Work with clients to create 5 years plans on how to improve their it position thought new policy, hardening their environment, and ensuring hardware is not end-of-life. In addition, I create and manage all sales activity such as contracts, device quotes, and designing server specifications. All while acting as the project manager and tier 3 escalation support.Worked with many VOIP systems, AD environments, O365 tenants, Security management software, Unifi, RMM's and many more.

Completed tier one support calls and assisted with projects.

Assisted with smart home setup and security remediation ensuring clients were setup and working and understood how to work all of their new systems.

Moved over 200 employee to new offices and setup network printers, computers, and smart devices. Furthermore I assisted staff with reconfiguring their devices to work in the new office.

Acted as the sole IT administrator providing security remediation, desktop troubleshooting, and network administration. Worked with my systems such as Windows AD, GoToConnect, ACT!, and more.