With over 23 years at Orange Business Services, my journey as Customer Service Manager has been marked by fostering strong client relationships and steering complex voice and data accounts. My role has evolved with a focus on innovative customer service strategies, driving business performance through a blend of sales acumen and administrative prowess.My passion extends to the arts, where, as a Production Stage Manager, I have honed skills in show management, including lighting and sound engineering. At the heart of my dual career lies a commitment to excellence, whether orchestrating an opera with a cast of 60 and a 30-piece orchestra or ensuring service integrity for sizable corporate accounts.