Nicholas Rochford Email & Phone Number

London, United Kingdom

London, United Kingdom

Liaising with clientsOffering technical advice, support and coordinated sound checksEnsuring a consistent standard is maintained throughout all events Supplying, install, set up and test equipment at various locations with relevant client handoverSupport and train others within the company to ensure procedural knowledge is passed to all members of the teamI gained strong client facing skills and customer focus with an understanding of the sensitivities of working on… Show more Liaising with clientsOffering technical advice, support and coordinated sound checksEnsuring a consistent standard is maintained throughout all events Supplying, install, set up and test equipment at various locations with relevant client handoverSupport and train others within the company to ensure procedural knowledge is passed to all members of the teamI gained strong client facing skills and customer focus with an understanding of the sensitivities of working on client’s site Show less

London, United Kingdom

Liaising with clientsAnalysing data and producing reportsLive operation of sound desks at eventSupplying, install, set up and test equipment Delivering a high standard of service in accordance with SLAsOffering technical advice, support and coordinated sound checksProactive in suggesting new methods and techniques to improve efficiencyDeveloped time management and multitasking skills as well as tolerance and patience in stressful and time-dependent situations

London, United Kingdom

Prioritised incidents based on severitySoftware installation and print servicesDesktop upgrades, new PC builds and deploymentKnowledgeable understanding of network fundamentalsKnowledgeable understanding of VMware and Virtual infrastructureShowed good telephone etiquette and communication skills (written and verbally)Excellent understanding and knowledge of Microsoft Operating SystemsProvided a high level technical support both operationally and to end… Show more Prioritised incidents based on severitySoftware installation and print servicesDesktop upgrades, new PC builds and deploymentKnowledgeable understanding of network fundamentalsKnowledgeable understanding of VMware and Virtual infrastructureShowed good telephone etiquette and communication skills (written and verbally)Excellent understanding and knowledge of Microsoft Operating SystemsProvided a high level technical support both operationally and to end usersAnswering phone queries, log IT tickets, ensuring timely and effective response to end user requests Show less

Bachelor Of Science Honours Computing, Computing, 2:1

Modules First Year Information Systems Mathematics for Computing Academic Skills for Computing Introduction to Software Development Web.

Btec Level 3 Extended Diploma In It (Networking And System Support), (Networking And System Support, Triple Distinction

Managing Networks IT Technical Support Web Server Scripting Cisco IT Essentials Part 1 Cisco IT Essentials Part 2 Communication.