth and operational excellence.Key Achievements:1 Platform Launch: Key contributor to the successful launch of UMA’s online platform, creating foundational workflows and scalable processes to support growth in online education.2. Team Expansion: Scaled admissions operations from 4 to 400 advisors, driving a remarkable increase in student starts from 84 to 2,000 per enrollment cycle.3. Productivity Gains: Increased advisor productivity by 30% through the integration of automation tools, data-driven strategies, and streamlined workflows.4. Performance Excellence: Directed a team of 40 Admissions Advisors and management staff in a large-scale call center environment, consistently surpassing enrollment targets.5. Training Innovation: Designed and delivered data-driven training programs to equip staff with the skills needed to achieve record-breaking performance metrics.6. Strategic Collaboration: Partnered with leadership to ensure enrollment operations aligned with broader institutional goals, prioritizing scalability and operational efficiency.This role underscored my ability to lead large-scale teams, optimize processes, and drive exceptional outcomes in a fast-paced, high-growth environment.

As Director of Student Services, I led initiatives to enhance student success, retention, and engagement at UMA’s ground campus. My work focused on creating scalable frameworks, personalized support systems, and cross-departmental collaboration to deliver measurable improvements in student outcomes.Key Achievements:1. Team Leadership: Managed a Student Services team, delivering tailored support that fostered a culture of engagement and success for students.2. Retention Success: Reduced drop rates to 2% through the development of personalized student plans and proactive retention strategies.3. Operational Collaboration: Partnered with financial aid and academic teams to streamline processes, enhancing student satisfaction and resource accessibility.4. Scalable Frameworks: Built scalable engagement and retention models that were later implemented across multiple UMA campuses.5. Data-Driven Strategies: Designed early intervention strategies informed by data analytics to identify and support at-risk students, driving higher retention and success rates.This role highlighted my ability to implement impactful retention strategies, support cross-functional collaboration, and contribute to institutional success.

As Director of Admissions I played a pivotal role in shaping UMA’s operational frameworks during its startup phase. My work centered on developing scalable workflows, driving enrollment growth, and fostering a high-performance culture within the admissions team.Key Achievements:1. Team Leadership: Led a team of 7 Admissions Advisors, ensuring alignment with enrollment targets and cultivating a results-driven culture.2. Enrollment Growth: Increased enrollment rates by 40% through the development and implementation of foundational workflows tailored to UMA’s rapid growth needs.3. Scalable Processes: Partnered with executive leadership to design scalable operational frameworks, establishing the foundation for UMA’s long-term success.4. Process Optimization: Identified inefficiencies within enrollment processes and implemented streamlined solutions, enhancing team productivity and operational efficiency.5. Training Programs: Designed and delivered comprehensive training programs for new advisors, equipping them to meet and exceed enrollment targets.This role emphasized my ability to lead during critical growth phases, optimize processes, and align operations with strategic goals.

As Director of Admissions for the prestigious Cooking and Hospitality Institute of Chicago, Le Cordon Bleu, I led a high-performing team to drive enrollment growth and improve student retention. My role involved managing large-scale operations, developing scalable workflows, and aligning processes with institutional goals to ensure sustained success.Key Achievements:1. Team Leadership: Directed a 20-member team, including 16 Admissions Advisors and 4 managers, fostering a high-performance culture and meeting aggressive enrollment targets.2. Enrollment Success: Increased enrollment by 30% and improved retention rates by 20% through innovative strategies and data-driven decision-making. Earned High Achiever recognition in both 2007 and 2008.3. Operational Excellence: Designed and implemented scalable workflows to support growing enrollment demands while maintaining high retention and satisfaction rates.4. Productivity Metrics: Established performance metrics and accountability frameworks that enhanced advisor productivity and operational transparency.5. Executive Collaboration: Partnered with senior leadership to align admissions strategies with the institution's reputation for excellence in culinary and hospitality education.This role highlighted my ability to lead large teams, optimize processes, and deliver outstanding results in a competitive and prestigious academic environment.

As an Admissions Advisor and Student Manager at American InterContinental University Online, I played a pivotal role in driving enrollment growth and providing a high-quality admissions experience. My responsibilities included engaging with prospective students, supporting team performance, and implementing strategies that contributed to sustained success.Key Achievements:1. Enrollment Growth: Achieved a record-breaking 71% show rate and drove a 25% increase in enrollment by employing personalized engagement strategies and effective follow-up techniques.2. Award-Winning Performance: Recognized with High Achiever Awards in 2003 and 2005 for consistently surpassing enrollment targets and demonstrating outstanding performance.3. Training & Development: Played a key role in onboarding and training new admissions advisors, sharing best practices to improve team productivity and student outcomes.4. Student Engagement: Established strong connections with prospective students, guiding them through the admissions process and delivering an exceptional experience that drove high conversion rates.This role demonstrated my ability to excel in a fast-paced, results-driven environment while maintaining a strong focus on student engagement and team development.

Supported production for Detroit’s #1 morning show, coordinating daily scripts, segment content, and guest bookings. Conducted research on current events to create engaging, relevant content, and collaborated closely with on-air talent. Managed social media engagement to enhance audience interaction and increase digital reach, while maintaining high technical production quality during live broadcasts.