Lead technical implementation and support for strategic accounts using diverse tech platforms (Sales Cloud, Launch Darkly, Github, AWS, Brizo, and Auth0). Collaborate with leading Fortune 500 companies, including JP Morgan, Salesforce, Humana, Visa, Autonation, and Blackrock, to deliver impactful solutions and drive business growth.- Lead feature demonstrations, managed escalations and advised on optimal configuration strategies to maximize impact and utilization.- Positioned as primary subject matter expert for sales and proposals, providing insights into product capabilities and optimizing payer implementations.- Achieved close advisory relationships with internal teams and customer partners across Sales, Solutions Consulting, Client Success, Implementation Management, Engineering, and Customer Leadership/Vendor Partners.-Tailored data solutions for major insurance carriers and benefit management systems, ensuring seamless product launches.- Spearheaded modernization of tech documentation and standard operating procedures.Mentored and on-boarded Solutions Engineers and team members.

Facilitated process optimization and application configuration sessions with hospital executive leadership and front-line staff. Designed effective HL7 integrations with hospital EMR/EHR systems including Epic, Cerner and Invision. - Created and executed meticulous test plans for Integrated Testing events.- Command Center/War Room lead for technical launches.- Guided product backlog decisions for roadmap opportunities across all three key products.- Developed comprehensive SOPs and facilitator guides for implementation.- Conducted training and monitoring of A3 Executive Rounding Kaizen process

Responsible to team design and leadership. Guided pivotal technical implementations, influencing hospital decisions on configuration and best practices. Conducted rigorous QA, troubleshooting, and repairs at client sites.- Responsible for team performance and output, represented team in leadership groups.- Managed and modernized workload and resource planning for role, including developing and implementing new tools.- Created Application Specialist level definitions for team growth opportunities and development.- Conducted interviews of potential hires and developed behavioral interviewing framework/questions for team.- Directed executive and leadership process optimization sessions, creating targeted care pathways for reduced length of stay.- Spearheaded internal methodology projects to standardize technical procedures and testing.- Delivered impactful training sessions for Care Logistics team, hospital management, training staff, and end users. - Drove organizational move to behavioral interviewing through training, question development and executive presentations.

Championed and orchestrated cross-functional meetings, overseeing project management for hardware/software installations and integrations.- Configured Linux and proprietary software on hospital hardware using SSH-based installation tools.- Monitored project deliverables, ensuring vendor/customer technical teams adhered to timelines.- Executed hardware testing and failover testing.

Partnered with hospitals to deliver a care model enhancing care coordination, throughput, and efficiency. Implemented workflow-enhancing software, organizational planning, and team management. Deep knowledge of hospital workflows and interconnections, including emergency, medical imaging, case management, software & data interfaces, and ADT activity.- Facilitated transformative Operational Coach (A3) training sessions with hospital executive leadership.Trained hospital SOP leaders on SOP creation and maintenance.Produced highly effective end-user training documents and application reference guides.- Educated hospital operational staff in Kaizen and Lean principles, fostering continuous performance improvement.- Contributed valuable insights to transport staffing analysis for historical clients.

Managed a shared-service pre-registration team across 27 facility locations. Engineered innovative pre-registration work list software, achieving significant annual savings of $58,000. Lead a team of 60 employees, driving efficiency and productivity improvements.- Managed customer relationships and acted as escalation point for members.- Conducted extensive data analysis and report generation to drive data-driven process improvements and client reviews.- Established robust quality assurance feedback processes for scheduling departments.- Developed and implemented comprehensive SOPs to standardize and train pre-registration staff.

-Completed graduate degree in Engineer Management-Received 35 PDU's for PMI credit

-Thesis project focused on using a Pyxis MedStation inspired system for precious material management-Led other special project work, including capital process improvement projects in workstations-Designed Microsoft Access databases to work within custom designed workstations-Led training for operators on new personally designed equipment and processes -Primary engineer on multiple material handling quality projects-Assisted in safety audits on new equipment-Piloted ceramic recycling process for reduced material use with improved project quality-Completed quality audits on ceramic, platinum and material handling processes

-Experienced with Tool and Die equipment and processes-Performed troubleshooting for production equipment-Designed multiple equipment improvements, including a knock out pin update that created 400% increase in lifetime-Performed part and gauge analysis in metrology, -Optimizing shipping layouts for new products