• Manage the end-to-end dispatch and fulfillment of E-Commerce orders including picking and packing process.• Provide exceptional customer service including troubleshooting web problems, resolving customer concerns and support internal digital team.• Focus on customer returns providing support with shipping, in case of any delays or courier service errors, lodging investigations with courier services in case of loss, ensuring returns terms and conditions are observed.• Proactively identify operational problems, suggest solutions, and independently resolve issues.• Analyze data to monitor performance and plan improvements and demand.• Communication with external warehouse (3PL) ensuring the orders are received, items allocated, troubleshooting if warehouse integration errors occur, issuing and updating order confirmations for all channels (E-commerce, Retail, Wholesale).• Provide additional support with internal/external logistics inquiries for all channels (E-commerce, Retail, Wholesale).• Prepare accurate reports for upper management understanding the logic behind it.• Assist with inventory management.

Responsible for managing the schedules and communications of private clients ranging from Executives to Talent.Acted as the point of contact among executives, employees, clients, and other external partners.Communicated directly, and on behalf of clients, with Board members , Vendors, Contracted Talent, Contractors, Property Management and Manufacturers (and others) as needed to easy clients obligations and ensure successful business management.Maintained a high level of integrity and discretion in handling confidential information and private client finances to manage itinerary, inventory, contracts and payouts.Demonstrated ability to work under pressure, maintain tact in communication, and conduct daily activities with the utmost professionalism and efficiency.Managed meeting arrangements - develops meeting agendas/packets, planning, scheduling, etc.Served as custodian of accurate and complete records - develops, proofreads, and formats reports and other documents - as requested.Organize communication, information collection, and contact information related to large-scale projects.Successfully managed additional duties and responsibilities, even in instances where I had to develop and learn in the moment, as assigned.Experienced Creative Consultant specializing in image and wardrobe strategizing, offering expertise in various areas to cater to private clients.Skillfully delegated and sourced repairs and services for luxury wardrobe-specific needs, including eyewear repair, tailoring, dry cleaning, specialty stain removal, and shoe restoration.Actively networked on behalf of clients, exploring brand deals and endorsement opportunities to expand their reach and influence.Expertly handled private contracts, non-disclosure agreements (NDAs), and internal communications for upcoming projects, ensuring utmost confidentiality and seamless project execution.

Effectively managed the Men's Department, overseeing shift and hourly zoning changes for the men's stand-alone store and cash wrap.Supervised daily shift operations and provided floor supervision, ensuring smooth and efficient store processes.Conducted comprehensive training for new hires, fostering a skilled and motivated team.Contributed as a Social Media Content Contributor for @UOLosAngeles, engaging audiences with compelling and on-brand content.Hosted a series of successful events at the store, including educational sustainability workshops and exciting celebrity meet and greets, boosting brand awareness and customer engagement.Deliver outstanding service to our consumers Proactively contribute to team environment and welcoming the implementation of new systems, ideas and concernsCoordinate, delegate, prioritize and meet store deadlines, ensuring follow up on hourly activities within the storeAssist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards

Maintained incoming and outgoing inventory for storefront, worked directly with E-Commerce Team and Retail Management to confirm the accurate management of on-site merchandise.Coordinated with vendors, suppliers, and carriers to schedule pickups, deliveries, and shipments, while maintaining professional relationships and prioritizing efficiency.Cross-referenced incoming shipments to guarantee accuracy and quality, reported all discrepancies and personally followed up with corrective shipments to ensure final totals.Prepared shipping labels, invoices, pick-tickets and all other affiliated documents, ensuring compliance with all regulations.Collaborated with other departments, such as E-Commerce & Retail Sales, to ensure accurate and efficient handling of goods.Implemented and maintained inventory control procedures, conducting regular cycle counts and reconciling discrepancies.Personally followed industry trends, shipping regulations, and best practices that could be applied to ensure streamlined efficiency for inventory management. Resolved any issues or discrepancies related to shipments, including damaged goods, shortages, or delivery delays.

Increased conversion of new consignors by 30% and more. Independently performed at top marks in addition to being a leading contributor to team metrics.Acted as a singular point of contact to Consignors ensuring user satisfaction while driving revenue and repeat drop-offs.Effectively managed and influenced client book of accounts through proactive and reactive outreach in addition to excellent in-person availability.Managed and tracked pending listings, engagements, and leads via our CRM and Admin systems while maintaining an accurate pipeline and up to date records.Prioritize and organized pending projects to ensure all sales quota and independent OKR’s were met.Collaborated with internal teams both locally and in other states to develop the best Seller and Dual-User experiences.Maintained crystal clear communication with immediate team and other departs to set proper expectations both internally and externally.Efficiently handled unique projects and needs.Successfully educated consignors on The RealReal’s mission of sustainable fashion and business structure, contributing to the company’s overall vision.Effectively communicated our consignment process, setting proper expectations with consignors during drop-off, ensuring a smooth and efficient process.Diligently reviewed and processed all items for shipment, cataloging them according to TRR quality standards, and consistently met team metrics.Managed private consignor account information through Shopify, ensuring data integrity and confidentiality.Upheld the highest quality standards in product handling, ensuring the integrity and quality of our products.Efficiently performed other assigned duties, demonstrating flexibility and commitment to the team’s success.Achieved excellent metrics, consistently surpassing team standards and client service goals.

Led a high-performing sales team, overseeing sales, merchandising, and customer service operations.Actively participated in staff training and development programs, fostering product knowledge, sales techniques, and customer service skills within the team.Personally engaged with customers, providing tailored product recommendations and delivering exceptional service that aligned with the gym's premium brand image.Strategically organized product displays and implemented visual merchandising techniques, enhancing the shop's aesthetic appeal and maximizing sales potential.

Developed original and strategic copy for a variety of marketing materials including web pages, ads, landing pages, emails and brand campaigns;Worked cross-functionally with Web, Demand Generation, Lifecycle Marketing, Brand and Product Marketing;Executed across an exciting variety of compelling initiatives including creating new website content, product launches and marketing campaigns;Leveraged storytelling across various communication channels.Stayed up to date on Industry Trends, Events, New products, target audiences, key business objectives, and competitive landscapesEstablished strong working relationships with cross-functional peers in Social, Design, International Teams and Customer Service.Edited and optimized on-page content to ensure grammatical accuracy, consistent style, and adherence to SEO best practices in partnership with the in-house SEO team.

Standardized internal and external communications through uniform copy.Optimized order processing through streamlined mapping and contributed to master documentation outlining specific procedures and resolutions. Developed and executed comprehensive CRM strategies to enhance customer engagement, retention, and loyaltyIntegrated email, SMS, and push notifications to optimize communication channelsUtilized data-driven insights to continuously improve CRM initiativesAchieved increased customer satisfaction and loyalty through personalized customer journeys.Merchandised site daily to ensure products are featured accurately: Analyze sales, inventory, and margin performance and effectiveness of promotions, price adjustments, markdowns, and product launches.Daily resolution of seller and buyer related complications through detailed and branded digital communications to ensure customer retention.

Successfully coordinated photoshoots and collaborative creative projects, ensuring the seamless arrangement of transportation, rentals, catering, and itinerariesGenerated creative ideas to build innovative engagement and provide strategic recommendations.Maintained awareness of current trends, in-demand collections & assortments while sourcing sustainable luxury fashion items.Ensured product purchased is suitable for the store compatible with the company’s image and minimal shelf life.Achieve Gross Profit targets within each relevant category in alignment with company budget. Maximize and maintain sales by monitoring sell throughs, inventory levels and supplier wholesale open to sell reports and processing fill in purchases where relevant OTB is availableManaged accounts across various selling platforms, ensuring inventory availability was accurate.Created and implemented effective SEO catalogue copy, product titles and descriptions for inventory.

Managed Manufacturing, Sourcing, Market Research, and Client Outreach for client's developing Private Label.Effortlessly orchestrated business operations to achieve clients' ambitious goals while simultaneously maintaining and managing their household with utmost expertise.Managed financial spending and bookkeeping while diligently auditing pending charges to ensure the accurate balance of private and business accounts.Effectively coordinated captivating photoshoots and product shots for developing brand.

Monitoring of security footage that was triggered by movement or change in lighting. Critical Problem solving with immediate reactions to trespassing, loitering, vandalization, theft, and property. Communication with law enforcement, and client contacts regarding live feeds and concerns in monitoring.Logging of suspicious activity on-site through shared documents and email communications for the designated client point of contact.

Client communications for wholesale orders of intricate embroidery bulk uniforms, accessories and goods.Logo consultation and creation, worked with clients to ensure the best visual presentation of their brand name and tone.Packaging and processing of completed orders, organized by size and alphabetical order. Resolving errors in applique and delivery, working with both wholesale vendors and private clients to solve any quality issues.Technical use of Adobe Suite to organize and arrange incoming jobs and sequences for YUKI 5 Head Industrial Machines.

Regular Vendor at marketplace events hosted throughout the city. Sourced inventory sustainably while adhering to current trends and marketing to regional customer bases. Transport of both inventory and visual materials and equipment from storage to various event locations.Set up of displays, tables, racks, signage, and room environments.Merchandised and set up vendor spaces with materials and housewares staged to adhere to both the event and brand standards.Customer-facing sales, along with managing online inventory to actively reflect updated stock.

Electronic Client Book Management of up to 250 high spend clients. Clients would receive frequent communications via email and phone regarding incoming collections, personalized suggestions, stylized lookbooks, curated collections, and individualized outfit concepts. Photoshoot styling for all family members and digital mock-ups would be sent out by email for documented clients. Send sales and sourcing of limited edition fashion week items that were limited in production and distribution. On-Call Personal Shopper for High Spend Digital Client BookCreated incentives to drive client spending from handwritten mailers, personalized curations, and email clienteling.VIP Client Management, Photo Styling, Wedding Shopping.On-site store merchandising and internal presentations