System Administrator
CurrentEntrusted with the management and maintenance of 1K+ virtual desktops and servers. Installed and configured hardware as part of the onboarding process. Configured and maintained computer network, printer servers, hard drive, and cloud storage. Administered Tier-2 level help desk coverage of escalated tickets. Monitored and responded to system outages as required and responded to support calls. Shipped and received IT equipment, oversaw maintenance agreements, and aligned all IT functions to corporate standards. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Worked towards standardized methods and processes, while maintaining strong security posture across organization. Proposed continuous improvement ideas in business efficiency and cost reduction.• Directed and motivated 10+ cross-functional team members. • Drove the migration of 500+ virtual desktops from Window 7 to Windows 10.• Developed and granted permissions to 1k+ user accounts in Active Directory.• Transitioned 600+ mailboxes from Lotus Notes to O365.• Recognized for outstanding support of multiple technologies and systems: Windows 7/10, O365, Active Directory, VMWare Virtual Servers, Exchange 10, Microsoft Server
